Bath panels arrived and all the coating around the edges is not sealed down properly. I emailed them straight away, as instructed, with photos. I emailed again having received no reply. It's been near... See more
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Ordered bath panel, not arrived, no option to call and they don't reply to emails. Requested a refund, uncertain whether will actually get money back. I would not use this company again. Amended 31s... See more
Ordered bath panel online and tried to contact company by telephone and email when after 2 weeks nothing had arrived, with no response. It was only after I stated that I would be attending directors... See more
We ordered panels for a curved bath that we had to cut to size due to uneven floor/bath rim measurements. Product delivered in given time frame and in good condition. Job is now complete and happy... See more
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Company details
Written by the company
We offer the best selection of quality bath panels and accessories in the world. Our Aqua cloak bath panels are manufactured by us in our own UK factory using the highest quality moisture resistant MDF with the finest high gloss, super matt or wood grain finishes and are available in standard and made to measure sizes, in a variety of thicknesses for straight, corner, offset and P or L shaped shower baths, we can supply colour swatches for you to review in your own home to ensure you get exactly the right finish. As well as selling direct to the general public we are also trusted suppliers to the UK's top Hotel Chains, Construction Groups, Bathroom Showrooms, Plumbers Merchants etc. Trusted by the trade
Contact info
Unit 1 Manor Farm, ME7 2XH, Gillingham, United Kingdom
- sales@bathpanelstore.co.uk
- bathpanelstore.co.uk
2.0
Poor
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 47% of negative reviews
Typically replies within 1 week
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Unable to contact at all in any way so…
Unable to contact at all in any way so I have given up thank God I wasn't unlucky enough to be a customer!
November 7, 2025
Unprompted review
Reply from Bath Panel Store Limited
Thank you for sharing your feedback, and I’m really sorry to hear you had difficulty reaching us. That’s not the experience we want anyone to have, whether they’re a customer yet or not.
We’re a UK‑based business and we certainly don’t want anyone feeling they can’t get in touch. We’ve recently been reviewing and updating our communication systems, and it’s clear from your comment that we still have work to do.
If you ever do need anything from us, you can reach the team directly at sales@bathpanelstore.co.uk, and we’ll make sure your message is picked up.
Thank you again for highlighting this — it helps us improve.
Ordered Front and End panel
Ordered Front and End panel. Front panel floor sealing strip was damaged. Both front and end panels had slight warping/cupping. Followed Aquacloack guidelines and lay flat on floor and acclimatised to room. 6 days later still have slight warp. Both panels look nice and modern. However, I have emailed the sales team on 4 occassions and submitted an online form informing them of the damaged sealing strip and my concerns over the warping/cupping on both panels. Have had no response whats so ever and these panels were not cheap either. - not sure the description on their website meets my expectations - "luxury British made panels manufactured from quality materials with great workmanship offering great value for money!" I would not recommend these panels or using Bath Panel Store due to the lack of customer services.
October 29, 2025
Unprompted review
Reply from Bath Panel Store Limited
Our Bath Panels are made from moisture resistant MDF and like all MDF panes they can bow in certain environments and conditions, we always recommend that the panels are acclimatized and then fixed back firmly to a frame or battening, this ensures the panels are secure and remain straight when fitted. I Hope that helps, if you need any further info please contact us on sales@bathpanelstore.co.uk
Avoid like the plague
Avoid like the plague
I had purchased a large item to the cost £449, it wasn't going to arrive within the sites estimations, I had an additional 2 day window, I was informed it wasn't going to be delivered in that time frame so I requested a refund to which I've received no response, the item did arrive so I refused to take delivery as I had already bought and installed an alternative.
Now like many of the other reviews, I am being ghosted in a loop of failed web chat, no phone number and ignoring emails even though they are opening them
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January 25, 2026
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share this, and I’m genuinely sorry for the experience you’ve had. A delayed delivery followed by unanswered messages is understandably frustrating, and it’s clear we haven’t met the standard of communication you should expect from us.
Your refund request should have been acknowledged promptly, and the fact that you felt you had no option but to refuse delivery shows how much we need to improve our response times. We’ve been reviewing our customer‑service systems recently, and feedback like yours highlights where those improvements still need to happen.
