BBH Legal Services Ltd Reviews 

524
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting smooth and speedy processes. Many commend the helpful and friendly staff for their attentiveness and dedication, ensuring clients are well-informed. Excellent communication, prompt responses, and clear explanations make stressful situations feel well-managed and reassuring for consumers. However, some customers noted that initial stages could be slow, leading to uncertainty. A few also experienced poor communication, with unanswered calls or delayed email replies, causing frustration about transaction status.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Staff

Users describe positive interactions with staff, often highlighting their experience, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, helpful, and clear... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as professional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

524 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(524)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Will writing service.

Will writing service.
Very helpful and informative. Had several questions being a second marriage. All sorted with a very professional staff. Would reccomend.

January 13, 2026
Unprompted review
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

We are so glad that we could give you guidance Ruth. if you or your loved ones need any assistance in the future please do get back in touch.

Rated 4 out of 5 stars

Legal Work

Generally speaking we had a relatively smooth passage whilst going through the process. It was not without a few frustrations to be honest, hence the 4 stars , we got their in the end 👍

January 9, 2026
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Reply from BBH Legal Services Ltd

Thank you Martin for the review. we are glad that you had a generally positive experience with our legal service.

Rated 5 out of 5 stars

WE MADE IT!

Lesley & Lewis pulled all the plugs out to enable us to complete before Christmas. They went over and beyond and I got a new home for Christmas! Thank you so very much.

December 19, 2025
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Reply from BBH Legal Services Ltd

That's great Ruth. The team are thrilled that they could get you into your new home on time. Thank you for the five star review.

Rated 2 out of 5 stars

Bad experience with BBH

As a first-time buyer, I did a fair bit of shopping around to find a solicitor that offered good value for money. I was told about BBH through my union at work and informed that I would receive a discount, which sounded perfect.

I contacted them for a quote, reviewed it, and was very happy with the price. However, a few of my friends commented that it sounded too good to be true.

The process began with a phone call from a gentleman at BBH who took my details and some of my fiancée’s details. I was told that a confirmation email would be sent summarising our conversation so that I could accept the quote.

I later received a concerned phone call from my estate agent asking why there had been no confirmation of my chosen solicitor. My fiancée checked her email and found an email she had been CC’d into which was also addressed to me. However, I never received it because BBH had misspelled my email address in two different places and addressed me by my middle name in the email heading.

I then phoned BBH and spoke to a very helpful lady who apologised and corrected the details. During this call, I discovered that the gentleman I originally spoke to had not taken my fiancée’s details properly, apart from her email address.

By this point, it was too late and we had to choose another solicitor very quickly, as we were close to losing the house. I am still having to reassure the seller’s solicitors that we remain interested in the property.

I am unsure whether the person I initially spoke to was inexperienced or whether something else went wrong, but I did not appreciate the experience I had with BBH and would not want anyone else to find themselves in the same situation.

December 12, 2025
Unprompted review
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Reply from BBH Legal Services Ltd

Dear Euan. Many thanks for review and we take all feedback seriously. We will investigate the issues raised and take remedial action with the team to prevent such errors in the future. Our apologies that you did not receive a satisfactory service.

Rated 5 out of 5 stars

Everything about my most recent…

Everything about my most recent experience with BBH Legal Services was exemplary.

Rebecca Harrison and the rest of the team dealt with my remortgage efficiently, promptly and professionally.

I wouldn’t hesitate to give them my full recommendation.

December 19, 2025
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Reply from BBH Legal Services Ltd

Thank you Richard for taken your time to leave this lovely review and recognising Rebecca's hard work. We really do appreciate it.

Rated 5 out of 5 stars

Conveyancing Service

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly.

Kept us updated, especially when other people in the chain were messing around and changing dates last minute. Always remained positive was being solution focussed where she could.

She would email others in the chain and the estate agent and push for you and have your interest at heart.

They were times when Conveyancing Assistant would ask for things that I'd already provided or contact me for something I couldnt provide i.e. should have contacted Help 2 Buy, sometimes behind the curve.

But overall the service was great and will be using BBH Legal again when purchase our new property.

Thanks Team

Thank you Helen.

January 2, 2026
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Reply from BBH Legal Services Ltd

Helen is a lovely member of staff and excellent at what she does. Thank you Cain for highlighting her here. We look forward to assisting you in the future.

