BE AWARE of this awful companies 30DAY policy !! Delivered a broken product. Purchased a built in cistern and wall hung pan with seat. We fitted the whole bathroom from nothing including plumbing tili... See more
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I am a new customer who expects high standards, and I wasn't disappointed. I have only placed two orders so far and I will definitely use Bath Supermarket again in the future. The first was aided b... See more
50 quid for delivery. Still only part delivered after 2 delivery attempts. Wasted a whole morning on site waiting for 2nd delivery which did not even show up! No call to say that were not coming. Don'... See more
Company replied
I cannot rate this companies customer service highly enough. We had ordered a new bathroom suite for a property we are currently renovating. At all times we were kept up to date re delivery times etc.... See more
Company details
Information provided by various external sources
We are dedicated to being the UK's leading online retailer of quality bathroom products at surprisingly affordable prices.
Contact info
2.8
Average
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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V poor delivery service
50 quid for delivery. Still only part delivered after 2 delivery attempts. Wasted a whole morning on site waiting for 2nd delivery which did not even show up! No call to say that were not coming. Don't even know where the missing parts are. Had to cancel bathroom fitter twice now. Decent product. Rubbish service. Look elsewhere.
September 27, 2016
Unprompted review
Reply from bathsupermarket
Hello Tel,
We are sorry to hear about your experience. After talking to you we have agreed to refund the delivery charge and we will get the item that you are missing out to you a.s.a.p.
Apologies for the inconvenience caused.
Kind Regards
bathsupermarket.com
Reply from bathsupermarket
Hello Mr Hassan,
Our team have been in contact with you and we have cancelled off your order.
Your full refund will be back in your account in 3-5 working days for the order where double was ordered.
Sorry for the delay as we were closed for the weekend.
Kind Regards
Bathsupermarket.com
Ignore messages, don't answer phone
I did have 1 reply, but after this no reply to 3 emails in 3 days. Never answers the phone.
I want to return the mediocre expensive product for a refund, will have to do a card charge-back.
September 2, 2016
Unprompted review
Quality products.
Excellent customer service, a special thanks to Aileen, for sorting out my problems, with items damaged in transit.
August 24, 2016
Unprompted review
Excellent Customer Service
I cannot rate this companies customer service highly enough. We had ordered a new bathroom suite for a property we are currently renovating. At all times we were kept up to date re delivery times etc. Despite not opening the boxes for several weeks after delivery, this company were happy to replace a cistern which had been broken in transit, no questions asked, and it arrived the day after we had contacted them. The items are lovely, good quality and excellent value for money.
August 19, 2016
Unprompted review
Tumbler with holder
Arrived well before expected delivery date. Good value for money. Would defiantly buy again from this site.
August 13, 2016
Unprompted review
Great
Had chip on toilet that was delievered. They exchanged next day delivery. Toilet was great at great price. Will use again
August 10, 2016
Unprompted review
Excellent Servicce
Prices great and service great. The company dealt with some problems with my order. No fault of theirs but of their logistic company and everything was put right immediately. Even getting a loo to me within 6 hours of my first contact with them to say it was damaged. Thank you Aileen. The best judge of any company is when things don't go right and they deserve the 5 stars for the way they handled the problems.
August 10, 2016
Unprompted review
Good quality, good service
Products are good quality, delivered when stated. One product was missed off the order, I rang the company, spoke to someone after a few rings, they sent the item the next working day. Not fitted them yet but so far so good.
August 9, 2016
Unprompted review
Great service.
Easy to use website. Chose your delivery date and you get notified of a delivery time. Delivered well within time slot.
August 6, 2016
Unprompted review
Also great for the little bits difficult to get!
Had difficulty obtaining a replacement damaged part but this Company had the answer and the purchasing and subsequent delivery were first class.
August 5, 2016
Unprompted review
Excellent quick service
Item delivered within 48 hrs and fitted. Good quality robust shower enclosure. Cannot fault the service.
August 5, 2016
Unprompted review
A1 service A1 products. More than pleased
A1 service A1 products. More than pleased!
August 4, 2016
Unprompted review
Excellent
Excellent, fast delivery & good communication. Would recommend. Thank you
July 29, 2016
Unprompted review
Great service
Cannot fault the service we received an item was damaged in transit rang customer service who sent out a replacement the very next day
We would highly recommend to friends and family
July 28, 2016
Unprompted review
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