BasketballDirect.com Reviews 176

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

They didnt ship my order fully. I ordered some basketball shoes and a shirt and socks. When I called them about it they told me to write an email. I write an email they say I need to sign written... See more

Rated 1 out of 5 stars

The boxes were shipped in the thinnest plastic they sell. No padding. The boxes were ripped and bashed in. Not suitable for gifts. I paid for insurance but they refused to honor it. Terrible customer... See more

Rated 3 out of 5 stars

Products are of the quality you'd expect. however on two occasions now delivery has been very poor. one late delivery ruined my son's birthday. Despite paying a premium for early delivery! Currentl... See more

Rated 1 out of 5 stars

How can you send out this to fill in before people even recurve there items, I've waited over a week for my purchase and emailed asking what's goin on heard nothing

Company replied

Company details

  1. Sporting Goods Store
  2. Activewear Store

Written by the company

BasketballDirect.com is dé specialist voor basketballers in de Benelux en Duitsland. Met een ruim assortiment aan basketbalschoenen, kleding, basketballen en accessoires en een scherpe prijs vindt zowel de beginnende jeugdbasketballer als de prestatieve speler alles wat hij zoekt. Als partner van de NBB (Nederlandse Basketball Bond) en 3x3 Unites staat BasketballDirect.com midden in de basketbalwereld.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

176 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service and product

Basketball direct provide a superior service to Adidas and NBA in the UK for a great variety of merchandise and quick shipping. Will definitely use again

April 21, 2014
Unprompted review
Rated 5 out of 5 stars

great

Great prices, very fast delivery. will order again

April 9, 2014
Unprompted review
Rated 5 out of 5 stars

great online shop!

offers great products at low prices; sends deliveries in no time ! Just that sells basketball shoes only made by adidas.

April 7, 2014
Unprompted review
BasketballDirect.com logo

Reply from BasketballDirect.com

Thanks for the review Vaidas!

We hope to be adding much more brands to our shoe range by this summer, remember to check back!

Rated 5 out of 5 stars

Excellent service!

Really impressed - have used them twice and have delivered the goods without issue. Would recommend.

March 17, 2014
Unprompted review
Rated 5 out of 5 stars

Prompt,professional service & advice.

Very professional service online & delivery. Advice over an issue was conducted very well. Goods delivered on time exactly what was required,
Excellent process from start to finish.

February 21, 2014
Unprompted review
Rated 5 out of 5 stars

First Class Service

First Class Service Speedy Postage. Items Ordered Was Exactly What I Wanted Would Definitely Purchase From Again And Highly Recommend.

February 6, 2014
Unprompted review

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