I also want to reassure you that we are a UK‑based business operating several specialist stores, and we take every customer issue seriously. You’re not being ignored — your messages simply haven’t been picked up as they should have been, and that’s on us.
If you can email us directly at sales@bathpanelstore.co.uk with your order details, we’ll prioritise your refund and make sure this is resolved properly.
Thank you again for raising this. Your feedback helps us put things right.
No one ever picks up the phone
No one ever picks up the phone. I have been trying to telephone you as my fitter is here trying to fit the bath panel. It is extremely warped and it has been in the same building acclimatising before fitting. I have emailed you, I need a call back or I will be writing further reviews on social media.
September 18, 2025
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share this, and I’m really sorry for the difficulty you’ve had reaching us — especially when your fitter is already on site. You shouldn’t be dealing with a warped panel, and I completely understand how frustrating this must be.
It’s clear that our phone and email response times haven’t met the standard you should expect, and we’re actively working to improve this. I’d like to get this resolved for you as a priority.
Please email us directly at sales@bathpanelstore.co.uk with your order details and the photos you mentioned, and we’ll make sure this is picked up urgently so we can arrange a replacement or the appropriate next step.
Thank you again for bringing this to our attention — we’ll get this sorted for you.
Bath Panel Purchase
I'm very pleased with the two piece bath panel supplied by this company. It is exactly what I wanted to complete the bath installation in a refurbished bathroom. Some of the negative reviews were of-putting but I'm pleased I went ahead with my purchase. The panel was manufactured to order and the company kept me informed on the progress of my purchase and delivery was spot on the day requested. Received well packaged to avoid damage. Good experience all round.
June 27, 2025
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for taking the time to share your experience — it really means a lot. We’re delighted to hear that your made‑to‑order bath panel was exactly what you needed for your refurbishment, and that the delivery and packaging met your expectations.
We know that some of the negative reviews can be off‑putting, so we truly appreciate you giving us the opportunity to show what we aim to deliver every time: clear communication, careful manufacturing, and reliable delivery.
If you ever need anything else in the future, we’re always here to help. Enjoy the finished bathroom!
AVOID THIS COMPANY
AVOID THIS COMPANY. They took our money in good faith. Gave us a delivery date, then said no we cannot deliver it and gave us no option to find another courier, just said they will refund the money. Wasted our valuable time. We have people coming to stay and the bathroom looks a mess. Now we won't get one in time. My Husband is fuming. Shoddy service. Let's see if they give us our money back...
May 27, 2025
Unprompted review
Reply from Bath Panel Store Limited
Thank you for sharing your feedback, and I’m genuinely sorry for the inconvenience this caused — especially with guests due to arrive. We completely understand how frustrating it is when plans depend on a delivery date and things don’t go as expected.
In this case, we weren’t able to meet the courier schedule for your location, and rather than keep you waiting any longer, we issued a full refund straight away. I appreciate that this still disrupted your plans, and I’m sorry for the time you feel was wasted.
We’re reviewing our delivery processes to prevent situations like this in the future, and your comments help us improve. If there’s anything further you’d like us to check or clarify, you’re welcome to contact us at sales@bathpanelstore.co.uk.
Thank you again for your feedback.
Great product, badly run company
I ordered 2 bath panels and a toilet seat at a cost of £450 ish, I got an email saying delivery would be 1 week and the bath panels were delivered on time and were fabulous, my builder said the best he had ever seen, so well made and fitted perfectly. However my toilet seat never turned up, thankfully I paid with PayPal and asked for a refund after 3 weeks of waiting and no replies to emails. I would avoid ordering a loo seat.
February 20, 2025
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share such a detailed review. We’re really pleased to hear how happy you were with the bath panels — it’s great to know they arrived on time and that your builder rated the quality so highly.
That said, I’m genuinely sorry about the issue with the toilet seat and the lack of communication around it. That’s not the level of service we aim to provide, and I completely understand your frustration after waiting three weeks with no update. Your refund request being handled through PayPal shouldn’t have been necessary, and we’re reviewing our processes to make sure situations like this don’t happen again.
We really appreciate your feedback — both the positive and the critical — as it helps us improve and deliver a more consistent experience across all products.
If you ever need anything in the future, you’re welcome to reach us directly at sales@bathpanelstore.co.uk.
