Bargain Car Rentals Australia - Cairns Airport Reviews 

5,316
TrustScore 4.5 out of 5

4.4

410 Sheridan Street, 4870 Cairns North, Queensland, AU


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Rated 4 out of 5 stars

At Townsville Airport pick up was efficient but car was not completely full of petrol. Car performed as expected Transfer from drop off point to Cairns airport, we had to wait until they had a ful... See more

Rated 5 out of 5 stars

I am a returning customer to Bargain Car Rentals in Cairns. Staff experience is professional and courteous. The vehicle was clean reliable and was certainly adequate for our needs. When l fly to Cair... See more

Rated 3 out of 5 stars

Bargain car rentals is ok but not the best off airport rental business I have used. The standard car I rented had done 84000kms and had a significant numbers of scratches and small dents. The customer... See more

Rated 5 out of 5 stars

"The car was clean, well-maintained, and ready on time. The professional team made the whole rental process easy and stress-free. Prices were very reasonable too. Will recommend them to anyone lookin... See more

Company replied


Company details

  1. Car Rental Agency

About Bargain Car Rentals Australia - Cairns Airport

Written by the company

New Cars, Bargain Prices!

You're only ever one #Bargain away! Start your next adventure with Bargain Car Rentals!

We're Bargain Car Rentals, an Australian-owned and operated company with locations all around the country. We specialise in local, interstate and international travel, and always have New Cars at Bargain Prices. We offer a large range of vehicles to suit any need, from small cars, large moving trucks, or 25 seater buses.

Contact info

  • 410 Sheridan Street, 4870, Cairns North, Queensland, Australia

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(5,316)

9,920 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff and efficient service

Friendly staff and efficient service. Good price for quality vehicle.

July 15, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We're so glad you found our staff friendly, our service efficient, and our vehicle a good value. Thank you for your positive feedback!

Rated 5 out of 5 stars

We actually had our vehicle booked…

We actually had our vehicle booked through Flight Centre. Collecting the vehicle was quite easy. Only issue was insurance as we fully paid with Flight Centre but apparently that didnt cover vehicle on pick up. The van was a little bit knocked around with some trim hanging off but it did the job.

July 14, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We appreciate you sharing your experience. We understand your concern regarding the insurance coverage and the condition of the van. We're very sorry that the conversation at the depot was so unsettling. We are required to inform our customers of any risks they're taking, so regarding the third-party insurance, this product is not related to Bargain Car Rentals, and this is where the confusion lies. It cannot reduce your excess, and if an accident occurs, all excesses and fees are payable to us.

You can then file a claim to be reimbursed through the third-party insurance provider. We do then have to advise you of the conditions of the basic level of coverage, so you're aware of what you could be paying, to be reimbursed at a later date.

Rated 4 out of 5 stars

The airport pick up was a bit of a…

The airport pick up was a bit of a disappointment people who came well after us were pushing in and getting in the van and the driver needs to prioritise the phone calls better at the pick up point.
Young lady at checkin counter was amazing and very helpful

June 30, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

Thank you for your valuable feedback. We sincerely apologise for the inconvenience you experienced with the airport pick-up and being prioritised in order of who ordered the shuttle. We're glad to hear that our check-in staff provided excellent service. We will address these issues to improve our service.

Rated 5 out of 5 stars

Literally Bargain Car Rentals Cairns …

Literally Bargain Car Rentals Cairns Airport lives up to it's name. It was my first time using Bargain. From the efficient pick-up at the airport to be whisked to their terminal.....a short distance, to be greeted by Pete, providing the answers to any questions about the hire. The car was almost new and the price with unlimited km, proved to be 60 % cheaper than their major competitors. Upon arrival after a 5 day hire, I was equally greeted by the staff, with a quick check-in.....then to be whisked back to the domestic terminal by an enthusiastic driver (Dale). I have no hesitation in recommending Bargain. All the staff are a credit to Bargain with their on going friendliness and courtesy. Thank you.

