Everything worked like clockwork, delivery exactly as promised, I added a few extra boxes late was no problem. The recipients were all very praiseworthy as to what was in the boxes, I had to admit I... See more
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Beautifully packaged gift box. Decent amount of items enclosed for the (sale) price. I'd chosen the Epic Hamper and unfortunately there was only one or two Epic beers in it-not sure why that was? It... See more
Company replied
Wanted to send something special to our relatives in NZ from uk. From ordering amazing hampers to delivery we had easy top class services. Most importantly our family absolutely loved their gifts. Tha... See more
Ordered Corporate Hampers for clients - already received and they LOVED them! Thank you for being so prompt with your customer service and replies around delivery. Also, for the presentation, care... See more
Company replied
Company details
Written by the company
At Batenburgs.co.nz, we're dedicated to creating memorable moments through our exquisite gift boxes and baskets. Explore our curated selection of luxury hampers filled with gourmet treats, fine wines, chocolates, and more. We take pride in delivering happiness and delight to your loved ones on every occasion.
Contact info
245 Hinemoa Street, Birkenhead, Auckland, 0626, Auckland, New Zealand
- +64 9 522 2313
- sales@batenburgs.co.nz
- batenburgs.co.nz
4.7
Excellent
194 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Long distance gift giving
My sister lives in New Zealand and I'm in the States. Batenburgs makes sending her something nice very easy. Lots of fabulous gift ideas or I can build something special from their wide variety of choices. Great quality and service.
September 8, 2024
Reply from Batenburgs
Thank you so much for your wonderful feedback! We're thrilled to hear that our service has made long-distance gift-giving easy and enjoyable for you. It's great to know that our selection of gift ideas and custom options have allowed you to send something special to your sister in New Zealand all the way from the States.
We truly appreciate your kind words about our quality and service. Your satisfaction is what drives us to continually improve and provide the best gifting experience possible. Thank you for choosing Batenburgs for your international gift-giving needs!
Reply from Batenburgs
Thank you for your lovely review! We're delighted to hear that you loved the gift and appreciated the packing. We take great care in ensuring our products are beautifully presented, and it’s wonderful to know that it made a positive impression. Your support means a lot to us, and we look forward to helping you with your gifting needs again soon!
My orders were received by our friends
My orders were received by our friends. The condition of the items and the gift box were great. I just hope they are responsive in their email support. I have not received a single response or confirmation that my message was received.
September 1, 2024
Reply from Batenburgs
Thank you for your order and for sharing your feedback with us! We’re thrilled to hear that your friends received their gifts in great condition and that you were pleased with the gift box.
We sincerely apologize for the slow response from our email support team. Your experience is important to us, and we are actively working to improve our communication. Please rest assured that we are here to assist you, and we appreciate your patience.
Thank you for choosing Batenburgs, and we hope to serve you better in the future!
Fast and efficient
Fast and efficient. But my delivery box had a whole in and the receiver was not sure if anything was taken out.
August 25, 2024
Reply from Batenburgs
Thank you for your feedback! We’re glad to hear that you found our service fast and efficient. However, we sincerely apologize for the issue with the delivery box. Your concerns are important to us, and we will investigate this matter to ensure it doesn't happen again.
Thank you for bringing this to our attention, and we appreciate your understanding. We look forward to serving you better in the future!
Exasperated
Hi,
Not sure why I'm being referred to as
"Hadlow"?
I placed an order for Devonport chocolates on 29th August, your cut off date for delivery for Fathers Day.
I've received notification the parcel was delivered to his Auckland central city address (ie Orakei) today.
This is ludicrous to take a week from Hinemoa Street to Paritai Drive (?).
This has happened earlier in June where it took the same blown out time.
Your organisation needs to urgently review the delivery company system. It's unacceptable and from my part very embarrassing.
I would like a full refund.
Thank you.
Lissa Kirkpatrick
August 28, 2024
Reply from Batenburgs
Dear Lissa,
We sincerely apologize for the delayed delivery of your Devonport chocolates order and for incorrectly addressing you as "Hadlow." We understand your frustration and embarrassment caused by this situation.
We acknowledge that the delivery time from Hinemoa Street to Paritai Drive was unacceptably long, especially given the importance of timely delivery for Father's Day. We appreciate you bringing this recurring issue to our attention.
Your feedback is invaluable, and we assure you that we are taking it very seriously. We will be urgently reviewing our delivery system and partner companies to prevent such delays in the future.
