This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... See more
Company replied
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See what reviewers are saying
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... See more
Company replied
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... See more
Company replied
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... See more
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Company details
Written by the company
BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!
Contact info
United Kingdom
- bathlab.co.uk
4.3
Excellent
141 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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We are thrilled with all of our…
We are thrilled with all of our products. Great quality and quick delivery. Greg was really helpful with all of our questions.
May 29, 2023
Reply from BathLab.co.uk
HI Alison,
Thanks for your feedback and kind words.
I'm really glad to hear you are happy with everything and hope the project is coming along well.
Kind regards,
Greg
Better than the original
Arrived quickly, it was exactly as it was described and retro fitted no problem if not better than the original.
June 4, 2023
Reply from BathLab.co.uk
Hi Clive,
Thank you for your review, glad to hear you are happy with your order.
All the best,
Greg
Reply from BathLab.co.uk
Hi James,
Sorry to hear you found the delivery slow. I can see that you order was delivered within the advertised delivery timeframe (bearing in mind the bank holiday). We do also offer express delivery options for when things are needed faster. Sadly we cannot quite compete with Amazon on all fronts (yet) - though I would like to think we make up for this in other ways as a small business that is happy to help customers as much as possible.
I hope the items ordered look great in your bathroom!
Kind regards,
Greg
Great after care support
Had a few small issues which were resolved swiftly. Overall, great product, great communication, very helpful
May 10, 2023
Reply from BathLab.co.uk
Hi,
Thank you for your review, I am glad we were able to resolve the issues for you.
Kind regards,
Greg
Reply from BathLab.co.uk
Hi Carol,
Thank you for review, I am glad to hear things went well for you.
Kind regards,
Greg
Very helpful
May 11, 2023
Reply from BathLab.co.uk
Hi Laura,
Thank you for your review, glad we could help!
Kind regards,
Greg
Reply from BathLab.co.uk
Hi Pauline,
Thank you for your review, I am glad to hear you are happy with your purchase!
Kind regards,
Greg, BathLab.co.uk
Great prices and excellent customer service
Prices were fair and they matched them too! Customer service was excellent. They were so helpful and knowledgeable and didn't mind all my many questions. Delivery was quick, payment easy and all items arrived were as expected. Highly recommended.
May 1, 2023
Reply from BathLab.co.uk
Hi,
Thanks for your kind review and I am glad to hear you are happy with everything! I hope the bathroom is coming along well.
Kind regards,
Greg, BathLab.co.uk
Delivered on time it's not been fitted…
Delivered on time it's not been fitted yet but on inspection it's just what I wanted
April 25, 2023
Reply from BathLab.co.uk
Hi,
Thank you for your review, I am glad to hear you are happy with your order.
Kind regards,
Greg
Parcel well delivered
Delivery time was short, well noted so I knew when they were delivering and parcel was well packed so it didn't get damaged.
April 21, 2023
Reply from BathLab.co.uk
Hi Theresa,
Thank you for your review, glad to hear you are happy with the delivery.
Kind regards,
Greg, BathLab.co.uk
Easy to navigate website prompt arrival…
Easy to navigate website prompt arrival once ordered. Sturdy product looks great
April 17, 2023
Reply from BathLab.co.uk
Hi Susan,
Thank you for your review and I am glad to hear you are happy with your purchase!
Kind regards,
Greg, BathLab.co.uk
Good value products and good…
Good value products and good communication for arranging the delivery date. Items delivered on time and all in good order.
March 24, 2023
Reply from BathLab.co.uk
Hi Tom,
Thank you for your review and feedback, glad to hear everything is in order!
Kind regards,
Greg - BathLab.co.uk
Well made ,prompt delivery fits well…
Well made ,prompt delivery fits well over radiator towel rail.purchased so hubby wasn't the only one who had a warm towel😂😂
March 22, 2023
Reply from BathLab.co.uk
Thank you for your review, glad to hear you have taken back some valuable towel rail space!
Best wishes,
Greg - BathLab.co.uk
Reply from BathLab.co.uk
Hi Stephen,
Thank you for your review, glad to hear it arrived promptly.
Kind regards,
Greg - BathLab.co.uk
Shower waste
Although initially my order arrived damaged this was quickly sorted out and a new replacement sent which arrived intact , thanks for your service.
February 9, 2023
Reply from BathLab.co.uk
Thank you for your review and I am glad we were able to resolve this quickly for you.
Kind regards,
Greg - BathLab.co.uk
Reply from BathLab.co.uk
Thanks for your feedback, happy to hear the order arrived promptly.
Kind regards,
Greg - BathLab.co.uk
Excellent
Good product, great communication, excellent price.
Wouldn’t hesitate to use or recommend.
January 17, 2023
Reply from BathLab.co.uk
Thanks for your kind words, great to hear you were happy with the order.
Kind regards,
Greg - BathLab.co.uk
Amazing customer Service
My item didn’t arrive on time and Customer service were so quick and amazing! They responded within 10 minutes and got my query sorted asap. Greg helped me and he was so prompt and apologetic
December 16, 2022
Excellent customer service
As property is a rental I didn't want to spend a lot on new bathroom but still wanted to give tenants something stylish and decent quality. Bathlab ticked all the boxes but in addition the customer service was excellent. I had a few questions before ordering and these were all answered quickly by email from Greg. Basin was unavoidably damaged during transit and one small item was missing from order. All resolved speedily with no quibbles. Delighted with quality, value for money and outstanding customer service. So are my tenants!
December 6, 2022
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