July 6, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We're so pleased to hear you had such a positive experience with your car rental, especially as a first-time customer! It's wonderful to know that our team, from pick-up to drop-off, provided friendly and efficient service. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Value for.money

Value for.money
Excellent customer service

July 4, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We're delighted to hear that you found our service to be great value and that our team provided great customer service. Your feedback is much appreciated!

Rated 4 out of 5 stars

The customer service office Estelle was…

The customer service office Estelle was a pleasure to speak with

July 1, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We are so glad to hear that you had such a pleasant experience with our customer service team. We appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

Seamless

Quick and efficient

July 11, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

Glad to hear everything ran smoothly with your pickup and drop-off. Making the process simple is always our goal, so it’s great to know it worked well for you.

Rated 5 out of 5 stars

Staff

Staff, service, price

July 12, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

Thanks for your review - we’re glad you felt your hire was good value. We aim to keep prices fair while still giving you a quality experience from start to finish.

Rated 5 out of 5 stars
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Reply from Bargain Car Rentals Australia - Cairns Airport

Thanks for the five stars and your support. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Friendly staff, great service

Friendly staff, smooth pick up and drop off and car was in great condition. Highly recommend.

July 11, 2026
Bargain Car Rentals Australia - Cairns Airport logo

Reply from Bargain Car Rentals Australia - Cairns Airport

We're so pleased to hear that our staff was friendly, and that your pick-up and drop-off experience was smooth. We're also glad you found the car to be in great condition. Thank you for your high recommendation!

Rated 1 out of 5 stars

Luxury vehicle???

-Car was dirty unwashed
-No water in wipers
-Wipers were not roadworthy
-Vehicle had warning lights coming on and off
-Vehicle required a service (displayed on screen)
-Suspension squeaks
-Brakes squeak
-Inside was dirty sand and food crumbs on carpets and in dash
-Scratches all over the car not on the sheet
-Customer service has been awful, no follow ups, no replies.

June 24, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We are truly sorry to hear about the extremely disappointing experience you had with your recent rental. The issues you've described regarding the vehicle's cleanliness, maintenance, and the lack of follow-up from our customer service team are completely unacceptable and do not reflect the standards we aim to uphold. We appreciate you bringing these serious concerns to our attention so we can address them immediately.

Rated 3 out of 5 stars

Windshield wipers and inside front windshield made driving unsafe

Windshield wipers did. It didnt work well. The inskde front window was not clean. I purchased paper towel and window cleaner to clean. Unacceptable. I was not compensated for this.

July 3, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We appreciate you sharing your experience regarding the wipers and the interior window cleanliness. We are concerned to learn about these issues and the need for you to clean the window yourself. We are reviewing our cleaning protocols to prevent this from happening again.

Rated 5 out of 5 stars

The whole process of hiring and…

The whole process of hiring and returning the car went smoothly as did the transfer to and from the airport.
The vehicle itself was excellent - clean, mechanically sound and easy to drive.
Staff were friendly, helpful and accommodating.

July 6, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We're so pleased to hear that your entire car hiring and returning process, including airport transfers, went smoothly!

The team will love to hear they've helped your trip be a positive one.

Rated 5 out of 5 stars

Great to deal with

July 6, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We are so happy to hear that your experience with us was great! We truly appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Great experience

Great staff, great car, easy as.

July 5, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

Thanks for your review!

Rated 5 out of 5 stars

Top notch

Fast, efficient friendly and great value for money.

July 5, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We're so happy to hear that you found our service fast, efficient, friendly, and great value for money. Thank you for your positive feedback!

Rated 2 out of 5 stars

Car battery died

Car battery died

June 29, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

Apologies you have had this issue arise during your rental.

It would be great if we could catch this before it was going to happen every time but unfortunately sometimes this is not the case, feedback has already been passed along to our internal team.

Rated 4 out of 5 stars

Helpful staff

Helpful staff. Took a little while to locate the correct pick up point at cairns airport. Car (Haval Joleon) took a little bit of time to figure out the GPS and safety settings.

July 3, 2026
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Reply from Bargain Car Rentals Australia - Cairns Airport

We're happy to hear our staff was helpful! We appreciate your feedback regarding the pickup point and the car's settings; we are always looking for ways to improve our customer experience.

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