Bargain Car Rentals Australia - Sydney Airport Reviews 

2,112
TrustScore 4 out of 5

4.1

Botany Road 1581, 2019 Botany, New South Wales, AU


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Rated 5 out of 5 stars

My flight was delayed and I called my local depot for car pick up to see if I could still collect my car even though my arrival would be after closing time. Their staff happily waited for me after clo... See more

Rated 5 out of 5 stars

Conner one of your staff went out of his way to transport me to the airport after dropping my hire car to ensure I caught my flight

Rated 3 out of 5 stars

The customer service was very good. But the car condition was not top notch It was driven 88k kilometers so I was wondering about their claim "New Cars, Bargained Price" Engine had a stro... See more

Rated 5 out of 5 stars

The car category I booked wasn't available but I was quickly sorted out with an alternative that suited. Staff were really friendly and helpful. The airport transfer arrived promptly so we were there... See more

Company replied


Company details

  1. Car Rental Agency

About Bargain Car Rentals Australia - Sydney Airport

Written by the company

New Cars, Bargain Prices!

You're only ever one #Bargain away! Start your next adventure with Bargain Car Rentals!

We're Bargain Car Rentals, an Australian-owned and operated company with locations all around the country. We specialise in local, interstate and international travel, and always have New Cars at Bargain Prices. We offer a large range of vehicles to suit any need, from small cars, large moving trucks, or 25 seater buses.

Contact info

  • Botany Road 1581, 2019, Botany, New South Wales, Australia

  • 1300 729 230

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(2,112)

10,011 reviews in the last 12 months

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Rated 5 out of 5 stars

Good and easy

Good quality vehicle. Easy pickup and drop-off.
Staff extremely helpful and friendly

May 15, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We're glad our vehicle quality, easy pickup, and drop-off met your expectations. We appreciate your kind words about our helpful and friendly staff.

Rated 1 out of 5 stars

1 star


1 star. Very disappointing experience. We arrived at the airport just before 9pm only to find the rental office closed, despite having a confirmed booking and we have added a flight number. We were left stranded and had no choice but to rent a car from another company at extra cost. To make matters worse, we were still charged by this company even though we could not collect the vehicle. Poor communication and terrible customer service. Would not recommend.

May 14, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We are sorry to hear that you were unable to collect your vehicle; however, we would like to clarify the circumstances regarding your booking and our operating hours.

Our Sydney depot is an off-site location with set operating hours, and our complimentary shuttle service concludes at 8:40 PM (20 minutes prior to closing) to ensure all guests are processed before the site shuts. Your scheduled pick-up time was 7:30 PM, and as we received no notification that you were running late, the team closed the depot at the scheduled time.

Regarding the charges, your booking was made through a third-party broker. As such, Bargain Car Rentals did not take any payment from you directly; any funds you have been charged are held by the broker. You will need to contact them regarding their specific "no-show" or cancellation policies.

We understand this may not have been the outcome you were hoping for, and if would like us to review any additional information, please contact us at info@bargaincarrentals.com.au

Rated 2 out of 5 stars

Disappointing

Arrived and the shuttle pick up is a 15 minute walk from the terminal. Long walk.
On arrival they gave me a MG car which I hadn’t booked saying it was an ‘upgrade’.
I said I didn’t want nor book a European car and that I wanted the car I booked and they said they didn’t have any. They said most of their fleet was MG’s and they’re not sure why the website said they had other brands of car.
After 2 days I worked out the car boot didn’t lock and was defective so I was essentially driving around with an unlocked car my entire rental I could have had my luggage easily stolen. Told the company. No one cared.
Dropped back to the airport - another 15 minute long walk back to the terminal.
Won’t use them again.

May 13, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

Hi Elisabeth,

Thank you for your feedback. It's always good to identify where we can improve, and we're sorry we didn't meet your expectations.

It's unfortunate that the Shuttle Pick-Up area at Sydney Airport has moved recently. We're hoping they're just renovating the old pick-up area, as it was a much shorter walk.

Regarding the make and model of the vehicle, third party booking websites such as Economy Bookings, often show examples of relevant vehicles by saying "Kia Stonic or Similar". The 'Or Similar' section means that you're not booking a specific brand of car.

