They didnt ship my order fully. I ordered some basketball shoes and a shirt and socks. When I called them about it they told me to write an email. I write an email they say I need to sign written... See more
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The boxes were shipped in the thinnest plastic they sell. No padding. The boxes were ripped and bashed in. Not suitable for gifts. I paid for insurance but they refused to honor it. Terrible customer... See more
Products are of the quality you'd expect. however on two occasions now delivery has been very poor. one late delivery ruined my son's birthday. Despite paying a premium for early delivery! Currentl... See more
How can you send out this to fill in before people even recurve there items, I've waited over a week for my purchase and emailed asking what's goin on heard nothing
Company replied
Company details
Written by the company
BasketballDirect.com is dé specialist voor basketballers in de Benelux en Duitsland. Met een ruim assortiment aan basketbalschoenen, kleding, basketballen en accessoires en een scherpe prijs vindt zowel de beginnende jeugdbasketballer als de prestatieve speler alles wat hij zoekt. Als partner van de NBB (Nederlandse Basketball Bond) en 3x3 Unites staat BasketballDirect.com midden in de basketbalwereld.
Contact info
Gantelstraat 14, 5145 PH, Waalwijk, Netherlands
- 0031 416 652803
- info@sportshop.com
- basketballdirect.com
Hasn’t replied to negative reviews
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recommend!
I ordered a basketball top off the website and recieved the top within a working week. no delays.
Good company.
I order a Basketball Kit for my son online. Easy to use website amd quick delivery, what more could you ask for?
Good but Slow
I recived my product after a week and some days which for online service is pretty slow

Reply from BasketballDirect.com
Got exactly what I ordered in a short time
Brilliant
The service was good but I did not get the colours I really wanted because it was out of stock & end of stock . But they were very nice the ones I choose
Excellent products and service
Thank you,
My nephew received the order early this morning and apparently has been wearing it all day! The basketball is excellent too.
Thanks very much for the prompt delivery,
Will definitely purchase again.
100% every time
Love using Basketballdirect, they always deliver and offer competitive pricing for a sport which is not in every high street store, unlike football!
Great products at great prices with great delivery
Recently bought a pair of boots for my son. Couldn't find them anywhere else in the UK and the price was great. Arrived very quick and well packaged and have gone down a treat with my son. As usual Basketball Direct have given me an item that is really great, looks brilliant and at an outstanding price. I will be back!
Fantastic service
I ordered a pair of B/B boots on Wednesday from Ireland to be delivered and they were at my door the following Monday , fantastic prompt service. Good quality affordable gear and a very easy website to make your way around . Hassle free
Great price, great service. Couldn't ask for more.
I ordered a mcdavid padded arm sleeve from basketball direct. Was the best price that I could see wherever I looked and the product was with me the next day. I couldn't recommend this service highly enough.
Fast delivery. Great product! Awesome service! Highly recommend it.
Bought a pair of shoes and a jersey. I loved the easy to navigate site and the speedy delivery. From start to finish, it was a professional service. Can't wait to do my Christmas shopping here!
Fantactic online store to get your basketball fix!
I found a great deal on a pair of D Rose 4.5s through basketballdirect.co.uk and was very happy when I received them.
Super fast and excellent product
Ordered a Brooklyn Jersey for my sons birthday (which I almost forgot). Ordered is at 2pm on Wednesday for his birthday on Friday. Rang to make sure it would arrive on time. Spoke with Niall who was very friendly and helpful. Had the jersey the next day at 2.30pm. Will DEFINITELY use this site again. Thanks Niall
Patronising correspondance and poor service.
I ordered an item with next day delivery within the stated time bands. The Item was not delivered on time, which resulted in a lot of ringing around to various depots and businesses and eventually managed to have the parcel delivered. After being told by one member of staff that a refund would be made for the next day delivery, no refund was made. When I chased up the matter I had to explain my situation a number of times before the member of staff understood/believed what I was saying, and was incredibly patronising in his delayed responses. Either Royal Mail or Basketball direct are lying about dispatch times for the item. In the end it was Basketball Direct I paid for the service, and Basketball direct that should refund me for it as It was not adhered to, and cost me time out of my working day to track down the order. Can't express how annoyed I am with the member of staff who I have been in correspondance with, who is either calling me a liar or does not understand the situation after 3 or 4 times of explaining.

Reply from BasketballDirect.com
brillant
Would have no problem in recommending this site to anyone. The whole process was quick and easy. Customer service was excellent when i made a mistake. Great value and I will be back. Thank you
Good service
Item chosen turned out not to be in stock. I was contacted and offered alternative which was accepted and received next day.
Reliable service with original products
The service was sinple to use. The delivery was as expected. The products are originals. Thank you
Delivery was quick and products as shown on website
Excellent find on the internet. With a basketball mad son I'm sure we will be browsing/ purchasing often !
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