Everything worked like clockwork, delivery exactly as promised, I added a few extra boxes late was no problem. The recipients were all very praiseworthy as to what was in the boxes, I had to admit I... See more
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Beautifully packaged gift box. Decent amount of items enclosed for the (sale) price. I'd chosen the Epic Hamper and unfortunately there was only one or two Epic beers in it-not sure why that was? It... See more
Company replied
Wanted to send something special to our relatives in NZ from uk. From ordering amazing hampers to delivery we had easy top class services. Most importantly our family absolutely loved their gifts. Tha... See more
Ordered Corporate Hampers for clients - already received and they LOVED them! Thank you for being so prompt with your customer service and replies around delivery. Also, for the presentation, care... See more
Company replied
Company details
Written by the company
At Batenburgs.co.nz, we're dedicated to creating memorable moments through our exquisite gift boxes and baskets. Explore our curated selection of luxury hampers filled with gourmet treats, fine wines, chocolates, and more. We take pride in delivering happiness and delight to your loved ones on every occasion.
Contact info
245 Hinemoa Street, Birkenhead, Auckland, 0626, Auckland, New Zealand
- +64 9 522 2313
- sales@batenburgs.co.nz
- batenburgs.co.nz
4.7
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Batenburgs
Veni, vidi, vici
Fast delivery
Great chocolates, speedy delivery. However, I am NOT best pleased to be compelled to WRITE a review just to give a 5 star review, so have knocked off a star.
December 2, 2024
Reply from Batenburgs
Thank you for leaving a review and sorry you felt compelled, we appreciate your view and feedback.
The original gift I ordered was…replaced with a different gift.
The original gift I ordered was delivered to Auckland hospital but never made it to the recipient. When I called the company was happy to replace it which I appreciated. The replacement gift was delivered but was not the gift I had ordered. I had ordered primarily chocolates but the replacement gift had honey crackers and olive oil. So while I appreciate the replacement my satisfaction is less than it would have been had the correct gift been delivered as a replacement.
December 1, 2024
Reply from Batenburgs
I am sorry we didn't meet your expecatations but I am afraid the deliveries to hospital are hard and unfortunately someone decided to take the gift you tried to send which is mean spirited and tough on both of us.
Problem with order and shipment received
The hampers are Christmas gifts so not opened yet. There was a problem as I ordered two identical products but only one was sent. When I contacted Batenburgs by email the response was quick with the missing item supplied.
December 1, 2024
Reply from Batenburgs
HI Keith thanks for your feedback and we are sorry that we messed up the original order but happy that we resolved as quickly as possible.
Great value, great service.
I had a specific dietary requirement for one of the boxes in my order, and it was easily accommodated. I was happy to receive my order much sooner than expected.
November 27, 2024
Reply from Batenburgs
We were happy to help you and thank you for your review. We are really pleased that me met your requirements, and look forward to helping you again.
Exceptional gift basket and service
Thanks team for the amazing gift basket it was well received and enjoyed by the recipient. Thanks again for going out of your way with our shipping request!
December 3, 2024
Reply from Batenburgs
Thank you Orlena for taking time to leave us a review and we are so happy that the gift was well received. That is what we want and we are happy that we met your expectations, thank you for your order.
Custom Hamper
Team thoroughly enjoyed the variety of products and was a welcome start to the festive season
December 2, 2024
Reply from Batenburgs
Thank you Ruth, we are happy that the team enjoyed the extravaganza and wish you and your team a merry christmas. Thank you for your order and we look forward to helping you again in the future.
Please ensure order sent is what was…
Please ensure order sent is what was originally ordered. Getting close to Xmas, if I hadn't received all my order I wouldn't have some gifts to add to my presents.
December 1, 2024
Reply from Batenburgs
Thank you for your review and we are sorry that we didn't get your order correct first time round.
We did however replace/resend your entire order again so hopefully you will agree that you are slightly ahead, but I am sorry if that is not sufficient for you.
