Baofengradio Reviews 439

Really a great radio, ubeatable for the price

I had a minor issue and the support people responded VERY QUICKLY!!!! Luckily I was able to solve the problem myself. Support was very responsive and positive.

I accidentally ordered the wrong radio, and the support agent was super helpful and was able to cancel my order in time before it had shipped.

Outstanding customer service.

Customer service is always amazing very friendly very helpful and know exactly what's needed; world class!

My order included a battery with a defect.

Their response was immediate and expressed me a replacement.

Also communicate well. Thanks

I have aquired a Baofeng UV 21R Pro V2 via Shein. I have been looking for software to program the radio via my pc so I could enter channel names. Although there are many programs out there, I could find none that would accept the air band frequencies of 108 to 133 Mhz.

I eventually contacted the Baofeng Support team to see if they could help me. With the time difference between our country I received a reply from Olivia the very next day.

Olivia informed me that my radio is a modified radio from an outside company and that they do not really support that model. She however took the time to search the internet for the software I needed. The link she sent me worked perfectly and solved my problem.

Olivia is a great asset to your company.

Thank you for the support.

I hope this message finds you all well. I am nothing less than impressed with the customer service I have received from Olivia! I placed my order and set up my account without realizing that I had been sent a 10% off coupon and a free gift with purchase over 120 dollars. I sent an email with my order number regarding the free gift and the 10% off coupon I would have used on my first purchase. Although I wasn't able to receive the 10% off, Olivia was quick to send me the free gift for my qualifying purchase. I am very grateful for the free gift! Thank you Olivia for your expertise and quick response to my email. It's my pleasure to do business with a company that clearly holds my experience in the highest regard. I will gladly recommend Baofeng to all my friends and family! Cheers!

Great response time, courteous folks and enjoyable to deal with...

Really professional and helpful team.
We had to readress the shipment and everything arrived on time.

Thank you.

Today I won a UV-25 Radio!! So excited to try this one out, If its like all the rest of the Baofeng radios I own I'm sure it wont disappoint!!

Baofeng customer service was great to work with. I had a technical problem and it was resolved politely and swiftly.
I was very satisfied with the company, and I look forward to using my new Baofeng radios.

I recently purchased a 2-Pack of UV-9G GMRS radios through Amazon. The radios are great, but would not transmit on Ch. 15. I contacted Baofeng Customer Service for assistance and was supported exceptionally well by Olivia. Over the course of several emails, she did her best to lead me through a firmware fix, but when this didn't work, she contacted the company that provided the radios to Amazon for me and this company immediately contacted me to replace my radios. Baofeng service was great, and, it's hard to beat their radios for the price! I am very happy with my UV-5R (been using for several years), and aside from the Ch. 15 issue, I have been very happy with my UV-9G radios! Thank you Olivia and Baofeng!

Olivia was very helpful in getting me resolution. Thank you so much!

Olivia on the Baofeng Support Team was helpful in resolving my question regarding my recent order. Service was prompt.

Olivia was amazing! Very responsive and very easy to work with! She makes the company shine!

Excellent service, fast response to questions.
Will do business with them again.

My first Ham Radio purchase in over 20 years, as well as my first purchase ever from Baofeng was a UV-5RM Plus. Some time after the radio arrived I realized that I had received a different model that was mis-labled as a UV-5RM Plus. I contacted Baofeng Support on a Saturday, and by Friday, Olivia and Baofeng Customer Support had a replacement radio (the correct model) delivered to my home. Customer Support, and particularly Olivia, were prompt, courteous, and extremely helpful! It's so nice to have a company live up to "Customer Support" in every manner.

I ordered to Slovenia (EU) 12 Baofeng radios, they were sent from China warehouse. Baofeng covered shipping and import duties. They also included US to EU plug converters for charging for free.
I am very satisfied with custommer support. Olivia was very kind.
For people ordering to EU, I suggest contacting the support team about costs for everything.