Seems like a scam business
I've been trying to contact this company for 2 months. I sent an enquiry in Feb and was surprised they didn't want to make a few hundred pounds.
I chased on Monday and waited but heard nothing.
I then tried using their webchat this morning which puts you in a circle telling you to email them?
So I tried calling but the automated line doesn't ever connect to anyone and says to use the webchat - which says to use the email - which doesn't get picked up.
I'm glad I've just seen all the reviews here so I know to give up as the company is obviously a scam.
March 7, 2025
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry for the difficulty you’ve had reaching us. This absolutely isn’t the level of service we aim to provide, and I understand how frustrating it must feel when you’re trying to place an order and can’t get through.
We’re a UK‑based business manufacturing and supplying made‑to‑measure bath panels, and we certainly aren’t a scam. It’s clear from your comments that our communication systems haven’t worked as they should for you, and that’s something we’re actively addressing. Our phone and chat systems have recently been updated, and we’re working to ensure enquiries are picked up promptly and routed to the right team.
If you’re still open to it, I’d really like to look into your enquiry personally and get this resolved. You can reach us directly at sales@bathpanelstore.co.uk, and I’ll make sure you receive a proper response.
Thank you again for highlighting this — feedback like yours helps us improve.
Really impressed
Really impressed. Ordered new bath panels, plinth and fitting kit on 20 February. Delivered today to NI on 6th March. Perfectly packaged. Really good quality. Exactly what I ordered. I had seen all the poor reviews so panicked a bit, but I'm delighted with the panels, packaging and delivery.
March 6, 2025
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for sharing your experience — we’re delighted to hear that everything arrived safely in Northern Ireland and that the panels, plinth and fitting kit were exactly what you were hoping for. It’s great to know the quality and packaging met your expectations.
We understand that some of the negative reviews can be worrying, so we really appreciate you giving us the chance to show what we aim to deliver every time: well‑made products, careful packaging and reliable delivery.
If you ever need anything else in the future, we’re always here to help. Enjoy the finished bathroom!
Appalling customer support
Impossible to contact anyone to speak to. Phone goes to automated answer machine.Tried e-mail and chatbox and still no response! Would choose a company you could get a response from. I decided to go elsewhere.
January 1, 2025
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear about the difficulty you had reaching us. No one should feel unable to get a response, and I completely understand why you chose to go elsewhere.
It’s clear from your comments that our phone, email and chat systems didn’t work as they should, and we’re actively reviewing these channels to ensure enquiries are picked up promptly. We never want anyone to feel ignored, and your experience shows we have improvements to make.
If you ever decide to give us another try, you can reach the team directly at sales@bathpanelstore.co.uk, and we’ll make sure your message is handled properly.
Thank you again for highlighting this — your feedback helps us improve.
Very happy
After seeing some reviews below after I bought my bath panel I was nervous but Bath Panel Store delivered exactly what I ordered very quickly. I'm very happy and would definitely use them again. Thanks
January 11, 2025
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for sharing your experience — we’re really pleased to hear how happy you are with your bath panel. It’s great to know everything arrived quickly and exactly as expected.
We understand that some of the reviews can feel worrying, so we truly appreciate you giving us the chance to show the level of quality and service we aim to deliver every time. Hearing that you’d use us again means a lot.
Thanks again for your order and your kind feedback. Enjoy the finished bathroom
I have received a damaged and defective…
I have received a damaged and defective bespoke bath panel for which i have reported and submitted supporting photographs. Now not receiving any response from the business.
December 12, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share this, and I’m really sorry to hear that your bespoke bath panel arrived damaged. That’s not the standard we aim to deliver, and I completely understand your frustration — especially after sending photos and not receiving a response.
Your message should have been picked up promptly, and it’s clear we’ve fallen short here. I’d like to get this resolved for you as a priority.
Please email us directly at sales@bathpanelstore.co.uk with your order details so we can review the photographs and arrange the appropriate replacement or solution as quickly as possible.
Thank you again for bringing this to our attention — we’ll make sure this is put right.
