Bath Panel Store Limited Reviews 

Bath panels arrived and all the coating around the edges is not sealed down properly. I emailed them straight away, as instructed, with photos. I emailed again having received no reply. It's been nearly four weeks so today I tried the online Live Chat (a bot that can't do anything except repeat the same contact options), phoning ('there is no-one here to take your call. Please email') and the online contact form ('sorry this link is broken').

Ordered bath panel, not arrived, no option to call and they don't reply to emails. Requested a refund, uncertain whether will actually get money back. I would not use this company again.
Amended 31st Oct - Bath panel has now arrived. Well packaged. Communication with this company is poor - please be mindful when ordering.

I ordered a custom bath panel and back panel. They cut the back panel wrong. I emailed got a reply from Brendan. Saying he would sort it that was four weeks ago and nothing since. Although I’ve emailed multiple times. Such a shame as the delivery and packaging was great. And the product is good but cut wrong. Order at your own risk

Unfortunately the bath panel I ordered didn't fit. Brendan sorted out my refund for me.

First bath panel arrived damaged. Second one delivered, also damaged. Asked for refund rather than risk this happening again. Have tried live chat, email and phone. Not a single human response, just go round and round in circles.

Email received to notify a £200 product is out of stock. Requested refund. Nothing. Repeat email sent. Nothing. No phone number. Don't use this company. I am still awaiting a refund. Need to do my research on trust pilot next time! Sort it out please!! Shambles.

I’m extremely disappointed with my experience with The Bath Panel Company. They were very engaging and responsive before I made my purchase, but unfortunately that changed completely once I received the wrong item.

I ordered a tongue and groove bath panel, but was sent a plain, flat panel instead. They never answer the phone so I contacted the company by email to resolve the issue, but so far have received no response.

Under the Consumer Rights Act 2015, goods must be as described, and the item I received clearly does not match what I ordered.

I would like this resolved promptly with either a replacement or refund. If I continue to receive no response, I will have no option but to consider taking further action to enforce my consumer rights.

Very frustrating, particularly given how responsive they were before taking my money.

I'm still waiting for BPS ltd sales dept to get back to me. Surely they must have dedicated sales staff to reply to emails and the chat bot would seem to imply that you can speak to a member of staff, but this never happens. Please could someone from BPS ltd make contact with me via my email or mobile?

Absolutely atrocious company!
Appalling quality item - bowed, peeled & clearly unfit for purpose - photo evidence provided!
Help desk assigned agent Brendan's communication very poor - now not responding at all to my email re ongoing & unresolved issue of purchase made 7 weeks ago!
Unable to continue with bathroom refit as bath panel needs to be fitted before pipe boxing & tiling!

I wish I had read the reviews before dealing with this lot. I ordered a P-shaped bath panel and I expected to get that, along with some screws and brackets that would form the "kit". What I got was a load of loose MDF and at £389 I expected better. Enclosed was also a set of unintelligible instructions and the contact details for a fitter in the Southeast...I live in the Peak District! I have tried phoning several times a day since the pile of MDF arrived but it just goes to an automated message. I've also emailed several times with no response at all as I want to return it and get a refund. Their website says "We love to chat" but I'm guessing they are too busy chatting to each other to answer the phone or emails! The online chat is just useless AI that sends you round in circles. I have now instructed my bank to carry out an investigation and my next step is trading standards.
Avoid this lot and save your money and time, as well as a lot of hassle.

Update: someone called Brendan eventually responded to my emails providing an address to return the item. Despite it arriving by tracked courier, and being signed for, I did not receive any communication or refund. After several weeks where even my bank couldn't get an answer from them, I was awarded a full refund from my bank.

Pleased I didn’t read reviews before ordering! I ordered my modern panels for my corner bath that had a broken plastic panel that I couldn’t find a replacement until I found this sight. They delivered as planned the very heavy box. My builder was a little skeptic about them but he done as requested and even he was impressed. So I thank bath panel store for my beautiful replacement. Glad it went well.

Great experience
Before buying I checked Trustpilot and almost didn't go ahead with the job. But I couldn't find another supplier for what I needed, so decided to risk. It went very well. I bought the panel and the instalation. It wasn't cheap, but it was worth it. I recomend the company.

i ordered a sheet of marine ply on the 23 of march 2026, emailed several times and still not recieved a reply.
i have tried to cancel my order as it has taken too long to get here.
no contact by phone or email.
very bad service

I have received part of my order however unable to contact anyone at this company to get update on the remaining items.

Wish I'd read previous reviews.!!!

I will give update if things get resolved.

***** 15/04/2026 Refund requested *****
If this goes unanswered which I expect it will I will need to go through the bank charge back route as the balance owed is under £100 pounds so I cannot use section 75
****** 17/042026 *********
Refund received with thanks.
Experience upgraded from 1 to 3 stars as the offset corner bath panel kit that I did receive on time, does appear to be of good quality. The company lets itself down due to the lack of response to phone calls and emails which is a real shame as I do believe that if they were more responsive to customers It could be a good business.

This is now the 5th day in a row I have tried to call their telephone contact number (provided by their chatbot), and every time it goes straight to an automatic voice message advising all operators are busy and instructs you to use the chatbot or send an email. NO WAY am I placing an order based on this, the negative reviews, the fact they ONLY seem to use AI and always wary of sites that continually have a sale on with a ticking clock…don’t wait, buy NOW (and then just resets after a few days).

Damn shame as was very interested to purchase their products.

Complete nightmare of a company, I wished I had never placed an order.

AVOID -as there is no customer service and once order updates and timescales for delivery are NON EXISTANT.

I sorry that I never looked at other reviews before placing my order.
As mentioned by other customers you can never get to speak to a person in this company, as lines are always busy.
When you place a order, you do receive a standard order acknowledgement email.
On the email it lists delivery date and that you will receive an email when the order is collected by their courier.
Despite emailing the sales @ email address and also via the enquiry option on their web-site; - no email or response back.
I have not dealt with such a company that has no customer service, disregard / non-communication on orders placed.
I will be raising a case with their local Trading Standards Office.

Avoid - like the "Plague" !

After 5 years. YES 5 YEARS!! I've just received an answer to my review. You can't make it up can you. Absolutely useless company.

they have 250 pounds of my cash and i cant get hold of them ! Unless get product of refund soon will inform police and trading standards

I have an issue with a 760mm quadrant shower enclosure I purchased in which the doors don't provide a seal when shut due to the glass on the doors not being straight. When the doors are brought together there is a gap at the top and the bottom of where the doors meet. I have emailed the company on two occasions with photos to try resolve the issue and have also tried calling them with no response whatsoever. I would be very grateful if you could get back to me. Invoice/order no. 1045/061025/48 Many thanks.

Part of my order was not delivered, have reached out at both available email addresses multiple times, first about completing the order and then about a refund for the part never supplied, and there is no response from them even though it has been over a month since I contacted them the first time.