We're very sorry to hear about the issues you had with the vehicle's boot. A lot of our vehicles have a proximity sensor, so if the key fob is within a certain radius, it will automatically unlock the boot. If that was the case, we apologise that our team weren't able to inform you of this.

We do hope that we have a chance to show you a better calibre of service in the future.

Rated 5 out of 5 stars

The staff were friendly and helpful

The staff were friendly and helpful. The shuttle waited for us as we were running late from having to walk from the terminal. The process of picking up and dropping off the car was easy.

May 12, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We're happy to hear that our staff was helpful and friendly! It's great to know the shuttle service and the rental process were easy for you. Thanks for your feedback.

Rated 5 out of 5 stars

Great service

Great service with Jade. Pick up was seamless. A bit of a wait as it was a Saturday morning with lots of people that arrived from the airport. Jades professionalism with her service took away that waiting experience.

Van was in good condition and the drop off or return was straight forward and quick.

May 11, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We're happy to hear that the vehicle met your expectations and the return process was efficient. We appreciate your positive feedback regarding the seamless pickup. We acknowledge the longer wait time due to the busy period.

Rated 5 out of 5 stars

Smooth experience

Easy and smooth experience, no complaints

May 11, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We're so happy that your experience was easy and smooth. Thank you for taking the time to leave us your feedback; we appreciate it.

Rated 2 out of 5 stars

Shuttle service was terrible!

We weren't made aware of the $5 admin for for EACH toll until we picked up the car.
More unpleasant was when we dropped off the car at the Sydney Botany Rd branch. We were told before that the shuttle bus to the airport would run every 25 minutes. We waited for about ONE hour and had to remind the staff. So we were PRESSED for time to catch our flight. But what we also didn't expect was that we would be dropped off at the shuttle bus CARPARK between the terminals, which is a much further walk with our suitcases compared to being dropped off at the pick up point between the 2 Sydney domestic terminals. Another client was with us and she was also very unhappy, stressed and distraught (not to mention she was also pregnant with 2 large suitcases to lug along the whole way!).

April 29, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

Thanks for leaving your review,

While we do make the toll administration fee available in our terms and conditions I do apologise if that was not communicated to you leading up to your booking.

The shuttle service does run as an on demand service, so heading back to the airport from the depot we do need you to let the staff know you need that shuttle for them to get you going, if someone has advised you that runs on a timetable they would be incorrect.

Between when you collected your vehicle and when you returned the airport did get make changes to where they were wanting all rental companies to collect/drop off their customers, apologies that has made that trip back to the terminal further for you, we are working within the constraints that the airport itself has set for us as to where we can provide these services.

Feedback around these services is always passed along to the appropriate team to be actioned where possible.

Rated 4 out of 5 stars

Exceptional service

The car was great the staff was friendly especially the driver that drove us back to the airport. I realised that my prescription sunglasses had been left in the rental car and he called the office and they confirmed that it was there. He was kind enough to go back to the office picked them up and dropped off to us at the airport. He went above and beyond Thank you

April 25, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We're happy to hear that you liked the car and appreciated our team's friendliness. We appreciate you mentioning the driver's exceptional service in returning your sunglasses. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great in-house staff in Sydney

Great in-house staff in Sydney. Really helped me when I picked up the car & when I returned it. Thanks guys.

May 5, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We're so glad to hear that our Sydney staff were helpful during your pick-up and return. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Great price and service

Great price, quality and service. Free shuttle to airport was awesome, lovely staff.

May 4, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We're so happy you found great value in our price, quality, and service. It's also great to hear you enjoyed our free shuttle and lovely staff!

Rated 3 out of 5 stars

Easy transaction although found the…

Easy transaction although found the walk to shuttle bus was a long walk given we had to lug heavy luggage

May 4, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

Hi Grant,

We're glad that, besides getting to the shuttle pick-up area, everything went smoothly.

Unfortunately, Sydney is going through some renovations, so the shuttle area had to be moved. We're all hoping that walk gets shorter soon!

Rated 5 out of 5 stars

Best and affordable car rental in Australia


I had a great experience with Bargain Car Rentals Australia from 24–26. The booking process was smooth, and the staff were friendly and very helpful.

This time I was given a very good, new hybrid Toyota Camry Hybrid, which was pleasant to drive and well equipped. The car was clean, comfortable, and reliable throughout the trip.

