Once again the valiant shoe is comfortable and well constructed. Regrettably since, after many years of use, my red version is finally showing signs of damage, the colour is no longer available so ca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print. Notwithstanding this the returns were sent a... See more
Company replied
Purchased the Seb in Walnut Calf, already have a pair of McCleans and used the sizing from them and the Seb’s were spot on. Absolute quality shoes as always and will be getting the Glencoe later in... See more
Company replied
The refurb service is recommended if you want to prolong the life of your shoes. As good as some cobblers can be — and even that is a challenge in parts of the country now — there is simply no substit... See more
Company replied
Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.5
Average
821 reviews
Replied to 69% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Non Existant Customer Service
EU-12748 ordered December 2. Not delivered yet. Fobbed off with chat bot, emails ignored, could be a drop shipping scam. Reluctant to use again.
December 12, 2025
Unprompted review
Reply from Barker Shoes
Thank you for your message. We apologise for the delay. Your order EU-12748 is currently in transit as of 13-12-2025 and is on its way to the delivery centre.
This is not a scam Your order is being handled through our official channels. We are monitoring it closely and will ensure it reaches you as soon as possible.
Thank you for your patience.
Now it's getting worse
Now it's getting worse. Yesterday Barker shoes send AI generated response how if I send them order number they will sort out the issue momentarily.... Barker Shoes currently appears to operate without any functioning customer service. There is no telephone contact, no named representative, and no effective support channel. Customers are funnelled exclusively to an automated chatbot, which repeatedly advises contacting the company by email. Those emails, in turn, receive no response whatsoever. This circular process gives the clear impression that customer contact is being deliberately deflected rather than managed.
For a brand trading on “heritage” and “craftsmanship,” this level of post sale support is indefensible. The absence of any human accountability, combined with prolonged silence, would be unacceptable in any consumer business let alone one charging premium prices.
From a consumer perspective, this raises serious questions about Barker’s operational standards and compliance with basic expectations of customer care. At present, the company behaves less like a heritage English shoemaker and more like an automated storefront designed to avoid responsibility. I would strongly caution prospective customers accordingly.
December 12, 2025
Unprompted review
Reply from Barker Shoes
Thank you for sharing your feedback. We sincerely apologise for the frustration and disappointment caused by the delays in our customer service. We understand that your experience fell short of the standards expected from Barker Shoes.
Due to the high volume of enquiries following our Black Friday sales, response times have been longer than usual. This is not reflective of the service we aim to provide. We are taking steps to ensure your case is resolved promptly.
If you could provide your order number, a member of our customer service team will contact you to resolve the issue. We greatly value your loyalty and feedback and apologise again for the inconvenience.
Still waiting for the shoes over 2…
Still waiting for the shoes over 2 weeks later. Courier failed to deliver and returned shoes.
Called helpline- no pick up.
Asked about a redelivery, if delivery fees will apply again - still awaiting a response.
Playing e-mail tag but nothing is getting resolved.
Great shoes - terrible customer service.
December 12, 2025
Unprompted review
Reply from Barker Shoes
Thank you for reaching out, and we’re very sorry for the inconvenience you’ve experienced. To help us resolve this quickly, could you please provide your order number?
Once we have it, our customer service team can arrange a redelivery and address any outstanding issues promptly.
Very disappointed
I have been asked to write a review on a product which I have not received and cannot get any information on the status of my order. I have repeatedly visited the website and raised queries on the chat option to no avail and also sent an email to the address provided which was not responded to. There is no number provided to call ????
December 12, 2025
Unprompted review
Reply from Barker Shoes
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. Being asked to review a product you haven’t received and not being able to get an update on your order is understandably frustrating, and this is not the level of service we aim to provide.
Please could you share your order number so we can look into this immediately and provide you with an accurate update on its status? We will prioritise resolving this for you.
Damn you wide feet
Brought a pair of Luton High Shine Shoes, delivered within two days. Absolutely beautiful shoes, the only downside was couldn’t get my extra wide feet into the !
Wanted them for parading with my Regiment Association.
Had to return them on Tuesday last, so went to the factory shop in order to see if I might get a wide fitting shoe of a similar ilk. Alas it was not to be !
If only!
If only I could afford to have a pair made to order!
BRITISH MADE 🇬🇧 in my opinion the best you can get
December 9, 2025
Unprompted review
Reply from Barker Shoes
Hi,
Thank you for taking the time to share your feedback, and we’re delighted to hear that your Luton High Shine shoes arrived quickly and that you found them beautiful.
We’re very sorry to hear that the fit wasn’t suitable for your extra-wide requirements, especially as you hoped to wear them for your Regiment Association parade. We understand how disappointing that must have been.
Thank you for visiting our factory shop to explore alternative options. While we weren’t able to find a suitable wide-fitting equivalent on this occasion, we truly appreciate your effort and your interest in our British-made footwear.
