BascoReviews 

213
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the authentic Spanish foods and meats that deliver on taste and flavor. Many appreciate the wide selection of unique items, from various cuts of meat to specialty cheeses and other Spanish delicacies. The delivery service is frequently noted for its speed, efficiency, and excellent packaging, ensuring products arrive in perfect condition. Reviewers also commend the overall service, finding the ordering process easy and the customer support responsive and helpful when needed. However, some customers experienced issues with delivery, noting instances where packages were left unattended or arrived earlier than scheduled. A few also reported problems with product quality, such as defrosted items or incorrect weights, and in some cases, customer service responses were unsatisfactory.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the authentic and high-quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and reliable delivery times,... See more

Order

Customers generally report positive experiences with their orders, frequently praising quick arrivals, good... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were... See more

Rated 5 out of 5 stars

There’s a wonderful choice of authentic foods available that you’re spoilt for choice. Over a couple of orders, I’ve taken Galician Bone in Rib steak, Secreto Iberico and Croquettas and each of... See more

Rated 5 out of 5 stars

I bought a suckling pig. It was packed very well, arrived on time via DPD, and was absolutely delicious. Anyone who loves meat should, in my opinion, try a suckling pig: it is a breeze to cook in a... See more

Rated 5 out of 5 stars

I cannot speak highly enough of this company. I am a massive foodie and I only ever buy quality. If you are like me then you need to get to know the amazing products Basco stock! You will only ever... See more


Company details

  1. Cured Ham Store
  2. Cold Cut Store
  3. Liquor Wholesaler
  4. Seafood Wholesaler
  5. Wine Wholesaler and Importer

Information provided by various external sources

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(213)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Service and Quality But!!!

The service and quality are excellent and deserve a 5 star rating, but unfortunately it gets knocked back to 4 because of issues with the delivery company on our last 2 orders.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Galician fillet

Purchased a whole Galician fillet, the quality and value is excellent. This is my 4th/5th time of ordering and it won’t be the last.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

CAUTION: SHORT SHIPMENT

SHORT SHIPMENT: On my last two orders I was significantly short shipped the Iberico Secreto that I ordered as part of larger order. Over 25% less weight was shipped than the advertised weight both times, seem quite systematic. I requested the Ops Manager to call me to discuss this, but never received a call, I guess they do not care about customer service either!

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Trash food

Well, I’d like to start off with my bill was too high for what I ordered me and my family went there. The bill was almost $70 for three of us and a little baby. I ordered a chicken sandwich and the sandwich was a chicken patty from Walmart and charge me damn near $15 for the meal. That’s only the sandwich and fries no drink the drink cost more. My kid ordered cheesy fries, which was fair. He said they were OK. My wife ordered. barbecue pork pork sandwich two spicy for being a pulled pork sandwich. It’s supposed to be sweet not spicy. another thing is you have to use cash they don’t even take a card so you had to go to the ATM and I spent four dollars at the ATM at their own machine and other thing is that the waiter I asked for an extra drink and it took her 20 minutes to bring me a drink so they need to get up on our service is a lot better cause it’s terrible service

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

A great experience indeed

It is so easy to buy from Basco and the products are nothing but the very best. A great shopping experience for lovers of excellent food Be sure you always find the very best ingredients in Basco

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Tasty and authentic Spanish food

Tasty and authentic Spanish food, very good customer service. I’ve ordered twice between December and January, and had to add extra after placing the order. The staff was helpful, and the reply was prompt!!!
Love the croquettas and the chorizo was flavourful for our Spanish winter soup/ stew

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Basco

My experience with Basco has been excellent great quality products, at good value for money. Everything arrived on time and expertly packaged.
I look forward to picking out some different delights in the near future.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Finest quality reasonably priced

I bought a selection of meats and foie gra the quality is amazing you can't believe you only paid such a low price for Michelin quality food. They have excellent customer services. You will never be disappointed ever. I will continue to buy from them for years to come. Well done 👍

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

First class customer service

First class customer service. An absolute delight to interact with the team, every query quickly, knowledgeably answered, rapid dispatch of perfectly packaged products. I look forward to buying again very soon from the extensive range of premium products.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Regular buyer

We use Basco regularly to buy their lovely chorizo to make paella. We usually browse for other things to pad out the package and have never been disappointed. Apart from the quality of the food everything arrives quickly and in recyclable packaging.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. Special delivery was paid for the order to arrive on a designated date, however, it arrived 7 days earlier when we were away. Unfortunately, nobody we know was nearby to take it in so by the time we returned home it was gone. I contacted Basco customer service for a refund, and after 3 weeks they finally "processed" the refund... 2 weeks later, still no refund and Jo from customer service is rather unhelpful. Please save yourself the trouble and order somewhere else

February 6, 2026
Unprompted review

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