P-Shaped Bath Panel Installation - Good Quality
I'd had a cracked P-shaped bath panel for several years and put up with it but eventually I got fed up with the unsightly appearance. As I'd bought the bath (and the rest of the bathroom furniture) from MFI - out-of-business since 2008 - a direct replacement was impossible. Bath Panel Store was the only vendor that had what I needed: a custom-fit replacement. The reviews I'd read were variable but I went ahead and ordered it, along with installation. I have to say it was actually a very good experience. Communication was good, the installer was excellent and very helpful, completing the job in around 3 hours. I'm very happy with the result and I finally have a bath that looks good again. In many ways, it looks better than the original panel which was pretty flimsy.
November 15, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for taking the time to share such a detailed review. We’re delighted to hear that your custom‑fit P‑shaped bath panel and installation went smoothly, especially after the difficulty of finding a replacement for an older MFI setup.
It’s great to know that the communication, service and installation all met your expectations — and even better to hear that the finished result looks stronger and better than the original. That’s exactly what we aim for with our made‑to‑measure panels.
We really appreciate you giving us the chance despite the mixed reviews you’d seen. Feedback like yours helps reassure others and means a lot to the whole team.
If you ever need anything else in the future, we’re always here to help. Enjoy the refreshed bathroom!
Bought a panel and it arrived within 7…
Bought a panel and it arrived within 7 days. Very pleased with the process and product!
October 1, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to leave a review — we’re really pleased to hear your panel arrived within 7 days and that you’re happy with both the product and the ordering process. We appreciate your feedback and are glad everything went smoothly for you. Enjoy the finished result
Absolutely delighted
Absolutely bloody delighted with our new bath panel. We had a leak, under the bath, and fixing it meant trashing the old one to get at it. We hadn't appreciated that although the bath is a standard size, the wall juts in a bit around it, and the waste pipe from the sink runs along the wall under the bath, so the first standard bath panel we bought from PlumbWorld was no good (and returning it to Evesham was a nightmare in itself, but that's another story) so I was looking for a bespoke bath panel service. We found Bath Panel Store, and ordered everything online, which, while slightly finicky (you do need to provide decent accurate details obviously, and that requires a bit of effort), we made the order. Within 10 days the panel turned up, well packaged and protected. Typically, husband spent another month avoiding the job, until today when I refused to go out and do anything until the job was done. It took less than 10 minutes, fitted perfectly, and it looks fantastic! Couldn't be happier. Thank you. ☺️
October 5, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for such a brilliant and detailed review — it genuinely made our day. We’re delighted to hear that your bespoke panel solved the awkward layout issues and that it fitted perfectly once your husband finally got round to installing it!
Custom measurements can feel a bit fiddly, so we really appreciate the effort you put into getting everything accurate. It’s great to know the panel arrived well‑packaged, on time, and that the final result looks even better than expected.
Thank you again for choosing us and for sharing your experience in such a lovely way. Enjoy the refreshed bathroom — it sounds like it was well worth the wait!
Another dissatisfied customer
Same experience as others who didn't check reviews before ordering. Ordered toilet seat online one weekend and got an immediate automatic standard email saying delivery would be Friday. Friday came and went. Spent the next week trying to find a new delivery date - no emails answered, phone never answered, web chat not connected to anyone. Towards the end of the week I opened a case on PayPal - I got an immediate email (not via PayPal) from Brendan saying there were manufacturing difficulties (strange they wouldn't have such a standard item in stock) and it would be ready Monday. Monday came and went with no updates on delivery date - my email asking for new delivery date not answered. Towards the end of that week I elevated it in PayPay - got an immediate email (not via PayPal) from Brendan saying "Don't you want it any more ?" I then waited out the time as PayPal's request to them for an explanation was also unanswered as far as I could see and then a month after I'd ordered PayPay refunded me.
There are reviews like this going back almost 10 years. They have no dedicated customer service at all and only ever responded to me when prompted by PayPal. So, if your order goes wrong in any way be prepared.
September 16, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share such a detailed account of your experience. I’m genuinely sorry for the delays, the lack of communication, and the frustration this caused — especially over what should have been a straightforward order.
Your toilet seat should have been delivered within the timeframe originally given, and when manufacturing delays occurred, you should have received clear and timely updates. It’s also unacceptable that your follow‑up emails weren’t picked up and that you felt your only option was to escalate through PayPal. I understand how disappointing that must have been.
We have been reviewing our customer‑service processes, and it’s clear from your feedback that we still have work to do. While we do manufacture many items to order, that doesn’t excuse the communication gaps you experienced.