If you would ever like guidance on styles that offer a naturally wider fit, please don’t hesitate to reach out to our customer service team; we’d be happy to help you find the best possible match.
Thank you again for your kind words about our craftsmanship. Your support means a great deal to us.
I am very happy with my purchase
I am very happy with my purchase
Most beautiful shoes I have for a long time.
So well made and very confortable to wear them even on the 1st day.
You can feel they are going to last forever.
December 5, 2025
Unprompted review
Reply from Barker Shoes
Hi,
Thank you so much for your wonderful review.
We’re delighted to hear that you’re very happy with your purchase and that you find the shoes both beautifully made and comfortable from the very first wear. It’s great to know they’ve become one of your favourite pairs and that you can already feel their long-lasting quality.
We truly appreciate your support and kind words.
What has happened to this company?
Have been buying shoes from Barker for 10+ years and to this point had been happy.
However the aftersales service from my recent purchase has been nothing but shocking. Have tried to contact customer services through the chat option and have also sent emails, nothing back at all for the last 10 days, absolutely zero response. My advice purchase elsewhere, I will be in the future.
Edit: My order as requested. Your ticket #249712 for order UK‑141529 is in the queue
Follow up Edit: Monday evening 7.30pm and guess what... No call received, consistent if nothing else
EDIT 21/12/25: Still no contact
December 11, 2025
Unprompted review
Reply from Barker Shoes
Thank you for your message and for your continued loyalty to Barker Shoes. We sincerely apologise for the delay in responding. Due to the exceptionally high demand following Black Friday, our customer service team has experienced a higher-than-usual volume of enquiries, which has impacted response times.
We have noted your order UK-141529 (ticket #249712) and the issue regarding the FX Fit versus G Fit marking. A member of our customer service team will contact you on Monday to discuss this and ensure the matter is resolved promptly.
Thank you for your patience and understanding, and please accept our apologies for the inconvenience caused.
I already have two pairs of Barkers…
I already have two pairs of Barkers with leather soles which I wear regularly. I needed a pair with the Dianite sole to wear in winter and the Kelmarsh is ideal. Fits perfectly and was delivered very quickly.
December 11, 2025
Unprompted review
Reply from Barker Shoes
Hi,
Thank you for sharing your experience. We’re delighted to hear that your Kelmarsh shoes with the Dianite sole fit perfectly and are ideal for winter wear. It’s great to know they arrived quickly and complement your existing Barker collection.
We truly appreciate your continued support and kind words.
I got a call from the despatch dept…
I got a call from the despatch dept checking my address and a very pleasant chat about the size I’d selected. The guy was a joy to talk to, & a I received my order which was what I’d hoped for a day or 2 later.
Thanks
December 4, 2025
Unprompted review
Reply from Barker Shoes
Hi,
Thank you for sharing your experience. We’re delighted to hear that our dispatch team provided a pleasant and helpful call and that your order arrived quickly and as expected.
We truly appreciate your kind words and are glad you’re happy with your purchase.
I have not received the shoes and…
I have not received the shoes and support is not getting back🤬Tracking no 15505982049852
December 10, 2025
Unprompted review
Reply from Barker Shoes
We have checked the status of your order, and we can confirm that the parcel is currently in transit to its final destination.
We appreciate your patience, and please don’t hesitate to contact us if you need any further assistance.
The boots arrived all as planned
The boots arrived all as planned, however the leather smell was awful, they are produced in India and for some reason they emit an awful " manure " smell and even after letting them be exposed to fresh air outside and in they still smell as a result I have only worn them once. None of my other Barker shoes have suffered from this so when I return home I shall contact customer services for their comment.
December 3, 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for your message and for sharing your experience. We are pleased to hear that your boots arrived as planned, however we are genuinely sorry to learn about the unpleasant odour you encountered. This is certainly not in line with the standards we uphold at Barker.
All Barker footwear is crafted using premium materials and strict quality controls, so we appreciate you bringing this to our attention as it allows us to investigate further. Once you are back home, please do contact our Customer Service team – we will be happy to assess the pair for you and arrange an appropriate resolution.
We value your continued loyalty to Barker and apologise for any inconvenience caused. If you need any assistance in the meantime, please feel free to reach out.
Kind regards,
Barker Team
I have been a customer of Barker now for many years
I have been a customer of Barker now for several years and recently purchased via their online store. The experience is flawless with fast dispatch and delivery. I wear barker daily business casual and can only applaud the Barker people for producing a quality product! Always looks and feels great! So delighted with my recent purchase as always excellent fit and quality thank you !
