BasketballDirect.com Reviews 176

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

They didnt ship my order fully. I ordered some basketball shoes and a shirt and socks. When I called them about it they told me to write an email. I write an email they say I need to sign written... See more

Rated 1 out of 5 stars

The boxes were shipped in the thinnest plastic they sell. No padding. The boxes were ripped and bashed in. Not suitable for gifts. I paid for insurance but they refused to honor it. Terrible customer... See more

Rated 3 out of 5 stars

Products are of the quality you'd expect. however on two occasions now delivery has been very poor. one late delivery ruined my son's birthday. Despite paying a premium for early delivery! Currentl... See more

Rated 1 out of 5 stars

How can you send out this to fill in before people even recurve there items, I've waited over a week for my purchase and emailed asking what's goin on heard nothing

Company replied

Company details

  1. Sporting Goods Store
  2. Activewear Store

Written by the company

BasketballDirect.com is dé specialist voor basketballers in de Benelux en Duitsland. Met een ruim assortiment aan basketbalschoenen, kleding, basketballen en accessoires en een scherpe prijs vindt zowel de beginnende jeugdbasketballer als de prestatieve speler alles wat hij zoekt. Als partner van de NBB (Nederlandse Basketball Bond) en 3x3 Unites staat BasketballDirect.com midden in de basketbalwereld.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

176 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

HAPPY

Hi I am a first time user and very happy with service.

December 3, 2014
Unprompted review
Rated 5 out of 5 stars

Good company.

I order a Basketball Kit for my son online. Easy to use website amd quick delivery, what more could you ask for?

November 26, 2014
Unprompted review
Rated 3 out of 5 stars

Good but Slow

I recived my product after a week and some days which for online service is pretty slow

November 18, 2014
Unprompted review
BasketballDirect.com logo

Reply from BasketballDirect.com

Hi Vincent, sorry to hear that the delivery took longer than expected. Your order was dispatched on time by the selected option of UK Second Class recorded delivery. These items arrive within 3 working days in over 95% of instances. In your case the item arrived 5 working days later and we apologise for this but it is outside our control once dispatched. For future offers please be aware that we also offer a next day express shipping service.

Thanks for shopping with Basketball Direct!

Rated 4 out of 5 stars

Brilliant

The service was good but I did not get the colours I really wanted because it was out of stock & end of stock . But they were very nice the ones I choose

October 22, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent products and service

Thank you,
My nephew received the order early this morning and apparently has been wearing it all day! The basketball is excellent too.
Thanks very much for the prompt delivery,
Will definitely purchase again.

October 21, 2014
Unprompted review
Rated 5 out of 5 stars

100% every time

Love using Basketballdirect, they always deliver and offer competitive pricing for a sport which is not in every high street store, unlike football!

October 17, 2014
Unprompted review
Rated 5 out of 5 stars

Great products at great prices with great delivery

Recently bought a pair of boots for my son. Couldn't find them anywhere else in the UK and the price was great. Arrived very quick and well packaged and have gone down a treat with my son. As usual Basketball Direct have given me an item that is really great, looks brilliant and at an outstanding price. I will be back!

October 3, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I ordered a pair of B/B boots on Wednesday from Ireland to be delivered and they were at my door the following Monday , fantastic prompt service. Good quality affordable gear and a very easy website to make your way around . Hassle free

September 26, 2014
Unprompted review
Rated 5 out of 5 stars

Super fast and excellent product

Ordered a Brooklyn Jersey for my sons birthday (which I almost forgot). Ordered is at 2pm on Wednesday for his birthday on Friday. Rang to make sure it would arrive on time. Spoke with Niall who was very friendly and helpful. Had the jersey the next day at 2.30pm. Will DEFINITELY use this site again. Thanks Niall

August 22, 2014
Unprompted review
Rated 1 out of 5 stars

Patronising correspondance and poor service.

I ordered an item with next day delivery within the stated time bands. The Item was not delivered on time, which resulted in a lot of ringing around to various depots and businesses and eventually managed to have the parcel delivered. After being told by one member of staff that a refund would be made for the next day delivery, no refund was made. When I chased up the matter I had to explain my situation a number of times before the member of staff understood/believed what I was saying, and was incredibly patronising in his delayed responses. Either Royal Mail or Basketball direct are lying about dispatch times for the item. In the end it was Basketball Direct I paid for the service, and Basketball direct that should refund me for it as It was not adhered to, and cost me time out of my working day to track down the order. Can't express how annoyed I am with the member of staff who I have been in correspondance with, who is either calling me a liar or does not understand the situation after 3 or 4 times of explaining.

August 21, 2014
Unprompted review
BasketballDirect.com logo

Reply from BasketballDirect.com

Hi Michael,

Sorry to hear you have had a less than satisfactory experience. As we have repeatedly explained your order was made on 31st July and dispatched the same day at approximately 2.30pm. The item arrived 24 hours later at the delivery address and was signed for at 2.35pm as confirmed by Royal Mail and you. We cannot guarantee delivery times/dates only dispatch dates. We also aim to respond to all customer enquires within 24 hours.

We offer no hassles refunds on all orders and that includes postage costs if returned within 7 days.

We hope you enjoy the product ordered,

Kind Regards,

Basketball Direct

Rated 5 out of 5 stars

brillant

Would have no problem in recommending this site to anyone. The whole process was quick and easy. Customer service was excellent when i made a mistake. Great value and I will be back. Thank you

August 14, 2014
Unprompted review
Rated 4 out of 5 stars

Good service

Item chosen turned out not to be in stock. I was contacted and offered alternative which was accepted and received next day.

August 13, 2014
Unprompted review

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