Regarding your request for a full refund, please contact our customer service team directly with your order details, and we will process it promptly.
Super quick and easy to order a…
Super quick and easy to order a Father’s Day gift recently! Would recommend :)
August 20, 2024
Reply from Batenburgs
Thank you so much for your kind words! We're thrilled to hear that you found ordering a Father's Day gift from us quick and easy. Our goal is to make gift-giving as convenient and enjoyable as possible, so it's wonderful to know we achieved that for you. We truly appreciate your recommendation and hope to serve you again for future gift-giving occasions!
Birthday gift
My son was very happy with the gift boxes. They arrived promptly, and tied with the red ribbon I requested. The chocolate box was filled with a good assortment. Thank you for your good service.
August 19, 2024
Reply from Batenburgs
Thank you for your wonderful review! We're delighted to hear that your son was happy with the gift boxes and that they arrived promptly. It's great to know that the red ribbon and chocolate assortment met your expectations. We strive to provide excellent service, and your kind words motivate us to keep doing our best. Thank you for choosing us, and we look forward to helping you with future gifts!
Great gift idea!
My dad was pleasantly surprised with his birthday hamper. It arrived early and was perfect!
August 18, 2024
Reply from Batenburgs
Thank you for your fantastic review! We’re thrilled to hear that your dad was pleasantly surprised with his birthday hamper and that it arrived early. It’s always our goal to create memorable gifting experiences, and we’re so glad we could make his day special. Thank you for choosing us, and we look forward to helping you with more great gift ideas in the future!
Brilliant communication
Brilliant communication. Efficient delivery. My friend was delighted with her gift of a baby gift box x
August 18, 2024
Reply from Batenburgs
Thank you for your wonderful review! We’re thrilled to hear that your friend was delighted with her baby gift box and that our communication and delivery met your expectations. We strive to provide excellent service and quality gifts, and it's great to know we succeeded in making the occasion special. Thank you for recommending us, and we look forward to serving you again!
Great service and lovely gift!
August 7, 2024
Reply from Batenburgs
Thank you Amanda for your feedback it is important to us, and we are so happy that our service and gift met your expectations.
verve cliqouit champagne
very helpful staff beautifully presented gift my wife just loved it
August 8, 2024
Reply from Batenburgs
Thank you Peter, we are delighted that your wife enjoyed the champagne gift you got her. We are happy that we were able to help you delight your wife!!
Reply from Batenburgs
Thank you for your feedback Patsy we are so happy that you are pleased with our service as we care deeply about providing the best service and gifts that we can.
Very pleased with the outcome
Very pleased with the outcome! Many thanks for the great service and product.
July 28, 2024
Good gift packs and very smooth…
Good gift packs and very smooth experience with quick delivery. Will use again.
July 21, 2024
Reliable team, good quality, worked like clockwork, will use them again.
Everything worked like clockwork, delivery exactly as promised, I added a few extra boxes late was no problem. The recipients were all very praiseworthy as to what was in the boxes, I had to admit I never saw one before dispatch or when ordering. Not even totally sure what was in them to be frank. But it was obviously good. Reliable team, good quality, will use them again
July 19, 2024
I was pleased with the choices offered…
I was pleased with the choices offered and the prompt delivery.
July 18, 2024
Beautifully presented a superb gift for…
Beautifully presented a superb gift for a stranger
June 25, 2024
Use Batenburgs several times , always good
Use Batenburgs several times to send gifts to my nephew in NZ he is always so pleased
July 8, 2024
Dishonest
Despite saying on the website that if they were unable to provide an item they would provide an item of same or higher value, they substituted a bottle of champagne for one half the price. I only found out about this because my friend happened to send me a picture of the gift. When I emailed them about it they said they had emailed me, which was a lie (having checked my junk mail). They then sent further small bottles of champagne to make up for it. Pretty dishonest and unlikely to use them again.
June 18, 2024
Reply from Batenburgs
Thank you for bringing this to our attention. We sincerely apologize for the substitution error and the miscommunication regarding your order. We take full responsibility for not meeting our stated policy and for the breakdown in communication. We understand how disappointing and frustrating this experience must have been, especially for a gift order.
We are reviewing our substitution and notification processes to prevent similar issues in the future. While we attempted to rectify the situation by sending additional champagne, we recognize this does not excuse the initial mistake. Your feedback is valuable in helping us improve our service.
We would like to make this right. Please contact our customer service team directly so we can discuss appropriate compensation for the inconvenience caused. We appreciate your honesty and hope to regain your trust.
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