December 1, 2025
Unprompted review
Reply from Barker Shoes
Dear William Hayes,
Thank you for your wonderful feedback and for being a valued Barker customer over the years. We’re delighted to hear that your recent online purchase was a flawless experience and that our footwear continues to deliver the comfort, quality, and style you expect. Your loyalty and appreciation mean a great deal to the entire Barker team.
145 years of collective experience…
145 years of collective experience provides the method, means and motivation to produce a product that is consistently good. When, after many years of loyal service, it is eventually time to buy a new pair of Barker shoes, rest assured the new ones will feel just as comfortable as your old friends.
December 9, 2025
Unprompted review
Reply from Barker Shoes
Thank you for sharing such a thoughtful reflection on our 145 years of collective experience. At Barker Shoes, we take great pride in the craftsmanship, heritage, and dedication that go into every pair we produce. It is truly rewarding to hear that this commitment is recognised and appreciated.
Thank you for your continued support and loyalty. We look forward to serving you for many years to come.
Kelmarsh - well made - worth trying on as come up a tad larger
Ordered a pair of Kelmarsh online with Black Friday deal- good true discount. Arrived a little unexpectedly (delivery company didn't sort messaging correctly) fortunately no one took from door step. Size 11 were slightly too big, G fitting. Called jermyn st shop they had a pair of 10.5 in stock. They put them aside - I changed no fuss - all good. Now to wear in. Expect them to last me out. Not as much cherry colour as wanted but they work.
December 8, 2025
Unprompted review
Reply from Barker Shoes
Thank you for taking the time to share your experience with the Kelmarsh shoes. We’re delighted to hear that our team at the Jermyn Street shop could assist you promptly and that the exchange process was smooth.
We’re glad the shoes are now fitting comfortably and that you’re pleased with the quality. Thank you again for your continued support and for choosing Barker Shoes.
Wrong size sent.
November 29, 2025
Unprompted review
Reply from Barker Shoes
Dear Anthony Tinsley,
We apologise for sending the wrong size. To make this as smooth as possible, we recommend arranging an exchange directly through our website. Please visit www.barkershoes.com/pages/returns and follow the instructions to select your correct size. If you need any assistance, our team is happy to help.
Reply from Barker Shoes
Dear Dean Bosniac,
Thank you for your patience. We wanted to provide you with an update regarding your order #EU12597. Your parcel is now on its way to the delivery depot. You can track it using the following number: 15505982000514.
We apologise again for the delay and any frustration caused, and we appreciate your understanding.
Zero customer support
They are asking me to write a review for a shoe that never shipped after I wrote them several times asking for update updates
Update: after 3 emails, the shoes finally shipped
December 7, 2025
Unprompted review
Reply from Barker Shoes
Dear Brandon,
We sincerely apologise for the delay in both your delivery and our response. Due to the exceptionally high volume of orders during our Black Friday period, our customer service team experienced a temporary backlog. However, please be assured that your order remains a priority for us.
If you could kindly share your order number and the email address used at checkout, I will personally review your case and provide the exact delivery status along with the correct tracking information as soon as possible.
Thank you for your patience and understanding, and once again, we apologise for the inconvenience caused.
I've been asked for a review
I've been asked for a review, but haven't received the product yet.
Regards
Steve S.
The order number is #UK-141350
Regards
December 8, 2025
Unprompted review
Reply from Barker Shoes
Dear Steve,
Thank you for bringing this to our attention, and we sincerely apologise for the confusion. You should not be asked to review a product you haven’t yet received.
Please share your order number and the email address used at checkout so I can personally look into the status of your delivery and provide you with an accurate update.
Thank you for your patience, and our apologies for the inconvenience caused.
10 days since order confirmation and…
10 days since order confirmation and still no sign of delivery. Not very impressive!
December 8, 2025
Unprompted review
Reply from Barker Shoes
Dear Mr Mackenzie,
We sincerely apologise for the delay. Due to the high volume of orders around Black Friday, some shipments are taking longer than usual.
To help us resolve this quickly, please provide your order number and the email address used at checkout, and we will personally look into your order and provide the correct tracking information as soon as possible.
Thank you for your patience, and we apologise again for the inconvenience.
Never delivered
The shoes were never delivered and I can’t get hold of any human at Barker yo discuss. Emails are not answers and the chat bot does nothing. There is no customer service number to call. The DPD link says the shoes were delivered in March 2025 - 9 months before they were ordered! Utter shambles! Barker, if you read this please get in touch asap and sort it out! Thanks
December 8, 2025
Unprompted review
Reply from Barker Shoes
Dear David Williams,
We are very sorry to hear about the issues with your order and the confusion caused by the tracking information. This is certainly not the experience we want for our customers, and we apologise for the frustration this has caused.
Please be assured that we take this matter seriously. Could you kindly provide your order number and the email address used at checkout so we can investigate immediately and ensure your order is resolved as quickly as possible?
Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience.
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