This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... See more
Company replied
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See what reviewers are saying
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... See more
Company replied
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... See more
Company replied
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... See more
Company replied
Company details
Written by the company
BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!
Contact info
United Kingdom
- bathlab.co.uk
4.3
Excellent
141 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good customer service team
The customer service team were very good at keeping me updated on the product and happy with the product itself.
November 22, 2022
Excellent customer service team who…
Excellent customer service team who dealt promptly with an inept delivery service and the order was resolved quickly.
November 21, 2022
Excellent customer service- cannot…
Excellent customer service- cannot fault. Products also good value for money (and beautiful!)
November 12, 2022
Reply from BathLab.co.uk
Hi Cece,
Thank you for your feedback and kind words. I am glad to hear you are happy with everything.
Kind regards,
Greg
Good item.Good Price.Delivery Very Slow.
Good item. Good price. Delivery very slow. Item was small and could have been posted 1st Class Royal Mail Letter cheaper and faster than the Hermes method used. Royal Mail had a strike and would still have been faster and cheaper. 7 days from order to delivery.
October 18, 2022
Reply from BathLab.co.uk
Hi William,
Thank you for your feedback. I am glad that you were happy with the item purchased. Sorry that you were disappointed with the delivery time, though it was inline with the timeframe advertised and selected at checkout. We do offer express delivery options for items when they are needed sooner, but I appreciate it can be frustrating waiting for something to arrive. I hope the item ordered looks good in your bathroom.
Kind regards,
Greg
BathLab.co.uk
Probably the most professional and…
Probably the most professional and efficient company I have dealt with in recent times.
Greg went above and beyond!
Most grateful 😁
October 17, 2022
Top rate service
Excellent product at a good price.. I would also like to add customer service and communication was fantastic. This company really cares about it's clients. Wouldn't hesitate to recommend
October 9, 2022
Bath screen
The DX delivery service was exceptional. The delivery was made early morning and to my door.
The item itself looks great, exceptional value for money, just awaiting my Plumber to come to fit it!
October 3, 2022
Great service and products
Great service and products, very prompt delivery, defo use again.
Many thanks
September 23, 2022
Absolutely tip top company!
Used Bathlab for the first time and I couldn’t be happier!
Their prices are extremely competitive, their products they offer are top quality and their customer service is fantastic!
Greg from their customer service department and their sales manager really helped us out in a pinch.
Now our bathroom has come together perfectly!
September 8, 2022
Unprompted review
Good quality, decent price
Part seems to be of good quality and was reasonably priced compared to others I'd found elsewhere on the internet. Would definitely purchase from here again.
September 2, 2022
Wrong product sent out
Wrong product sent out. Should have been brass, black ones eventually turned up.
Still waiting for the correct ones to arrive.
I am a professional bathroom installer and these are for a customer. The job should of been completed and paid for.
It leads to unnecessary time and expense wasted on a further visit to install them.
August 14, 2022
Reply from BathLab.co.uk
Hi Mark,
Sorry that you received the wrong colour items. The correct ones have been dispatched and will be with you in the next day or so. My apologies again for any inconvenience.
Kind regards,
Greg
Great product and quick dispatch.
August 4, 2022
manual shower valve to…
Have bought a manual shower valve to replace thermostatic one i had, easy to install, just need to buy additional male adapters 15mm x1/2 to connect water hoses. Customer service was supportive
August 2, 2022
Product as described and good price
Product as described and good price. Ordered Wednesday, delivered the following Monday, not super-fast but acceptable.
July 25, 2022
Very helpful and quick
July 22, 2022
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