Once again the valiant shoe is comfortable and well constructed. Regrettably since, after many years of use, my red version is finally showing signs of damage, the colour is no longer available so ca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print. Notwithstanding this the returns were sent a... See more
Company replied
Purchased the Seb in Walnut Calf, already have a pair of McCleans and used the sizing from them and the Seb’s were spot on. Absolute quality shoes as always and will be getting the Glencoe later in... See more
Company replied
The refurb service is recommended if you want to prolong the life of your shoes. As good as some cobblers can be — and even that is a challenge in parts of the country now — there is simply no substit... See more
Company replied
Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.5
Average
821 reviews
Replied to 68% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A sad experience
I have ordered a belt (Order #EU-12873), 20€ of shipping fee and even unable to track the parcel and of course I still haven't received my order (it's been 15 days). They don't answer to e-mail (it is true about it). I am really disapointed because I already bought from them a wonderful pair of shoes that I love it (no delivery issue).
December 31, 2025
Unprompted review
Reply from Barker Shoes
We sincerely apologise for the inconvenience and disappointment caused by your recent belt order (Order #EU-12873). This is certainly not the experience we aim to deliver, especially to a valued customer who has previously enjoyed our shoes.
After reviewing the matter, it appears that the parcel may unfortunately be delayed or lost in transit. We have immediately instructed our warehouse team to cross-check the shipment status with DPD to understand what went wrong.
In the meantime, to resolve this without further delay, we have arranged an instant dispatch of a brand-new replacement for you. You should receive the fresh shipment within 3–5 working days.
Thank you for bringing this matter to our attention and for your patience. We genuinely appreciate your support and hope this resolution restores your confidence in Barker Shoes.
Wrong size shoes have arrived…
Wrong size shoes have arrived #UK-142153
I already wrote a review as it seems the only way to get an answer at the moment. 2 pairs (out of 3 ordered) were lost by DPD. The 2 pairs were re-sent by Barkers (received pretty quick, thank you), but unfortunately, the size 9 G Brown Suede Suttons had a 8.5 in the box. So although I now have 3 sets of boots, the 3rd pair is too small as someone but the wrong size in the box. I need to return them and receive the 9's asap please.
December 24, 2025
Unprompted review
I am sorry to write a one star review
I am sorry to write a one star review. I sent several messages asking where the shoes was, no answer! Finally when the shoes arrived i found them too small, witch was very sas.
Again sent you e-mails asking what to do, again no answers.
Please inform how to change the size?
In the parcel was no information what so ever.
Best regards
S Schullstrom
December 19, 2025
Unprompted review
Reply from Barker Shoes
Dear Staffan Schullstrom,
Thank you for taking the time to share your experience with us, and please accept our sincere apologies for the inconvenience and frustration caused.
We are genuinely sorry that your messages were not responded to in a timely manner and that the shoes arrived later than expected. Due to the recent holiday period combined with our seasonal sale, our warehouse and customer service teams have been under exceptionally high pressure, which regrettably led to delays in both dispatch and responses. This is not the level of service we aim to provide, and we fully understand your disappointment.
We are also very sorry to hear that the shoes were too small upon arrival. We would be more than happy to assist you with a size exchange.
How to Proceed with the Size Exchange
Please return the shoes to the address below, ensuring they are unworn and in their original condition:
Barker Shoes Ltd
Station Road
Earls Barton
Northampton
NN6 0NT
United Kingdom
01604 810387
Once dispatched, kindly email us your Order ID and the preferred replacement size so we can keep this on record and process the exchange promptly.
If you have any questions or need further assistance, please feel free to contact us using the details below:
barker.online@barkershoes.co.uk
+44 (0)1604 810387
Once again, please accept our apologies for the inconvenience caused. We truly appreciate your patience and hope to restore your confidence in Barker Shoes.
Kind regards,
Customer Service Team
Barker Shoes Ltd
Poor customer services and faulty shoes.
I ordered my first pair of Barker shoes which I was very excited about. Within a few wears, I noticed an unnatural crease along the toe box which worsened over time. I looked at pictures I had taken when the shoes were new and can see the crease was present when I purchased the shoes. Barkers informed me I should have sized down from my actual size and this is why the crease occurred despite it being there when I purchased the shoes. Sadly I was also informed there was nothing they could do to resolve the issue. I am left with faulty shoes. I am disappointed with the customer service after attempting to support the British shoe company. No solutions offered to resolve the issue. I won’t be buying from Barkers again.
