Batch Coffee Reviews 143

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the delicious and complex flavors of the coffee. Many appreciate the variety offered through the subscription, allowing them to explore different roasts and expand their coffee knowledge. The delivery service is frequently noted for its promptness and careful packaging, often arriving with a pleasant aroma and informative cards. The overall service, including the subscription model, is highly regarded for its value and the opportunity it provides to discover new, high-quality coffees from independent roasters. However, some customers mentioned issues with the delivery service, specifically concerning the courier used and the lack of time slots or alternative delivery options like click and collect. A few people also felt that the coffee batches they received were too similar in taste, or expressed a desire for more guidance on tasting notes.

What people talk about most

Product

Consumers express great satisfaction with the product. Many reviewers praise the coffee's taste, describing... See more

Quality

Users consistently express high satisfaction with the quality of the coffee. Many describe it as phenomenal,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers appreciate the quick dispatch times and... See more

Service

Clients share positive opinions on service. Customers cannot fault the quality or service, highlighting the... See more

Subscription

People report positive experiences with subscription. Many customers consider it their favorite and the best... See more

Based on these reviews

Rated 5 out of 5 stars

Some of the best coffee I've had! I got some of the caffetiere coffee bags a few weeks back and they are phenomenal. They taste really nice with very little to no bitterness. The packaging is gr... See more

Company replied

Rated 5 out of 5 stars

What a fantastic little business. A wonderful bit of happy mail to receive. Beautiful packaging not to mention how wonderful it smells. The coffee was delicious and I really enjoyed reading about each... See more

Company replied

Rated 5 out of 5 stars

This is fantastic way to explore coffee. Initially got this as a gift for 6 deliveries and decided to subscribe. One round it could be a slightly darker roast from Colombia paired with light fruit... See more

Company replied

Rated 5 out of 5 stars

I was looking for a present for a man who has everything. I came across the Batch Coffee Club subscription and thought it would be interesting and widen his coffee knowledge and horizons. I benefit t... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store

Written by the company

We review and rate coffee that has been roasted throughout the UK. We then select the very best to include in our coffee subscription boxes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

143 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Exceptional Customer Service!

Huge shoutout to Tom at Batch Coffee. He made everything incredibly quick and easy to sort out. It’s rare to get such seamless service these days, but these guys nailed it. Highly recommend!
I’ve been really impressed with the team at Batch Coffee lately. The communication is spot on, and they make the whole process—from ordering to delivery—completely seamless. It’s clear they actually care about their customers and the quality of what they’re sending out.
​If you're looking for great coffee backed by a team that actually responds and handles everything quickly, look no further. Definitely a five-star experience!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Some of the best coffee I've had!

Some of the best coffee I've had!

I got some of the caffetiere coffee bags a few weeks back and they are phenomenal. They taste really nice with very little to no bitterness.

The packaging is great and the sealable functionality is so handy. Will definitely be rebuying.

April 3, 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Elis! Great review - thanks so much. Yeah it's some of the best coffee we have ever tried too 😂

Rated 5 out of 5 stars

Amazing coffee!

Amazing coffee!
I love the selection Batch have, and the funky packaging is a lovely extra touch. I think "coffee tins" would also be great for Batch's range of products.

April 10, 2026
Unprompted review
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Reply from Batch Coffee

Thanks Tilly! Great review :) Yes, tins are something we've thought about before but never actually pulled the trigger. Maybe this is the catalyst!

Rated 5 out of 5 stars

Fantastic company and coffee

Ordered a couple coffees and was very pleasantly surprised. Came in quick time packed very well and had a little info card. Would definitely recommend and I will be ordering again very soon. Cannot fault the quality or service

April 10, 2026
Unprompted review
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Reply from Batch Coffee

Thanks Ashley - great to hear that you've been enjoying the coffee :)

Rated 5 out of 5 stars

What a fantastic little business

What a fantastic little business. A wonderful bit of happy mail to receive. Beautiful packaging not to mention how wonderful it smells. The coffee was delicious and I really enjoyed reading about each of the coffees I ordered via the QR code provided on the packaging while enjoying my morning cuppa.

April 8, 2026
Unprompted review
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Reply from Batch Coffee

Hey Lisa! Lovely review, thanks so much :)

Rated 5 out of 5 stars

Grood value, fresh coffee

I think this is very good value for two high quality coffees delivered to your door. It offers you the chance to try new, fresh coffee without searching the internet for hours in a coffee rabbit hole.

April 8, 2026
Unprompted review
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Reply from Batch Coffee

Thanks for the review Gracie :)

Rated 5 out of 5 stars

Wake up juice with a hug

This was our first time trying Batch Coffee, and we will definitely be reordering and recommending! It was so smooth and tasted gorgeous.
It was wake up juice with a hug, rather than the slap in the face other some coffees give lol. 5 stars 😊

April 2, 2026
Unprompted review
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Reply from Batch Coffee

Thanks Tina. Wake up juice - love it :)

Rated 5 out of 5 stars

Excellent service,the coffee was well…

Excellent service,the coffee was well packaged and a nice design on the packs themselves,the coffee was a lovely flavour and the grind was good as was the aroma whilst it brewed , I would highly recommend

March 23, 2026
Unprompted review
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Reply from Batch Coffee

Brilliant! Thanks so much Steve!

Rated 5 out of 5 stars

Great

Fantastic coffee and service, I highly recommend!

March 20, 2026
Unprompted review
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Reply from Batch Coffee

Thanks so much Agnieszka :)

Rated 5 out of 5 stars

Great coffee

Great coffee, great customer experience and the bags are truly compostable,

March 13, 2026
Unprompted review
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Reply from Batch Coffee

Thanks for the review :) And thanks for highlighting the compostable bags

Rated 5 out of 5 stars

We love Batch coffee

We love coffee at home and at the office. Discovering Batch Coffee was a gem and we are know loyal subscribers of the decaffeinated beans package.
Receiving our biweekly subscription feels like a little treat.

March 9, 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks Oscar! So glad you're enjoying our decaf!

Rated 4 out of 5 stars

Lovely coffee and love the funky…

Lovely coffee and love the funky packaging too! Only minor downside was the dispatch time was weeks after ordering but they were happy to ship sooner if you emailed (I just didn’t notice that part of the email for over a week)

January 30, 2026
Unprompted review
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Reply from Batch Coffee

Thanks for the review Louise :) Thanks for the nudge on the email - maybe we can make that part of the email stand out a little more.

Rated 5 out of 5 stars

Coffees are amazing

Coffees are amazing. Communication is fast and easy. Very happy and wish more people knew about this lovely business!

February 1, 2026
Unprompted review
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Reply from Batch Coffee

Thanks Olesya!

Rated 5 out of 5 stars

Recommended

I have been buying coffee from this company for over a year now.
They've been very helpful when needed to be.
Their coffee is always good.
Good people!
I recommend

February 25, 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks Daniel :) Really appreciate the review.

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