Golden Tulip Hotels, Inns & Resorts Reviews 16

Just spent 4 fantastic days in Krakow and stayed at the brilliant Golden Tulip Kazimierz.
Great hotel in a fantastic location. Food was superb, staff were attentive. I cannot fault the hotel in any way.

If you are looking for an affordable hotel in the most vibrant area of Krakow I cannot recommend highly enough.

The worst experience I have ever had at a hotel they serve rancid food. They claimed to have aged me when it is the lowest possible cut of meat that they get at the local super you. It was a horrible experience staying at this hotel I would never stay here again. The management ask and I explained to them the low-grade meet and they just pretended like oh you’re the only one who complained do not stay at this hotel they overcharge and they feed you food that will make you sick. garbage that you wouldn’t feed a dog.

I do not recommend this hotel at all. Today I arrived to check in with my husband, our two older children, and our infant. At reception, three very young women—absolutely unwilling to help—told me the baby would not be allowed in the room because more than four people are not permitted. I could have accepted that rule if they had offered a workable alternative. Instead, they told us to book an additional room with breakfast.
When I asked about the price, on top of the almost €900 we were already paying, they demanded over €500 more—no flexibility, no goodwill rate, no special price. I was told, verbatim, that “this is how it is in all hotels.” In a time when family travel and work-life balance are widely supported, this stance is incomprehensible. At this hotel, it seems a “family” only counts if it has exactly four members. Congratulations on that mindset.
We asked to speak to a manager, but were told he had already left and they would not contact him. I called the very first alternative hotel and they were perfectly happy to accommodate us. Back at the desk, I asked whether our stay could be canceled; they said yes, but that any fees depended on Booking. I’m not naïve—I know Booking always contacts the property to request a fee waiver. We submitted the request and it was immediately rejected.
So, despite not staying at all, our family was forced to pay a substantial amount simply because we dared to travel with a small baby. This was disgraceful, unempathetic, and beyond unacceptable. I will be pursuing this further with hospitality associations.

Great hotel - slightly frosty reception staff but facilities great & super clean 👍🏻

Further to my last review i am pleased to say that the Manager discussed the fire alarm issue and agreed that it was not acceptable. With that the Golden Tulip provided a two day refund which i was surprised and pleased to accept.
Thank you for that generous gesture.

Stayed at Golden tulip Lucknow, The reception staff were great professional service specially by Sureya