BBH Legal Services Ltd Reviews 

524
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting smooth and speedy processes. Many commend the helpful and friendly staff for their attentiveness and dedication, ensuring clients are well-informed. Excellent communication, prompt responses, and clear explanations make stressful situations feel well-managed and reassuring for consumers. However, some customers noted that initial stages could be slow, leading to uncertainty. A few also experienced poor communication, with unanswered calls or delayed email replies, causing frustration about transaction status.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Staff

Users describe positive interactions with staff, often highlighting their experience, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, helpful, and clear... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as professional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

524 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(524)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Slow start but great in the end.

After a slow start and not much communication, I must say I was a bit unsure....... but, when things got going I was very impressed with the conveyancing of my flat which wasn't straight forward and the service provided by my case solicitor and their knowledge and advice .

November 10, 2025
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Reply from BBH Legal Services Ltd

Thanks "Satisfied Customer" for taking time to leave a review we really do appreciate is and glad that we impressed you with the service. Should you need any further help, please do let us know.

Rated 3 out of 5 stars

Good on price

Good on price ! When the time comes to move they are sufficient and prompt , I believe they are quite busy so over run with work load and hard to get hold off at times but all in all was good service

October 31, 2025
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Reply from BBH Legal Services Ltd

Hi Oliver. Many thanks for your review. We are glad that the service overall was good and that we could assist you with your transaction. Demand is hard to predict so apologies if there was some communication issues. We are always looking to improve our service and will continue to work on systems which will help progress this.

Rated 5 out of 5 stars

Great Service

Great Service, kept informed and work completed in a timely manner.

November 5, 2025
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Reply from BBH Legal Services Ltd

That is great to hear. Many thanks for taking time to let others know.

Rated 5 out of 5 stars

Very speedy process for my remortgage

Very speedy process for my remortgage. Great communication

October 27, 2025
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Reply from BBH Legal Services Ltd

Glad to hear that you are happy with the quick service received. Many thanks for the review.

Rated 5 out of 5 stars

Responsive

Responsive, no fuss and very patient with me.

October 31, 2025
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Reply from BBH Legal Services Ltd

That is great to hear. We are glad to have been able to assist you. Should you require any further legal services please do get in touch.

Rated 5 out of 5 stars

Was really help full always wanted to…

Was really help full always wanted to help with any questions we had the whole time it took was a pleasent wpuld highly recomend these

October 14, 2025
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Reply from BBH Legal Services Ltd

Thanks Amanda for your lovely review. We are so glad that you found our legal service helpful and the team pleasant. Its great to hear. Should you need anything further please do let us know.

Rated 5 out of 5 stars

Excellent service from BBH

Despite difficulties with a very pedantic surveyor, BBH persevered on my behalf and we got there eventually. BBH as a company kept me informed at every stage of the transaction and I would recommend their services.

October 13, 2025
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Reply from BBH Legal Services Ltd

Thanks Jane. We try our best to smooth over the process but there can be issues. We are happy to have helped where we could. Should any of your loved ones need assistance please do send them our way.

Rated 5 out of 5 stars

Using BBH legal for our conveyancing

Using BBH legal for our conveyancing needs, was dealt with by helpful & friendly staff and in a very professional manner, who kept us updated frequently, & was overall dealt in an efficient & speedy manner.
Will use again.

October 17, 2025
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Reply from BBH Legal Services Ltd

That's great to here Rob and Benda. Many thanks for sharing your experience with others. We look forward to helping you again in the future.

Rated 4 out of 5 stars

It’s been a pleasure working with BBH

It’s been a pleasure having BBH Legal Services represent me. It has been an easy process from start to finish.

They kept me up to date with all necessary documents and information so I was never left feeling anxious or worried

October 14, 2025
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Reply from BBH Legal Services Ltd

Thanks you Traveler for the good review. We are grateful and happy that we could represent you successfully. Its high praise indeed that you never felt worried or anxious and we are happy to have helped ease you through.

Rated 5 out of 5 stars

Recommend

They made buying a house as stress free as possible. It was quick and we were updated at every step of the way. As first time buyers we had quite few questions and all of them have been explained well. They also quoted us fair price compering to others that we checked. They were recommended to us by our mortgage advisor and honestly we would recommend them ourselves.

October 10, 2025
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Reply from BBH Legal Services Ltd

Thanks Mrs M. Your review is much appreciated and we are very happy that we were able to reduce the stress on your first purchase. We try to build relationships with mortgage advisers so that we can all act as a single team, bringing you the best service we can.

Rated 5 out of 5 stars

efficient and good communication

Easy process, efficient and with good communication.

October 8, 2025
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Reply from BBH Legal Services Ltd

Thank you Gemma for sharing your thoughts about our service. We appreciate it and are so pleased that the process was easy and communicated to you well. We do strive to make these two key points consistent.

Rated 5 out of 5 stars

High standard service

High standard service. Sound advice. Good communication. Very professional. Very reliable.

October 9, 2025
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Reply from BBH Legal Services Ltd

Many thanks Mrs Mhlanga for your excellent review. We are grateful for the time and effort you have taken. We are glad that the service you received was of a high standard and that you were fully satisfied. Should you or your friends and family require any similar assistance please do let us know.

Rated 5 out of 5 stars

Helen Tasker was really good in the…

Helen Tasker was really good in the sale of my house. Always returned my calls.

October 3, 2025
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Reply from BBH Legal Services Ltd

Helen is an asset to the company and it makes us happy to see a great review for her here. Thanks Helen. Should you need anything else please do get back in touch.

Rated 5 out of 5 stars

I was kept constantly informed around…

I was kept constantly informed around what was happening with the various stages of my purchase, and things were explained clearly in a way that someone like myself who had no experience of property purchase could understand and follow.

October 6, 2025
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Reply from BBH Legal Services Ltd

Thanks Julie and that is so good to hear. I'm glad our process and updates worked well for you. We try to explain things in plain English and avoid legal speech where possible. Should you need any assistance in the future please do let us know.

Rated 5 out of 5 stars

No problems, all went very well.

Our IFA put us in touch with them and everything was taken care of with minimal input from us. All done without the need for lots of calls, emails and done swiftly. Would recommend.

October 1, 2025
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Reply from BBH Legal Services Ltd

Many thanks for taking time and leaving your review Caroline. We try to establish relationships with IFA's to better serve our clients and keep everyone up to date with the transaction. Thank you for the recommendation.

Rated 5 out of 5 stars

BBH Legal Services Ltd

Monika provided an excellent service for us in a timely, courteous and professional manner.

September 24, 2025
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Reply from BBH Legal Services Ltd

Thank you Helen. Monika is very good at her work and we are pleased that she could assist with your transaction. Should you need anything further please do let us know.

Rated 5 out of 5 stars

The company is very efficient and…

The company is very efficient and sorted out everything for us in our re mortgage. They where very professional and customer caring. Would fully recommend

October 1, 2025
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Reply from BBH Legal Services Ltd

Thanks DC. We do care about our customers and are very happy that we could help you with your transaction. should you, your family or friends need assistance in the future please do get back in touch.

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