BBH Legal Services Ltd Reviews 

524
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting smooth and speedy processes. Many commend the helpful and friendly staff for their attentiveness and dedication, ensuring clients are well-informed. Excellent communication, prompt responses, and clear explanations make stressful situations feel well-managed and reassuring for consumers. However, some customers noted that initial stages could be slow, leading to uncertainty. A few also experienced poor communication, with unanswered calls or delayed email replies, causing frustration about transaction status.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Staff

Users describe positive interactions with staff, often highlighting their experience, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, helpful, and clear... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as professional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

524 reviews

5-star
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3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(524)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very accommodating and swift

Very accommodating and swift. Brilliant communication will be using again.

December 1, 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

That's really good to hear Charlotte, and thank you for sharing. If you or your loved ones need any assistance please do let us know.

Rated 5 out of 5 stars

Excellent service

Excellent service

December 1, 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks Emma. We are pleased that you thought so.

Rated 5 out of 5 stars

Very helpful throughout the process

Very helpful throughout the process. Very professional.

December 5, 2025
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Reply from BBH Legal Services Ltd

Thanks Anthony. We try our best to help everyone through the process as best we can. if you should require anything else please do reach out.

Rated 5 out of 5 stars

Very good service

December 1, 2025
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Reply from BBH Legal Services Ltd

We are glad you liked it. If you need any other legal services please let us know.

Rated 5 out of 5 stars

Expertly handled

My Flat sale was dealt with efficiently and professionally by mainly Helen Tasker and her colleagues.

She always called me back as promised and actioned the whole process from start to finish.

December 2, 2025
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Reply from BBH Legal Services Ltd

Hi Julie and thanks for your wonderful feedback. Helen is valued member of the team and we are happy to hear she did a great job.

Rated 5 out of 5 stars

Very helpful and quick to respond to my…

Very helpful and quick to respond to my emails . They made the house sale very stress free . Thank you so much everyone that was involved in this process 😁Louise Pearce

December 1, 2025
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Reply from BBH Legal Services Ltd

We are so glad we could take the stress out of your transaction. Thanks you for letting people know, we really do appreciate it. If you need any further assistance please get back in touch.

Rated 5 out of 5 stars

Clear updates

December 2, 2025
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Reply from BBH Legal Services Ltd

Updates are key. Thanks Mr Learmond for the review. It is appreciated.

Rated 4 out of 5 stars

Helpful staff

They were helpful and worked to complete in the desired time scale.

November 26, 2025
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Reply from BBH Legal Services Ltd

Glad to be of service Serena. It pleases us that we could help you. If you need anything further do let us know.

Rated 4 out of 5 stars

Efficient and friendly

Efficient and friendly, dealing with multiple sales that fell through until the final one that worked out.

November 28, 2025
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Reply from BBH Legal Services Ltd

Unfortunately transactions can fall through, but we are happy that in the end we could help you with the sale Chis. Thanks you for the positive review.

Rated 5 out of 5 stars

Great customer service received second…

Great customer service received second time around from the whole team.
Managed to be ready to complete within 8 weeks!
Everyone at BBH LEGAL are always ready to answer questions and talk you through every step of buying a property.
Will definitely be recommending them to everyone.

November 30, 2025
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Reply from BBH Legal Services Ltd

Many thanks Romolo for the lovely review and coming back to do a second transaction with us. Glad that we could push this along for you quickly. Please don't hesitate to get back in touch and thank you for the recommendation.

Rated 5 out of 5 stars

My solicitor was very supportive and…

My solicitor was very supportive and kept in touch with me towards the final months as the process had been going on for 5 months due to the buyers solicitors method of working. I would definitely recommend BBH legal.

November 20, 2025
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Reply from BBH Legal Services Ltd

Many thanks Claire for the great review. Conveyancing can take a while and we are happy that we could help you with your sale. Should you or your family require any further conveyancing work please do give us a call or send an email.

Rated 4 out of 5 stars

Monika

Monika provided a good service overall

November 25, 2025
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Reply from BBH Legal Services Ltd

Thank you Carol for your positive review of Monika's service in your transaction.

Rated 4 out of 5 stars

Quick and responsive

Quick and responsive. Kept me informed at all times. Like many legal firms, could do with updating to electronic forms or digital submissions. Great experience overall, would recommend.

November 19, 2025
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Reply from BBH Legal Services Ltd

Thank you so much for the positive review. We continue to move forward with technology to help make the process more efficient and are pleased that it worked well for you. Should you require assistance again, please do get back in touch.

Rated 5 out of 5 stars

Recently updated our wills using Bbh…

Recently updated our wills using Bbh legal. Service was quick and efficient and legal staff we spoke with explained the process clearly.

November 3, 2025
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Reply from BBH Legal Services Ltd

Thank you for the review an we are pleased that you received a good service that fulfilled your needs.

Rated 5 out of 5 stars

Amazing first experience!

I was recommended BBH legal services by my brother after they bought their first home. I was also buying my first home and was worried about the process as all you hear is everyone complain about their solicitors and I’ve honestly only got great things to say about BBH. My solicitor was Emma and I would recommend her to everyone and most definitely use again in the future. Thank you!

November 14, 2025
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Reply from BBH Legal Services Ltd

Thanks Georgia for taking the time to leave a review. We are delighted that you were happy with the service. We hope you love your first home and would be happy to assist you again in the future.

Rated 5 out of 5 stars

Dealt with Jean who has been very…

Dealt with Jean who has been very understanding. Very helpful and professional.

November 20, 2025
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Reply from BBH Legal Services Ltd

Thanks you Donna. We are pleased that Jean could assist you. Please let us know if we can help with anything else.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Service – Highly Recommended

I would like to express my sincere thanks to Tracy Andrew for her outstanding work in handling the purchase of my house. From start to finish, Tracy was incredibly professional, attentive, and thorough. She kept me informed at every stage, explained everything clearly, and made the whole process smooth and stress-free.

November 10, 2025
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Reply from BBH Legal Services Ltd

Thank you Sam for your wonderful review. We appreciate you making the effort in leaving this feedback. We hope that you have many happy years in your new home. Should you or anyone you know require any conveyancing please do get in touch.

Rated 5 out of 5 stars

Excellent Service

Excellent Service – Highly Recommended

We recently used this law firm to handle the sale of our house, and we couldn’t be more satisfied with their work. The team was professional, efficient, and kept us informed throughout the entire process. Every question we had was answered clearly, and they made what could have been a stressful experience feel smooth and well-managed.

Their attention to detail and commitment to getting everything done correctly gave us complete peace of mind. We truly felt supported from start to finish.

We highly recommend them to anyone looking for reliable and skilled legal assistance!

November 13, 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks you Gábor Radó for the glowing review and thank you for taking time to share your experience.

We are so happy that your transaction with us was well managed and you were well supported. Should you, your family or friends require any further legal assistance please do get in touch.

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