BBH Legal Services Ltd Reviews 

525
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated legal team for providing exceptionally clear communication, consistent updates, and highly efficient support throughout various property sales and purchases. People greatly appreciate the remarkably prompt responses to queries, professional attitude, and reassuring guidance provided during complex and stressful legal processes. However, some people mentioned experiencing initial operational delays, slow starts, or minor challenges with managing paperwork independently without sufficient guidance. A few reviewers also noted that getting documents printed or dealing with unexpected organizational hurdles required extra personal effort throughout the procedure.

What people talk about most

Service

Clients share positive opinions on service, highlighting the professional, efficient, and supportive nature... See more

Staff

Consumers find staff to be positive, professional, and knowledgeable during often stressful legal processes.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear communication and prompt... See more

Response time

People report positive experiences with response time, highlighting consistently fast replies to emails and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the onboarding process as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

525 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(525)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company is very efficient and…

The company is very efficient and sorted out everything for us in our re mortgage. They where very professional and customer caring. Would fully recommend

October 1, 2025
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Reply from BBH Legal Services Ltd

Thanks DC. We do care about our customers and are very happy that we could help you with your transaction. should you, your family or friends need assistance in the future please do get back in touch.

Rated 5 out of 5 stars

Surprisingly goo

Conveyancing solicitors are generally pretty awful, but these guys were surprisingly really good. They were helpful, responsive to emails/call and friendly, really competent too. Would use again

September 30, 2025
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Reply from BBH Legal Services Ltd

Thank you Michael. Your review makes us proud and we are so happy you had excellent service. we look forward to helping you in the future.

Rated 5 out of 5 stars

Top marks !!

Very smooth process and I was kept up to date throughout. I’ve remortgaged a few times over the years and BBH have been the most helpful and straightforward. Would definitely recommend.

October 1, 2025
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Reply from BBH Legal Services Ltd

Many thanks for the great review and using our remortgage legal service. We are grateful for the opportunity to assist you.

Rated 5 out of 5 stars

Very helpful

Very helpful , especially with printing issue we had . Thankyou

September 26, 2025
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Reply from BBH Legal Services Ltd

That's great Andrew. we are happy to assist with anything we can. If you need any further legal assistance please do get in touch.

Rated 5 out of 5 stars

Really helpful and helped ensure it was…

Really helpful and helped ensure it was a stress free process. Big thanks to Lizzie, Bhavisha, Trevor and the rest of the team.

September 23, 2025
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Reply from BBH Legal Services Ltd

Many thanks Guy for using our service and your review. we are so pleased that the team could help take the stress out of your transaction. Please do let friends and family know if they too require conveyancing.

Rated 5 out of 5 stars

Catherine Hopwood AND TeamBBH LEGAL

Catherine Hopwood, Conveyancing Solicitor could not have been more helpful. She was supportive helpful efficient professional and kind.
Catherine, Miranda and the whole BBH Legal Team are great.
I would absolutely recommend them !
I went through a lot of problems. delays and frustration, trying to sell my house.
She and her team helped me get through it all.
Thank you Catherine and BBH

September 12, 2025
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Reply from BBH Legal Services Ltd

Many thanks J.A. for the lovely review. We really appreciate the time you spent in writing it. We are so happy we were able to help you navigate all the problems in the transaction effectively.

Rated 4 out of 5 stars

Our experience

We opted for the company through its association with Thomson’s Solicitors and the Unions.
We had to deal with them via email and post which presented problems on our side with limited technical ability and technical problems. With hindsight I wish they had advised us to use a local solicitor. As it was we had to use a local Solicitor for witnessing signatures and it seemed like we were doing most of the work with collating documents, completing forms and getting signatures witnessed.
Having said that, we got sound advice and were charged in accordance with their estimate. Things were completed relatively quickly.

September 12, 2025
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Reply from BBH Legal Services Ltd

Many thanks for the review Nigel. We appreciate all the feedback we receive. Conveyancing matters are complicated and highly regulated so there is a lot of paperwork involved. That being said if we can make things easier for clients under the regulations than we will try our best. We are very pleased though that you were happy with the general service and the price.

