Some of the best coffee I've had! I got some of the caffetiere coffee bags a few weeks back and they are phenomenal. They taste really nice with very little to no bitterness. The packaging is gr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
What a fantastic little business. A wonderful bit of happy mail to receive. Beautiful packaging not to mention how wonderful it smells. The coffee was delicious and I really enjoyed reading about each... See more
Company replied
This is fantastic way to explore coffee. Initially got this as a gift for 6 deliveries and decided to subscribe. One round it could be a slightly darker roast from Colombia paired with light fruit... See more
Company replied
I was looking for a present for a man who has everything. I came across the Batch Coffee Club subscription and thought it would be interesting and widen his coffee knowledge and horizons. I benefit t... See more
Company replied
Company details
Written by the company
We review and rate coffee that has been roasted throughout the UK. We then select the very best to include in our coffee subscription boxes.
Contact info
5 Ashmead Mews, ST7 2XW, Stoke-on-Trent, United Kingdom
- 07544942169
- tom@batchcoffee.co.uk
- batchcoffee.co.uk
4.8
Excellent
143 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
Amazing coffee, amazing customer care. The best beans I have tried - so complex and delicious.
January 30, 2026
Unprompted review
Reply from Batch Coffee
Thanks for the review. Complex and delicious is exactly what we're aiming for :)
Awesome coffee!
Awesome coffee, and super service! Highly recommend.
January 30, 2026
Unprompted review
Reply from Batch Coffee
Thanks Alexander
recived this as a gift
recived this as a gift. The batch team kept me updated with what I would be sent out when it would be arriving, and all about the coffee. When we had delays the Batch team could not do enough to help and checked in to make sure it had arrived. Really great customer service and looking forward to my next batch.
January 10, 2026
Unprompted review
Reply from Batch Coffee
Thanks so much Andrew - what a lovely review.
I’ve tried a few coffee subscriptions…
I’ve tried a few coffee subscriptions but Batch is my favourite. Great for trying new coffee. Reliable delivery. Good response if you contact them about anything
January 15, 2026
Unprompted review
Reply from Batch Coffee
Thanks for the great review :)
Coffee Review
I was looking for a present for a man who has everything. I came across the Batch Coffee Club subscription and thought it would be interesting and widen his coffee knowledge and horizons. I benefit too. The subscription arrived on time and there was a lovely coffee aroma on opening the box, stronger than our regular coffee. The coffee tasted lovely. Looking forward to the next delivery.
January 14, 2026
Unprompted review
Reply from Batch Coffee
Brilliant! Thanks Alison. Yeah - you can't beat the smell of fresh coffee in the morning!
Very happy with my Batch coffee!
Easy to order, great service and delicious coffee … very happy!
January 11, 2026
Unprompted review
Reply from Batch Coffee
Thanks for the sterling review Mike :)
Great service
Great service, lovely fresh product, bought a new coffee machine for Xmas and we are glad we went with batch coffee to christen it, amazing coffee 💪🏼 will be returning for more
December 27, 2025
Unprompted review
Reply from Batch Coffee
Thanks for the review! Glad to hear you're enjoying the coffee :)
Coffee is ok...
I had high hopes...as I love the idea and I love my coffee beans...
Coffee was fine, although both batches I was sent in my first order tasted very similar to each other.
I didn't appreciate not getting an email notification about my second batch, prior to the money being taken for the order - not sending an email offering the option to delay or skip is very poor, so I've cancelled my subscription.
Overall, disappointed.
January 1, 2026
Unprompted review
Reply from Batch Coffee
Hey Stephen,
Thanks for taking the time to leave your feedback – we really appreciate it, even when it's not what we'd hoped to hear.
I'm sorry you felt disappointed with your experience. Just to clarify a couple of points: when you signed up, you opted for our 4-weekly subscription, and the order confirmation page shows when your next payment is due. This is pretty standard practice for subscription services – they renew automatically unless paused or cancelled. Your account section also shows this.