*** Update - I was asked to return the shoes with a view to receive a refund. I was informed the shoes had significant wear in them after only owning them for 6 months and wearing them in rotation for around 4 months. Very disappointed. I will remain using Loake where I have had no issues with the service or quality of the shoes.
Russ Arnold
December 19, 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about your disappointment, especially as this was your first purchase with Barker Shoes. We truly appreciate your support of British craftsmanship and regret that your experience did not meet the standards we strive to uphold.
We understand your concern regarding the crease on the toe box and how frustrating it must be to notice this developing so early on. While creasing can naturally occur with wear and can sometimes be influenced by fit, we take any concern about product quality very seriously—particularly if the issue was visible at the time of purchase.
To allow us to review this matter thoroughly with our quality control and customer service teams, could you please share your order number (and, if available, the date and place of purchase)? This will help us cross-check the details and reassess your case properly.
Your feedback is important to us, and we would like the opportunity to look into this further and see how we can assist you.
We look forward to hearing from you.
Kind regards,
Barker Team
I haven’t received my order and had no…
I haven’t received my order and had no correspondence from Barkers.Shocking service would never purchase again from you guys
December 16, 2025
Unprompted review
Reply from Barker Shoes
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the standard of service we strive to provide.
Could you please share your order number with us so we can investigate your order immediately and ensure it is either delivered or refunded as quickly as possible?
I am still awaiting delivery
I am still awaiting delivery. I would have expected some communication from retailer .
December 16, 2025
Unprompted review
Shoes never arrived
Shoes never arrived. Was booked through DHL with expected delivery today. No updates until I entered the tracking number to see it has been returned to the uk
Order #ROW-3149
December 14, 2025
Unprompted review
Reply from Barker Shoes
Thank you for getting in touch, and we’re very sorry to hear that your shoes have not arrived as expected.
We understand how frustrating this must be, especially as the delivery was scheduled for today and the tracking now shows the parcel being returned to the UK. We would like to look into this with DHL as a priority.
To help us look into and resolve this as quickly as possible, could you please reply with your order number?
Same as many others experience..
Same as many others experience... wrong dpd tracking number (related to someone elses parcel 6 months ago), no updates, I did find a completely different tracking number eventually by downloading the dpd app to find a package delivered to a pickup point, but the Barkers order page shows two deliveries, time will tell what arrives but yes, the automated review request is not taking into account whether item has arrived yet or not. Hope this isn't the beginning of the end as love Barker shoes.
#UK-142153 21/dec - still not received 2 pairs of boots.
December 15, 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the confusion and inconvenience caused with your order #UK-142153.
Upon checking, we can confirm that all items in your order were correctly processed and dispatched from our end. However, it appears that the shipment may have been lost or damaged during transit, which has resulted in the incorrect DPD tracking information and delivery discrepancies you experienced.
We have now opened a formal investigation with DPD, and our warehouse team is also reviewing this internally to understand exactly what has happened.
Please rest assured, once the investigation is concluded:
We will dispatch the remaining pair(s) immediately if stock is available, or
Arrange a full refund should the item(s) no longer be available.
Due to the holiday week and the high order volume during our sale period, we kindly ask you to allow us 2–3 working days to complete the investigation and update you with a confirmed resolution.
We completely understand your frustration, especially as a valued customer and we truly appreciate your patience and continued trust in Barker Shoes. Your feedback regarding the automated review request has also been noted and shared with our team.
Thank you once again for your understanding. We will be back in touch very shortly with an update.
Kind regards,
Customer Service Team
Barker Shoes
I never received the pair of shoes
I never received the pair of shoes I ordered during Black Friday. I was refunded, but no reason was given. The sales department never responded to my emails.
November 21, 2025
Unprompted review
EU-12056
EU-12056
Order made on October 7.