I’m glad PayPal were able to refund you, but I’m sorry it reached that point. Your comments are taken seriously, and they help us improve the way we handle orders and support customers.
If you’d ever like to discuss this further, you’re welcome to contact us directly at sales@bathpanelstore.co.uk.
Blanked!
I need a replacement wrapped MDF panel with a rounded edge, something rare nowadays, but which the Bath Panel Store said they could provide. I send a drawing and they said they'd need to confirm the colour, and sent me a sample. It was fine, so I asked them how I could order the panel.
No response to emails or telephone or chatbot! I sent another enquiry from a different email address and received a cheery response. When I repeated my 'how do I order?' there was again no response.
...it seems an odd way to run a business, but at least I'd not parted with any cash, unlike some of the people on here who have been blanked. Wish I'd read reviews earlier and saved my time too.
June 27, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share this, and I’m genuinely sorry for the experience you’ve had. You should never be left without a response after receiving a sample and confirming the colour — especially when you’re ready to place an order. That’s clearly not the level of communication we aim to provide.
Your messages should have been picked up promptly, and the fact that you only received replies when contacting us from a different email address shows there’s an issue we need to investigate and fix. I completely understand why this felt like a waste of your time.
If you’re still interested in going ahead, please contact us directly at sales@bathpanelstore.co.uk with your drawing and sample reference, and we’ll make sure it’s handled properly. Either way, thank you for highlighting this — your feedback helps us improve our processes and avoid situations like this in future.
Very happy with purchased curved bath panels …
We ordered panels for a curved bath that we had to cut to size due to uneven floor/bath rim measurements. Product delivered in given time frame and in good condition.
Job is now complete and happy with result, it was difficult to find another solution so very happy we have a good solution. My husband cut and fit it himself which wasn’t easy as is outside his skill set but we managed to find a good total fitting solution.
Some additional fitting solutions might be useful for novices like us but otherwise happy with purchase.
May 2, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for taking the time to share your experience. Curved baths with uneven floors can be tricky, so we’re really pleased to hear the panels arrived in good condition, within the expected timeframe, and that you were able to achieve a great final result.
It sounds like you both put in a lot of effort to get the fit just right, especially with the cutting and adjustments, and we’re glad the panels gave you the solution you needed. We also appreciate your suggestion about providing more fitting guidance for customers who are new to this kind of installation — that’s really valuable feedback and something we’ll look at improving.
Thanks again for your order and your kind review. Enjoy the refreshed bathroom!
Please avoid this company
Please avoid this company, they are at best completely incompetent, but I suspect more likely deliberately scamming customers. I received a damaged bath panel, emailed immediately, phoned multiple times over 2 week period, no answer to calls or emails. I’m now £250 out of pocket and trying to recover money via bank. Please try calling their sales number if you need any further convincing, they will not answer. My experience seems fairly consistent with other reviews, only wish I’d read them before ordering.
March 15, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry for the frustration and inconvenience this has caused. Receiving a damaged panel is unacceptable in itself, but not being able to reach us afterwards only adds to the stress — especially when you’ve tried multiple times over a two‑week period.
You should always receive a timely response when reporting an issue like this, and it’s clear we fell short. This isn’t the level of service we aim to provide, and your feedback highlights areas we need to urgently improve.
I understand how worrying it is to feel out of pocket while trying to resolve a problem, and I’m sorry it reached the point where you’ve had to involve your bank. If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can review the damage report and ensure the appropriate resolution is put in place.
Thank you again for bringing this to our attention — your comments help us address the gaps and improve the experience for future customers.
Don't even bother!
Don't even bother!! If you want to return something you'll get ignored. Having to claim through the credit card company and they can deal with this cowboy outfit.
February 1, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you for sharing your feedback, and I’m genuinely sorry to hear about the difficulty you experienced when trying to arrange a return. You should never feel ignored, and it’s clear from your comments that we didn’t respond as promptly as we should have.
I understand how frustrating it is to have to involve your card provider to resolve the issue, and I’m sorry it reached that point. We’re reviewing our returns and communication processes to ensure situations like this are handled quickly and directly in the future.
If you’d like us to look into your case further, you’re welcome to contact us at sales@bathpanelstore.co.uk so we can make sure everything is properly resolved.
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