That said, we're a very small business and we genuinely put our customers first. If you'd dropped us a quick email, we'd have been more than happy to postpone it or arrange a refund – no questions asked. We're always here to help.
As for the coffee, taste is incredibly personal and subjective. Last year alone, we featured 52 unique coffees from 21 different origins and 30 independent roasters. Sometimes the coffees we pair complement each other beautifully, whilst other times they're at opposite ends of the flavour spectrum – it all depends on the fortnightly selection.
We'd have loved the chance to hear what you were looking for and perhaps suggest alternatives.
We're genuinely sorry we didn't get the chance to make things right for you. If you ever fancy giving us another go, we'd be delighted to have you back.
Bought as a gift for my sister
Bought as a gift for my sister. Easy process and quick to respond. I can't wait for them to start arriving 😄
November 28, 2025
Unprompted review
Reply from Batch Coffee
Thanks Sarah. I hope your sister enjoys the coffee :)
Its my first time using Batch Coffee
Its my first time using Batch Coffee. Love the idea and happy with the quantities and price. But I would really love to be able to tailor the tastes a tad. At least say a preference, but i understand that Batch isnt a huge business and I may end up with flavours which just aren't my bag.
December 4, 2025
Unprompted review
Reply from Batch Coffee
Thanks JC :) We understand that everyone has preferences in taste but so we always include a variety of flavour profiles in our boxes. Always the highest quality coffee.
Reply from Batch Coffee
Great - Thanks Jen :)
Quality
Quality, freshness and variety are superb
I love that the bags are compostable too
October 5, 2025
Unprompted review
Reply from Batch Coffee
Thanks Nikos. Appreciate the comment on the compostable bags - it was a real effort to create these as not many other brands are doing this at the moment but we think it's worth it and always nice to hear customers acknowledging this too :)
Great coffee
Great coffee - they do the hard work of picking the interesting coffees and there has not been a single month of having to repeat the coffee or one that I have not enjoyed
September 1, 2025
Unprompted review
Reply from Batch Coffee
Cheers Huzaifa :) we agree. There's so many incredible coffees out there it's hard to stick to the same one.
Batch is the best
I have 2 subscriptions rotating for variety and this is by far the best. I have to reduce this down to the 1 as it triggers a mini celebration each time to get to the Batch one!
September 29, 2025
Unprompted review
Reply from Batch Coffee
Haha. Thanks Vincent - we also have mini celebrations as the coffee arrives here.
Best of the best
10/10 - This is genuinely the best subscription coffee on the market. Different brewers every month, you don’t know real coffee until you’ve tried this!
September 27, 2025
Unprompted review
Reply from Batch Coffee
Yes Tom!!! Thanks for the fantastic 10/10 review :)
Nice coffees in my batch
The coffee arrived as promised
I was sent two types in my batch and they were completely different.
I normally go for dark roasts and espresso strength the two you sent changed my views of what coffee could taste like
Both complex but the songbird from KIN was fruity and sweet-the Samba from Danelaw was earthier and richer
A lovely alternative to the daily double epresso
September 19, 2025
Unprompted review
Reply from Batch Coffee
Thanks for the really great review. We're all about highlighting the differences in flavour in specialty coffee - so nice to hear that you appreciate it :)
Have used them for 2 years and the…
Have used them for 2 years and the quality and service are exceptional.
Highly recommend
September 26, 2025
Unprompted review
Reply from Batch Coffee
Thanks for the top review :)
I have genuine joy when my Batch Coffee…
I have genuine joy when my Batch Coffee gets delivered through my door. Best coffee, and love everything about them. Would definitely recommend
August 20, 2025
Unprompted review
Reply from Batch Coffee
Thank you for a wonderful review Lauren. Great to hear you're loving the coffee :)
The customer service is brilliant
The customer service is brilliant. Seriously. Anytime I’ve needed assistance I’ve had a real person, who seems to genuinely care about helping me respond. The coffee is fantastic, but the people are next level. xx
August 19, 2025
Unprompted review
Reply from Batch Coffee
Amazing. Thanks Shanan! Means a lot :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.