I ordered a water softener which was meant to be delivered on 27th November. The delivery company failed to deliver. Bathquest says they are not responsible once the item is dispatched to the delivery... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely bathroom cabinet looks almost flush to the wall but has plenty of space inside. Nice lighting effect which can be adjusted warm to cool. Heated internal mirror pads means the mirror doesn’t st... See more
Company replied
Shopped around for best price for the water softener, Monarch HE Midi, Bathquest had it and included free salt. Checkout straightforward and was kept updated with progress of order. Arrived promptly n... See more
Company replied
Terrible approach to providing a refund. Purchased a recessed mirror and wasn’t allowed to get a refund because the box was opened the wrong way. Item was not taken out of the box and not unpacked b... See more
Company replied
Company details
Information provided by various external sources
Bathquest is an online luxury bathroom retailer. Offering quality products at an affordable price & sales support staff with over 35+ years experience in bathroom retail.
Contact info
18 St Martins Way, MK42 0LF, Bedford, United Kingdom
- 01234 216720
- sales@bathquest.co.uk
- bathquest.co.uk
Good price and product however I'm…
Good price and product however I'm missing some parts. Annoyed as I've had to cancel the job leaving me with a day off with no pay. Have been in contact to get them but so far no response.
Updated review
Top customer service!
They have been in contact and will now
send the parts ASAP. Have given them 5 stars now as I appreciate it's not their fault.
Will use again.
January 21, 2021
Unprompted review
Reply from Bathquest
We are sorry to hear something was missing from inside the box.
This item is factory packed and we don't open the fitting kit here to check each part individually.
As per our email please check the contents again as this item is factory packed with parts actually located inside the machine itself.
I can see we have replied to your email within 2 hours of it's receipt. Your email only arrived shortly before this Trustpilot review was left so in fairness your reviewing so quickly gives us very little time to help resolve your issue.
If further assistance is required please contact us on 01234 216720 as calls are always answered promptly.
Reply from Bathquest
Dear Trevor,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Very good
Had no problem with delivery, arrived within a few days of ordering
Many thanks
January 21, 2021
Reply from Bathquest
Dear S.A,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
water softener
Was sent link to bath quest by my builder and product range was well priced with clear information. Delivery prompt and water softener fitted already 👍
January 20, 2021
Reply from Bathquest
Dear Mr Taylor,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Excellent service and delivery
Excellent service and delivery.
Not fitted yet.
Soon
Regards
January 20, 2021
Reply from Bathquest
Hey!
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear AA,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Monarch water softener…
Purchased a Monarch water softener recently. Excellent service. Speedy delivery and good communication.
January 20, 2021
Reply from Bathquest
Dear John,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
very good service
January 14, 2021
Reply from Bathquest
Dear Mr Malcolm Smyliie,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Delivered on time and well packaged
Delivered on time and well packaged. Very helpful re fittings required for water softener
January 12, 2021
Reply from Bathquest
Dear Wendy Ladds,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Very professional service and quick…
Very professional service and quick delivery coupled with competitive pricing.
December 23, 2020
Reply from Bathquest
Dear Mr Jon Morgan,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Great service
December 23, 2020
Reply from Bathquest
Dear Peter,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Gary,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Struggled with the payment method
Struggled with the payment method, admittedly it may have been a problem at my end but need to be aware that some protection software might restrict the payment process. Once resolved, great service, delivered promptly.
December 22, 2020
Reply from Bathquest
Dear Andrew,
Thanks for your detailed feedback and patience with the payment/protection software. This is the first our team have heard of this, so we appreciate you bringing it to our attention. We'll be keeping a close eye on it to see if there's anything to be done our end.
We're pleased you're happy with our service and delivery and look forward to supplying you more quality products in the future!
Bathquest Team
Delayed updates on confirmed orders
On 2 occasions orders confirmed as complete and ready for dispatch. Payments taken from bank account After waiting several days when item not received called to be informed out of stock until mid Jan.
December 16, 2020
Reply from Bathquest
We're sorry you're not happy with the service provided. I have checked both your orders which were placed on Saturday 28th & Friday 4th. Our business working hours are detailed at the top of our website and state we are currently closed on Mondays and HIB are closed over the weekends. Our records show you were notified by email of stock shortages at HIB within 1-2 working days. Like most websites ours is automated and you cannot place an order without making a payment online. As confirmed by telephone earlier today we will arrange for an immediate refund and cancellation of both orders.
Kevin
Bathquest
Great Service-Great Price
Very good and helpful service and speedy delivery.
Great after sales service as well!
December 16, 2020
Reply from Bathquest
Dear John,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Water softener purchase
Bought a water softener, really helpful on the phone and it arrived quickly. Many thanks.
December 9, 2020
Reply from Bathquest
Dear Mark,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
B Experience
brilliant service, ordered and received without any issues. Very well packaged and Quick delivery.
December 9, 2020
Reply from Bathquest
Dear Shipra,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Martin,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
All good
Comparable price but included free salt. Easy to order and turned up on time.
December 8, 2020
Reply from Bathquest
Dear Jonathan,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Very straight forward to order
Very straight forward to order the water softener and fast delivery. Many thanks.
December 5, 2020
Reply from Bathquest
Dear Alan,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.