More than 2 months already until today, this is the timeline: shoes shipped after 3 weeks, 2 weeks to treat my claim due to quality issues, 2 weeks to be back to Barker via the carrier DHL, now, 2 weeks after reception of the returned shoes. No replies after 5/6 emails. Totally speechless. Still waiting for the refund. Never seen a service client so passive. To be honest the online shopping is based on confidence and barker has totally loss it.
October 7, 2025
Unprompted review
Reply from Barker Shoes
Thank you for your message, and please accept our sincere apologies for the frustration and delay you have experienced. We completely understand how disappointing this process has been, and we appreciate your patience throughout.
We would like to confirm that your order EU-12056 has been refunded, and an email confirming the refund has been sent to you. If you have not received this email, let us know so we can resend it immediately.
We deeply regret that our service did not meet your expectations on this occasion. Your feedback is very important to us, and we are taking steps to ensure a smoother experience for our customers in the future.
Thank you again for your understanding.
The shoes pictured on the site did not…
The shoes pictured on the site did not really meet my expectations whilst the description states
Wright - Dark Walnut
they were a lot darker than pictured.
Also I always buy a size 8 but these seemed a lot bigger than all the previous pairs purchased.
December 4, 2025
Unprompted review
Reply from Barker Shoes
Thank you for your feedback.
We’re sorry to hear the Wright shoes in Dark Walnut did not meet your expectations. Colour variations can occur due to photography and screen settings, but we appreciate your comments and will share them with our team. We’re also sorry the sizing felt larger than expected.
Our customer service team would be happy to help with a return or exchange to ensure you’re satisfied. Thank you for bringing this to our attention.
Delivery Timelines
I ordered / paid for shoes 10 days ago and am still waiting delivery. It seems a bit out of touch to be asked how I’m experiencing my purchases when they are yet to arrive.
A timely update via email would be appreciated.
December 14, 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for your message, and please accept our sincere apologies for the delay and for the frustration caused by the lack of updates. We completely understand how disappointing it is to be asked for feedback before your order has arrived.
It is possible that your order has been delayed, or lost or damaged while in transit, and we are very sorry for this inconvenience.
To help us investigate and resolve this as quickly as possible, could you please share your order number? Once we have this information, our team will prioritise your case and provide you with a clear update by email.
Thank you for your patience, and we appreciate the opportunity to put this right for you.
Very bad so far
Very bad so far. Ordered on 3rd December. Today is 14th December. DPD Reference invalid. Emailed 3 times no response. Customer service number - non-existent. Rings and rings. Never a response. Very very disappointing experience. Wondering if the shoes will ever show up.Order ref UK-142254
December 14, 2025
Unprompted review
Reply from Barker Shoes
We are very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide.
We are currently investigating your order UK-142254 with our warehouse and courier partner (DPD) as a priority to understand the issue with the tracking reference and the delivery delay.
Please be assured that our customer service team will contact you directly as soon as we have an update. Your order and satisfaction are extremely important to us, and we appreciate your patience while we resolve this matter.
Non-delivery
Re: Order #UK-142280
Date of Order: 3 Dec 25
Nothing received as of 14 Dec 25 and no communication from Barkers or DPD until the email requesting a review.
Having seen all the 1* reviews with people waiting 11+ days I can see there is a problem in processing orders. Not going to waste my time sending angry emails. Very disappointing but please just try to resolve asap.
December 14, 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and disappointment caused. We completely understand your frustration, and we’re very sorry that your experience has not met the standard we aim to provide.
Unfortunately, it appears that your order may have been lost or damaged while in transit. We are currently investigating this with our delivery partner. To ensure there is no further delay, we have arranged for a replacement order to be dispatched immediately.
You should receive your new order within the next 2–3 working days, and we will share the tracking details as soon as it is collected by the courier.
Once again, please accept our apologies for the delay and lack of communication. We truly appreciate your patience and thank you for giving us the opportunity to resolve this matter promptly.
Extremely Bad Experience
I paid for my shoes on 3rd Dec 25 and still haven’t received them yet!! They gave me a tracking number, DPD says this tracking number is wrong. Contacted Barker on chat several times over the last 5days they say the same thing “our team will be in touch within few hours” and nothing happened. I emailed Barker Shoe three times and they did not even respond to my email. Very bad experience at this time of the year!! There is no phone number to call them on which makes it more annoying. Just to state that my bad experience is got nothing to do with the design and the quality of Barker Shoes as they are one of top shoe makers in the UK. This is my order #UK-142230.