I really appreciated how the team ensured everything was sorted quickly and professionally. Pricing was also very reasonable. Overall, excellent customer service and a stress-free rental experience. I would definitely recommend them and use their service again.

April 24, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We're happy to hear that you had a great experience with us. We appreciate your kind words regarding our team's friendly and helpful service, as well as the Toyota Camry Hybrid. It's great to know you found the car clean, comfortable, and reliable. Thank you for recommending our services!

Rated 1 out of 5 stars

The car was so filthy on the outside I…

The car was so filthy on the outside I couldn’t see out the windscreen

Engine was clunky and sounded like it needed some serious attention

Wouldn’t book again

May 2, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We appreciate you taking the time to share this. We're very sorry the car's condition and engine were not satisfactory. We'll investigate these issues.

Rated 1 out of 5 stars

My experience with Bargain Car Rentals…

My experience with Bargain Car Rentals was unsatisfactory, there was some tampering with the initial contract by the company. Communications from their legal team, John Young, did not resolve the issues raised. I do not consider the outcome to be satisfactory and would not engage this company again.

January 7, 2026
Unprompted review
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Reply from Bargain Car Rentals Australia - Sydney Airport

Hi N,

We are sorry to hear that you were dissatisfied with the resolution of your concerns and the communication regarding your contract. We aim for transparency in all our legal and rental agreements, and it is disappointing that our efforts to address your issues did not lead to a satisfactory outcome for you.

Rated 2 out of 5 stars

Disappointed

I booked my car over 2 months before travel, when I got to office it wasn't ready, waited 30 mins with anyone telling us what was going on.
When returning car same problem , no one told me where to put car, no one had a clue on what time the shuttle bus back to airport would be there, we stood outside with no one interested in checking. Finally someone came out and offered to drive us to airport. When we arrived at airport in the past they have dropped as straight out front the departure terminal...not this time they dropped us that's myself, wife, daughter and her 3 month old baby along with 3 bags and a baby car seat a good 400 metres from departure entrance ! at entrance to airport !we had to virtually run to make plane. Luckily we found a check-in person that rushed us through to make our plane just. I have always used you guys being that I'm from Tassie and support local but not again.

April 28, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

Hi Ashton,

We are sincerely sorry to hear about the stress caused during your recent trip, especially while travelling with a young family. It is disappointing that our communication regarding your vehicle readiness and the shuttle schedule fell short of the supportive service we aim to provide our local Tasmanian customers.

Regarding the airport drop-off, we understand how challenging that walk must have been with luggage and a baby. While we understand that this experience would've put you off, we hope that we have an opportunity to show a higher standard of service again.

Rated 4 out of 5 stars

good services

the process for booking and returning car is easy and quick

April 13, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We're happy the booking and return process was easy and quick for you. We appreciate you taking the time to share your experience with us.

Rated 3 out of 5 stars

We got a lovely lady when we arrived…

We got a lovely lady when we arrived even though we got in so late.
It was very hard to find were to get the shuttle from and we didn't realize it wasn't at the airport.
When we got the van it wasn't very clean at all.

April 27, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

Thank you for your feedback. We are delighted to hear that our team provided a warm welcome, especially given your late arrival.
We apologise for the confusion regarding our off-site location; we are currently reviewing our booking instructions to ensure the shuttle pick-up point is more clearly identified for our guests. We are also sorry to hear the van’s cleanliness was not up to our usual standard and have shared this with our detailing team. We appreciate your comments and hope to welcome you back for a smoother experience in the future.

Rated 4 out of 5 stars

Price was good.

Price was good.
Good location for pick up and drop off - about 5km away
Good hours
Shuttle pick up directions were not clear in an email especially for an international number. That left me wondering if the shuttle was on its way or not. Was stressful for this reason

April 13, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We appreciate your feedback. We're glad the price, location, and hours worked well for you. We apologise for the unclear shuttle pick-up directions and the stress this caused. We will review our instructions to improve clarity for international travellers.

Rated 5 out of 5 stars

Great service from the team

Great service from the team. Super quick and easy. Would rent again from Bargain Car Rentals at Sydney Airport.

April 20, 2026
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Reply from Bargain Car Rentals Australia - Sydney Airport

We're happy to hear that you received great service from our team! We appreciate your feedback and look forward to your next booking!

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