Everything worked like clockwork, delivery exactly as promised, I added a few extra boxes late was no problem. The recipients were all very praiseworthy as to what was in the boxes, I had to admit I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beautifully packaged gift box. Decent amount of items enclosed for the (sale) price. I'd chosen the Epic Hamper and unfortunately there was only one or two Epic beers in it-not sure why that was? It... See more
Company replied
Wanted to send something special to our relatives in NZ from uk. From ordering amazing hampers to delivery we had easy top class services. Most importantly our family absolutely loved their gifts. Tha... See more
Ordered Corporate Hampers for clients - already received and they LOVED them! Thank you for being so prompt with your customer service and replies around delivery. Also, for the presentation, care... See more
Company replied
Company details
Written by the company
At Batenburgs.co.nz, we're dedicated to creating memorable moments through our exquisite gift boxes and baskets. Explore our curated selection of luxury hampers filled with gourmet treats, fine wines, chocolates, and more. We take pride in delivering happiness and delight to your loved ones on every occasion.
Contact info
245 Hinemoa Street, Birkenhead, Auckland, 0626, Auckland, New Zealand
- +64 9 522 2313
- sales@batenburgs.co.nz
- batenburgs.co.nz
4.7
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy way to order a special surprise.
Easy way to order a special surprise.
Great service 😊
September 10, 2025
Great experience
Easy to use website, good variety of products, family run business gives it a personal touch which I was happy to support and the receiver of the hamper also enjoyed.
September 3, 2025
It was a gift for an old friend
It was a gift for an old friend. She was delighted! Happy me!
August 3, 2025
Reply from Batenburgs
So glad she liked it . Here's to good friends like yours and to you too.
A wide range of possible gifts and…
A wide range of possible gifts and price ranges. The small token gift sent to my daughter-in-law was ideal and she really liked receiving it. well wrapped, gorgeous bow and contents just right for a small birthday treat
July 14, 2025
I was making my purchase from overseas
I was making my purchase from overseas. A lovely young person helped me over the phone and sorted everything for me.
The recipients were most appreciative if the contents.
May 20, 2025
Perfectly presented
Perfectly presented, my order was processed quickly and would have arrived in time if not for the courier delay which was out of Batenburgs control. The gift was much appreciated by my friend
May 25, 2025
I never know what to get mum for…
I never know what to get mum for Mother's Day, because her birthday is shortly before, and she doesn't like receiving "stuff". A gift package was the perfect way to send her some nice treats that I know she loves, without loading my parents' house down with more permanent objects.
May 6, 2025
Great service & choice
April 20, 2025
Great service from Order to Delivery
Great service from Order to Delivery - My daughter was delighted.
Thank you for your support in placing my order.
April 15, 2025
A perfect way to celebrate a special Easter moment
A perfect way to celebrate a special moment with a beautifully presented package of the most perfect chocolates that are just amazing!
April 14, 2025
Very Poor service
I asked so many times to send the picture of the gifts send, but no one bothered to do so.
How do I know what I ordered was the gift that was delivered. - Order no- 26934
Very Poor service. ☹
April 10, 2025
Well Done Batenburgs
They were excellent to deal with and everything was as described on their website, the recipient of a gift box was delighted.
April 13, 2025
Gift was perfect however took longer…
Gift was perfect however took longer than expected to arrive.
March 11, 2025
Thank you Batenburgs
Thank you Batenburgs! Always amazing service, fast delivery and wonderful quality gifts. Highly recommend 😃
February 25, 2025
I have had a good experience …
I have had a good experience with getting this hamper out to my parents. But they said there was one thing they different like that much but couldn't tell me which one it was.
February 23, 2025
Reply from Batenburgs
Thank you for your review and we are happy they liked the hamper overall, however shame there was on item they didn't like.
Nice Whiskies, slow shipping and delivery
A couple of very nice Whiskies, keen pricing, but unfortunately shipping in-stock items took a couple of days and then took a further 3 days with the delivery partner...as a result the bottles missed the event purchased for.
February 11, 2025
Reply from Batenburgs
We are sorry that it took so long to get your whisky delivered, I have sent you a 25% discount on your next purchase to try to make up for it.
Very good company to do business with
Very good company to do business with. Excellent range of products for all occasions.
Living in the UK easy to order for those special events for our loved ones in NZ
February 4, 2025
Reply from Batenburgs
Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you had a positive experience with our company and found our range of products excellent for all occasions.
We're especially pleased that our service has made it easy for you to send gifts to your loved ones in New Zealand all the way from the UK.
Reply from Batenburgs
Thank you so much for your wonderful review! We truly appreciate customers like you who take the time to share their positive experience. Our goal is always to provide high-quality gift baskets with a seamless ordering process, and we're delighted we met your expectations.
We look forward to serving you again in the future and hope you'll continue to enjoy our products.
Wonderful service.
Wonderful service.
I had placed the order at around 11am that morning and by the afternoon the courier had picked it up an delivered the next day. The receiver got a wonderful surprise of a beautiful gift box.
I needed help with something a little extra and found the team showed empathy and a solution to what I needed. Thank you.
January 14, 2025
Reply from Batenburgs
Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience with our service. It’s fantastic to know that your order was delivered so quickly and that the recipient loved the gift box!
We pride ourselves on providing exceptional customer service, and we're glad our team could assist you with your special request. Your satisfaction is our top priority, and we always aim to go above and beyond for our customers.
Thank you once again for choosing us, and we look forward to helping you create more memorable moments in the future!
Prompt and in time good communication
January 14, 2025
Reply from Batenburgs
Thank you for your review! I’m glad we met your expectations with prompt service and clear communication. We truly appreciate your support and look forward to assisting you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.