December 13, 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for your message, and please accept our sincere apologies for the delay, poor communication, and frustration this situation has caused—especially at this busy time of year. We are very sorry that your experience has fallen well below the standard of service we aim to provide.
From the information you’ve shared, it is possible that your order has been lost or damaged while in transit, and we completely understand how disappointing this is.
To resolve this as quickly as possible, could you please confirm your order number? As soon as we receive this, we will arrange for a replacement order to be dispatched immediately, which we expect you to receive within 2–3 working days.
Please be assured that we are actively reviewing the issues you’ve highlighted regarding communication and tracking updates. Once again, we apologise for the inconvenience and thank you for your patience while we put this right as a matter of urgency.
I sent the same boots back
I sent the same boots back, size 10 on the 5th Dec, and still haven't heard anything from Barker shoes, so still waiting for my refund, as I have kept the size 10.5.
Nobody answers the phone when I ring.
The order no. is #UK-141170.
I have sent various messages to you, so could somebody get back to me ASAP.
December 13, 2025
Unprompted review
Shoes not delivered
Shoes not delivered after 11 days. Maybe if I’d received them I’d be able to write a more positive review
December 13, 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for your feedback, and please accept our sincere apologies for the delay and disappointment caused. We’re very sorry that your shoes have not yet arrived.
It is possible that your order has been lost or damaged while in transit. To help us resolve this as quickly as possible, could you please share your order number and delivery postcode with us?
Once confirmed, we will arrange for a replacement to be dispatched immediately, and you should receive it within 2–3 working days.
Thank you for your patience, and we appreciate the opportunity to put this right for you.
Unable to Review: Item Not Received (Invalid Tracking)
Thank you for the invitation to review my recent purchase.
Unfortunately, I am currently unable to provide feedback on the shoes as they have not yet arrived.
More importantly: The DPD tracking number provided to me appears to be invalid, and my previous inquiry regarding this matter has not yet been answered.
Sincerely
Update:
Thank you for your reply here on Trustpilot and for the apology.
I have already provided the order number and all details in my direct email inquiry to your customer service, which has not yet been answered.
I appreciate your presence on Trustpilot. However, as a customer, it would be significantly more helpful if you would prioritize handling the outstanding emails rather than requesting the order number publicly here.
December 4, 2025
Unprompted review
Reply from Barker Shoes
Thank you for your message and for letting us know. We apologise for the automated review request you received before your order arrived. We understand how frustrating this must be, especially as the tracking number provided appears to be invalid.
To help us investigate and ensure your shoes are delivered promptly, could you please provide your order number?
Not delivered, not answering emails, #EU-12445
Hi, ordered my shoes 3 weeks ago. They are still not shipped, emails are not answered (even with many reminders). I understand its a peak season, but a total ignoring of the customer is very disappointing… i hope ill get my shoes #EU-12445
December 13, 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for your message, and please accept our sincere apologies for the delay and for the lack of communication you’ve experienced. We fully understand how disappointing this must be, especially after waiting such a long time.
After reviewing the situation, it appears that your order may have been lost or damaged while in transit. We are very sorry for this inconvenience. To resolve this without any further delay, we have arranged for a replacement order to be dispatched immediately.
You should receive your replacement within 3–5 working days, and tracking details will be shared with you as soon as the shipment is confirmed.
Once again, please accept our apologies for the frustration caused. We truly appreciate your patience and hope to restore your confidence in Barker Shoes.
Iam normal 9 in F fitting after contact…
Iam normal 9 in F fitting after contact with customer services they recommended 8.5 as these are G fitting perfect fit.Nice comfortable boots ,short break in period.Pleasantly lighter than expected.Overall pleased.
December 12, 2025
Unprompted review
Reply from Barker Shoes
Thank you for your feedback! We’re delighted to hear that the G fitting boots in 8.5 fit perfectly and that you’re pleased with their comfort and weight. It’s great to know the short break-in period worked well for you.
We really appreciate your review and hope you enjoy your new boots for many years to come!
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