Baofengradio Reviews 

I've been waiting almost 3 weeks to receive an 'in stock' item... It's still not arrived ffs!

great quality radios
the only issue was delivery time which wasn't clear at time of ordering.
UK firm but shipping is international

Very good products and have been impressed with the efficiency from the company from ordering to delivery. Many friends have also purchased from this company!

I bought the wrong order.
The customer service worked fast.
I could buy and receive the new order perfectly.

I bought two little radios on 17th and 19th of September and got two tracking numbers and links to Royal Mail/Parcelforce that never worked.
Together with some very bad reviews here in trustpilot I became a bit nervous though the friendly support always told me that everthing is o.k.
On 27th I got emails from DHL and was able to track the parcels; they both were delivered on 28th.
I did not have to pay any additional tax or fees.
The condition of the parcels and the devices inside were good; I would probably buy from Baofeng UK again. So don´t be afraid of buying here.

Ordered programming cable 2 weeks ago, nothing has arrived. They provide a tracking number but no link to any courier company and it doesn’t work on royal mail’s website. No response at all from Baofeng uk. However I am being spammed almost daily with emails from them. Now that I have read similar reviews on here (ignore the positive reviews, they are obviously fake!) I realise I have messed up and should never have ordered anything from this cowboy company. Steer well clear!

ONE MONTH DELIVERY !!!
WITHOUT ITEM EXTERNAL BOX !!!

Emailed to chase my order, was told their warehouse staff need time to dispatch orders, so I said ‘okay so it hasn’t been dispatched yet?’

They then swear blind your item has been dispatched even though Royal Mail say it hasn’t entered their network yet. Then you tell them you really needed the item you ordered at the start of the week (Tuesday) for the weekend (like I genuinely do) and they tell you ‘We will rush the shipment for you’. How can they rush a shipment that’s already left them??

They then keep saying it’s just a delay in tracking information it’s Royal Mails fault, I should check it again in 2-3 days (on a 48 hour delivery service they used) I called Royal Mail and had a nice chat with a lady there. Gave her all the details and she confirmed the item hasn’t even entered their network yet.

It’s just a shame it lead to a negative review, just be honest, ‘no we haven’t dispatched it yet, we will be on it as soon as we can’ and we’d be happy

Reasonably fast delivery service. Item well packaged and as described.

very good experience, very active customer service, I'll come back

Excellent radios for the money.Would be top marks, however, the fact that you do really need to reprogram the frequencies once you receive your radio is the only letdown.

Products as aspected and good delivery, will come back when I need more

I was extremely pleased with both my purchase and prompt service.

I ordered some walkie talkies for my company and they arrived on time without delay. Was very satisfied with the service I received and had no problems.

The shipment could be faster. But it's ok.

Horrifically poor 'Customer Support' - I ordered 6 radios, 4 of which have broken within a couple of months. I have been arguing with them now for weeks about repair as, even though they have an official UK website, they want me to send the 4 radios back to China for a warranty repair and have advised it will take 2 months minimum to get them back, have explained that this will not be acceptable as we cannot wait that long without them. They are trying to tell me that I therefore have to pay another £25 for 4 replacements, which although is reasonable, I shouldn't have to pay as in warranty. My argument is I used a UK website with a UK address listed at the bottom, so expected that any issues would be handled in the UK. Have suggested an outcome (if they are willing to give me 4 more for £25) of them sending out the 4 with a self addressed envelope for return and I will send them back the broken for, but they have refused this. They offered to transfer me £30 to have them repaired, I sent them the quotes from local repair shops showing minimum quote was £45 + VAT minimum, they wouldn't pay this. AVOID AT ALL COSTS

The excellent reviews are fake. This website takes your money and gives you a tracking number and then goes dark. The tracking number will say it's "being dispatched" but never is. Days go by, the tracking doesn't change. All emails / online chat to these people go unanswered. It's chargeback time. Do not trust the reviews that say they're super excellent and fast shipping (lol , try no shipping)

Update: Since posting this, they have emailed me every day offering me discounts, programming cable , refunds etc if I change this review to a 5 star one. So their 5 star reviews might be bribes, be aware.