Rated 5 out of 5 stars

Great service

Fast, efficient and kept me informed every step of the way

September 11, 2025
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Reply from BBH Legal Services Ltd

Thank you for the review Janet. We appreciate it, and are pleased you received such good service.

Rated 5 out of 5 stars

Will Writing

Great, quick, service, explained everything & easy to contact with any questions.

September 9, 2025
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Reply from BBH Legal Services Ltd

We are delighted that the wills service you received was so good. Many thanks for taking time out of your day to leave us a kind review.

Rated 5 out of 5 stars

The service was very good

The service was very good

September 8, 2025
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Reply from BBH Legal Services Ltd

Thanks Brian. We are pleased that you appreciated the service received.

Rated 5 out of 5 stars

Excellent very efficient and helpful

Excellent very efficient and helpful. Would definitely recommend them thank you.

September 8, 2025
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Reply from BBH Legal Services Ltd

Thanks Lesley for your kind words, and many thanks for sharing your great experience with others.

Rated 5 out of 5 stars

Clear, friendly and professional.

I have used BBH Legal Services on a few occasions and each time the experience has been absolutely perfect. Jean Vaughan explained everything to me throughout the whole process from start to finish in a clear, friendly and professional manner. I truly could not fault them so thank you very much.

September 4, 2025
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Reply from BBH Legal Services Ltd

We really appreciate your review Bob, and its great to hear that Jean excelled in offering a good service. Should you or your loved ones require assistance please do get in touch.

Rated 5 out of 5 stars

I was informed throughout the process…

I was informed throughout the process of buying my own home. The service I received was professional and efficient with all of my questions answered quickly. It was a really pleasant experience and I highly recommend.

September 2, 2025
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Reply from BBH Legal Services Ltd

Thank you Haley for your positive review. We are very pleased that the experience of buying your first home was a good one. Should you or your family and friends require anything in the future please do get in touch.

Rated 3 out of 5 stars

Room for improvement.

The overall process was good, though the tools used to determine personal identity were, in my opinion, difficult to use, to say the least. Credas was the app you had to utilise, and it was flawed and kept crashing - not ideal if you are sharing very personal information.

August 28, 2025
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Reply from BBH Legal Services Ltd

Many thanks Gary for your review, we trust the legal service was satisfactory. Apologies for the issues with credas. We have found in general the system works well for our clients but appreciate you had some technical issues. I can assure you that your personal details remained secure. Please do get in touch directly if you have any further concerns.

Rated 5 out of 5 stars

Buying and Selling House.

Very pleased with the service we received from Emma,Miranda and Catherine.
Highly recommend them.
Thank you Malcolm and Christine Stanley.

July 25, 2025
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Reply from BBH Legal Services Ltd

Thank you, Malcolm and Christine, for your encouraging words. Emma, Miranda, and Catherine form an outstanding team, and we're pleased the service met a high standard. Please don’t hesitate to reach out if we can support you or your loved ones in the future.

Rated 4 out of 5 stars

Excellent conveyancing service

A fantastic conveyancing service from Victoria and the team. Great communication throughout, fast responses and very clear explanations. Only reason its not 5 stars is because it was a slow move off the mark- the original contact and then follow up to get the conveyancing services started after contacting BBH took a few weeks and some chasing. Once up and running though the service was excellent and we were done within 8 weeks.

August 22, 2025
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Reply from BBH Legal Services Ltd

Thank you for your review. We appreciate your feedback and are delighted to hear you were satisfied with the service provided by Victoria and her team. Your comments regarding the initial process are noted and will be reviewed.

Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Helen. What a lovely lady she is . Fantastic service . Best I’ve had dealing with solicitors over the years . Will definitely use again.

August 29, 2025
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Reply from BBH Legal Services Ltd

Thanks Neil. We do appreciate your excellent review. Helen is a lovely member of the conveyancing department who always goes above and beyond. We look forward to assisting you again in the future.

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