Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.
Contact info
Street Seven 452, LS23 7FG, Thorp Arch Estate, United Kingdom
- bascofinefoods.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unbelievably great company
Unbelievably great company! These days most people couldn’t care less about the customer but all about the profit. It’s nice to see a company that holds its values dear. The whole process from the website to delivery reflects that!
Next day order not delivered 3 days later
Usually Basco have been fairly good, but I made an order for fresh food on Monday for next day delivery, and 3 days later I have still not received the parcel. If it has been sent, the food will be spoilt. DPD say they have not received the parcel yet, but Basco have charged my card. Customer service have not responded after I raised this to them yesterday.
Basco's Iberico pig cheeks are…
Basco's Iberico pig cheeks are delicious and have wonderful flavour and texture when slow-cooked, whole Galician fillet is also excellent, four fillet steak family meals out of it and marbled and flavoured to perfection. The range and quality of the Manchego is also a treat, a little membrillo and a good Spanish red hits the spot.
The Truffle was great
The Truffle was great, taste aroma was just as it should be.
Quick delivery and well packed.
5 stars.
Great service as usual
Great service as usual, been using Basco for years to get all my food I can’t get over here. Takes away some of the homesickness and stress from missing my motherland.
As I new customer
As I new customer, you always look closely at your first order & service... My first order was perfect from order processing, packing, delivery and quality. I could not fault their operation, WELL DONE!
Oh my BEST steak EVER!
Oh my!
I have NEVER tasted such gorgeous steak in all my life.
Packaging and delivery was excellent.
You will be mu "go to" place for steaks for a special occasion.
THANK YOU A+++++
Beautifully marbled premium cuts!
I placed my order to restock my freezer with premium meats, and all the items arrived well packaged and still frozen.
You can tell my simply looking at the products that it's top quality -beautiful cuts with wonderful marbling. The picanha and chuck steak were both fantastic in flavour and cooked to perfection!
As soon as I have room in my freezer again, I shall order again.
BASCO service was excellent
BASCO service was excellent.
Products arrived frozen and in robust packaging.
Suckling pig absolutely delicious, thermo bag brilliant.
Very fast delivery
Very fast delivery, my parcel arrived in great condition, driver very polite and professional,on perfect time, I was informed regularly of the drops, lovely ,juicy,moist, so fresh, I love it .I will buy from now on from BASCO,great quality, fresh and very well packed and kept, very happy with BASCO .
They sell quality (and expensive!)…
They sell quality (and expensive!) products.
So when getting a 3kg product when paying for 3.3kg, I was disappointed.
When contacting them they wrote, "we accept as acceptable a 10% tolerance either way".
Well, then you should have this clearly stated on the product page, currently this is misleading and disappointing.
Edit: they refunded me for the difference.
Excellent service, delivery and goods quality
Seamless buying and delivery process.
The parcel was delivered in 48 h., even with the standard delivery, in perfect conditions.
The meat, suckling lamb, was still perfectly frozen when delivered.
The meat was of excellent quality and true to the quality advertised.
I will used Basco again for sure.
Good selection o products & great…
Good selection o products & great customer service with fast delivery well packaged
Just enjoyed a roasted Galician Beef…
Just enjoyed a roasted Galician Beef Fillet. Absolutely fantastic 😋 Hadn’t tasted beef like that for years. Will buy again
Communication
Had an issue with received order. No phone answer so left message. No returned call that i or next day. Second time it has happened but woint be a third time
Great products, great service
I have been buying from Basco for a while now and always been very happy with the service. First of all I can buy authentic Spanish produce not readily available at the supermarket with great quality and reasonable prices but it's also important that they offer good service. I put in my latest order in the afternoon, it was dispatched later in the afternoon and arrived next morning. I can be confident about fast delivery and any chilled or frozen products will arrive well packaged and can go straight in my fridge or freezer.
Really impressed
Really impressed, ordered Sunday. Recieved on Monday, excellent service.
Perfect order and delivery
Perfect order and delivery. The choice is amazing and the products we have sampled so far are outstanding. Looking forward to the cheese, sherry and meats. Highly recommended.
Such a lovely helpful team to order…
Such a lovely helpful team to order from, delicious beef, arrived the next day. Thank you all
Special (Xoriguer) gin delivered…
Special (Xoriguer) gin delivered promptly for a good price
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