Ordered Corporate Hampers for clients - MUCH LOVED!
Ordered Corporate Hampers for clients - already received and they LOVED them!
Thank you for being so prompt with your customer service and replies around delivery.
Also, for the presentation, care & effort you clearly put in. So grateful.
Obviously we have ordered before - and will use again in a heartbeat!
November 19, 2024
Reply from Batenburgs
Thank you Kalin for taking time to give us that feedback, and we are stoked that you are delighted with our service. We try really hard to ensure that we offer this to all our clients and happy that you satisfied with our work :)
Wonderful service - would use again
Sent a care package for a dear friend after a surgery. Easy ordering from the US and delivery was quick. Wonderful customer service and seamless process.
November 28, 2024
Reply from Batenburgs
Thank you for your review and we are happy that we could help you send a gift to your friend who was in hospital. We work hard to make the process as easy as possible, so happy to hear that it worked for you and your friend over here. We look forward to helping you again in the future.
Reply from Batenburgs
Thank you for leaving a review Amanda we appreciate the feedback and we are happy that we met your expectations. Thank you for your order.
Excellent prompt service
Excellent prompt service, which is a hallmark of Batenburgs. Parcel arrived in a timely manner and well secured, with no damage to the item and its packaging. Thank you again!
November 25, 2024
Reply from Batenburgs
We are really happy with your review thanks so much Kosta, we hope you enjoy your treat and have a great Christmas.
It was delivered and contained…
It was delivered and contained everything I ordered. Thank you 😊
November 18, 2024
Reply from Batenburgs
Thank you Angela for your review and we are delighted to have met your expectations and delivered everything we promised, thank you so much for your order.
Reply from Batenburgs
Thank you Peter for your excellent review and we are really happy that you are satisfied with our products and services as we work really hard on them :)
Was very helpful
Was very helpful as we had a very tight turnaround and made sure that we received it on time. Amazing to deal with
November 14, 2024
Reply from Batenburgs
Thank you so much for leaving your review and we are happy that we met your expectations and made the experience easy :)
A repeat client, I am satisfied with Batenburgs service and products
I have used Batenburgs repeatedly for several years. I have family in New Zealand and birthdays and Christmas I send flowers and or gifts. Their service and quality is excellent. I always request family to send me pics of the delivered items to ascertain whether I have received value for money ie that what is delivered matches the item ordered from the Batenburgs site. I am satisfied that it is commensurate with my expectaions and my wallet.
November 11, 2024
Reply from Batenburgs
Thank you Chris for taking the time to leave your feedback and we are really happy to hear that we are meeting your expectations for quality of product and value for money. Thank you for using our services and we look forward to serving you again in the future.
I wanted my parcel to arrive on the…
I wanted my parcel to arrive on the 12th and was unable to achieve this. That said my parcel got there the day before and Seijanna seemed happy with her gift so thank you anyway.
November 8, 2024
Reply from Batenburgs
Thanks for your feedback Robyn and really happy that Sijanna was happy with the gift.
As for the delivery date we do strive to deliver as close to your desired date as possible but always err on the side of caution especially at this time of year with the couriers getting so busy, and we prefer to be slightly early than late.
Fantastic customer service
Fantastic customer service , prompt response and efficient and helpful service with getting order sorted. End result was brilliant! A very satisfied recipient. Highly recommend
November 13, 2024
Unprompted review
Reply from Batenburgs
Thank you Justine for taking the time to review our services, we are really happy that we met your expectations and look forward to serving you again in the future.
Great Experience
Easy to order, quick shipping, and great order choices. We will definitely order again.
November 12, 2024
Reply from Batenburgs
Thank you for taking the time to review us and we are happy that we met your expectations. We work very hard to ensure that we do and look forward to hearing from you again.
Fast service great products
November 11, 2024
Reply from Batenburgs
Thank you Tracy for taking the time to leave your review, we appreciate it as we strive to deliver great service and amzing gift boxes, thank you for your order :)
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