Bathwicktyres Reviews 212

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, often highlighting specific staff members for their exceptional service and willingness to offer advice. Many people appreciate the efficiency of the service, noting quick turnaround times for tyre changes, repairs, and other automotive needs. Reviewers also frequently mention the fair and sensible pricing, with some finding the cost of services to be a pleasant surprise compared to other providers. However, some people were dissatisfied with certain aspects of their experience, citing issues such as unexpected price increases after being quoted a different amount, attempts to upsell unnecessary services like brake pad replacements, or being given incorrect information about their vehicle's condition. A few other people also felt that their time was wasted due to long waits or a lack of attention, and some reported impolite or disrespectful attitudes from staff members.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the professionalism, helpfulness, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Price

Consumers generally find the pricing to be positive, with many reviewers highlighting sensible and fair... See more

Product

Reviewers highlight ambiguous aspects of the product. Some customers praise the product, stating it has made... See more

Location

Customers had ambiguous experiences with location. Some customers mentioned specific locations like Bathwick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited with daughter whose car had a flat front tyre. She was seen immediately and diagnosed new tyre due to position of puncture. Also recommended replacing other front tyre as worn close to minim... See more

Rated 5 out of 5 stars

Ordered tyre and fitting through Blackcircles.com as brand wasn't available directly with the garage. On arrival at the garage they had all the details ready so were able to proceed immediately. Frien... See more

Rated 5 out of 5 stars

Had my front tyres changed yesterday - there was a bit of wait as they had a lot of other people, but this was clearly communicated to me and they made sure to keep me informed with what was happening... See more

Rated 5 out of 5 stars

Oh my lordy lord should I say how magnificent Paul the AM at wilton road shop is! Declan delivered on the floor in the shop. Literal damsel in distress situation on a Saturday and all resolved and so... See more


4.4

Excellent

TrustScore 4.5 out of 5

212 reviews

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Rated 5 out of 5 stars

Wonderful Wilton Rd

Oh my lordy lord should I say how magnificent Paul the AM at wilton road shop is! Declan delivered on the floor in the shop. Literal damsel in distress situation on a Saturday and all resolved and sorted with 3 new tyres. Lush service as always would not go anywhere else 🙏🏻✨️

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

The best garage for tyres in Bath!

Following a bad experience with an at home fitting with Halfords, I called to get my front wheel balanced at lunchtime and I was booked in for 4pm the same day. The staff at Bathwick tyres are always so pleasant and helpful to deal with. They were exceptionally kind to me that day! Thank you

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID - Quoted one price, charged another!

AVOID - Quoted one price and charged another…!
I called Bathwick Tyres Westcott Place, Swindon after seeing a tyre online. Ben quoted me £159 for 2 Sumitomo BC100 tyres, the same as the web price. I arrived as agreed on Friday 5th September, had the tyres fitted – and was then charged £259.90.

I questioned it before paying, but was told this was the “fully fitted” price. Back home, I checked again and could not understand the extra £100. When I called back, Ben said the website price is “different” to what they charge in-store. He insisted the higher price was correct and claimed nothing could be done as I had already driven on the tyres. He then tried to offer me a “good deal” on brake pads instead.

I feel utterly disappointed and let down by Ben and Bathwick Tyres. It is totally unacceptable to be quoted one price and then charged another. Poor customer service, misleading pricing, and no attempt to resolve the issue.

I will not return – and I strongly urge others to shop around and go elsewhere.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Unnecessary upselling

Took my car to this garage to have 3 tyres fitted. I didn’t specify which tyres needed changing and they changed the good on and left me with a bald one. I thought they’d be able to see which ones needed changing if they work in a garage.

Also told me my brake pads needed changing (they were only done a few months back), asked my regular mechanic to check and he said they were fine.

Since being taken over by pro tyre they have become greedy and will try to upsell everything. I will not be returning to this garage again.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Kind and helpful

Had an issue with the car in Bath and was stuck. Drove in an the gents Brian and Raul very kindly looked at it at very short notice.

Just the kind of ernest and professional help that was needed.

Very grateful

Thank you.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Beware if they try to upsell - it's probably a rip off

Went to the Swindon centre.
Had our tyres and tracking done - that was all fine. But they claimed we had 1mm left on brakepads (odd, as we'd only had them changed in the last year).
Took to our regular mechanic who confirmed our brakepads had 7mm left so hardly worn at all! Beware this garage if they try to upsell - they are probably trying to rip you off!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from the Bath Branch – Thank You!

This review is for the amazing team at the Bath branch on Lower Bristol Road – especially Samuel and Ryan. I honestly can’t thank them enough. I called on a Friday about a brake issue, and by 3pm on Saturday, it was sorted!

But here’s what really sets them apart: during the road test, the same issue happened on the opposite side, and they went above and beyond to fix it there and then. They even stayed late to make sure I could safely drive my car home that day.

As a young woman in a new town, far from home and without my dad to guide me through anything car-related, I was nervous about going to a garage alone. But the team instantly made me feel safe, respected, and taken care of. Their honesty, professionalism, and genuine kindness meant the world to me.

I had to move house on Sunday with all my belongings packed in the car – and thanks to them, I will be able to get home safely. I don’t usually leave reviews, but these guys truly deserve recognition for their hard work, integrity, and dedication. I couldn’t fault them if I tried!

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Salisbury branch

Great service from the Salisbury branch, all thanks to Paul. Repaired a nail in my tyre in under a couple of hours, despite them clearly being extremely busy. Have been a customer for years and this is why. Thanks

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Shout out to Paul!

Shout out to Paul!! This man is a credit to your Salisbury store . He helped me with my tyre pressure and also gave me some good advice .

July 4, 2025
Unprompted review

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