Rated 4 out of 5 stars

BBH legal services

Once BBH agreed to carry out their role of executor’s and a case file created the process was very smooth. The person dealing with this provided regular updates and the matter was resolved very quickly. To my case handler 5 stars. Would have been a 5 star rating for BBH but for the initial delay processing my late wife’s life insurance claim.

December 18, 2025
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Reply from BBH Legal Services Ltd

Many thanks Stefhan for your positive review. We appreciate you taking the time to do so.

Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
Communication was excellent, advice was clear and concise.
Searches were done and paper work completed in a matter of a couple weeks.
Amendments were needed to my Mortgage offers due to rate changes and this was done swiftly with no fuss and didn't cause any delay to whole process
Most importantly the cost I was quoted didn't change at all, I paid exactly what I was quoted which was the cheapest I had found.

December 12, 2025
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Reply from BBH Legal Services Ltd

Thank you so much Sharan for sharing your thoughts about our Conveyancing service. we always aim to act swiftly being transparent throughout the process. Should you or your loved ones require conveyancing in the future, please do let us know.

Rated 5 out of 5 stars

Professional throughout

Professional throughout and someone always available to answer queries.

Highly recommend.

December 18, 2025
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Reply from BBH Legal Services Ltd

Thank you Carol for your kind words. We are very happy to hear that you are glad to recommend us. It is appreciated.

Rated 5 out of 5 stars

Great service the team got us in the…

Great service the team got us in the property in time & pulled out the stops.

December 19, 2025
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Reply from BBH Legal Services Ltd

Glad to hear Sean that the team were there for you when you needed them. Should you require assistance in the future please do bare us in mind.

Rated 5 out of 5 stars

BBH could not have done more!

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queries from us and the other parties almost immediately. Big thank you to the team especially Helen :)

December 19, 2025
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Reply from BBH Legal Services Ltd

We are so pleased that Helen and all the involved teams here at BBHLS were able to assist you in these important transactions. We are happy that we could do this for you in time. Please do get in touch should your families or friends require conveyancing services. Congratulations on your new home.

Rated 5 out of 5 stars

Excellent service with quick turnaround time

The team worked efficiently and professionally to ensure I was able to sell my property at an auction with the associated time pressures of that. Communication was clear and timely. I would highly recommend to others.

December 10, 2025
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Reply from BBH Legal Services Ltd

We are so glad that we could do this promptly for you Paula and that you received a great conveyancing service from ourselves. Should you or your loved ones need any similar legal help, please get in touch.

Rated 5 out of 5 stars

BBH solicitors have been very helpful

The solicitors at BBH have been very helpful at explaining to me my options in writing my Will and have adapted it to my needs, patiently refining it for me. They have been very prompt in responding to my emails and phone calls as well. (Thank you Jean Vaughan!) I have recommended them to my friends as a great service and with a reasonable price .

December 11, 2025
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Reply from BBH Legal Services Ltd

Thank you Tara. We are so happy that Jean could assist you with your Will and tailor it to your needs. We look forward to helping your friends also.

Rated 5 out of 5 stars

The company were really good explained…

The company were really good explained everything and were responsive when I had any questions

December 8, 2025
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Reply from BBH Legal Services Ltd

We are very pleased that the guidance offered was clear and the team responsive. Many thanks Gemma for leaving a great review.

Rated 1 out of 5 stars

Poor experience

Poor communication, laissez-faire attitude to helping transactions go through and a fundamental lack of transparency helping clients to navigate large transactions

December 11, 2025
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Reply from BBH Legal Services Ltd

We are sorry that you have felt the need to leave a poor review. We are investigating your matter and will be in touch shortly.

Rated 5 out of 5 stars

Fast effective service,excellent value …

Fast effective service,excellent value from friendly proffessional staff.

December 12, 2025
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Reply from BBH Legal Services Ltd

Many thanks for your positive review. We appreciate you letting others know of the great service you received.

Rated 5 out of 5 stars

Very Efficient and very…

Very Efficient and very straightforward,

Emma was dealing with our re-mortgage. She was excellent and provided us with great service.

A great experience overall.

Paul and Christiane

December 10, 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

That is great to hear. Thank you Paul and Christine for your wonderful review. if you or your loved ones need assistance in the future please do get back in touch.

Rated 5 out of 5 stars

BBH legal services ltd

BBH legal services ltd, Great company to use especially as they make everything run so smoothly. I will definitely be using them in the future.

December 8, 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

We do hope to take out as much of the hassle out of legal process as we can Lawri, so we are so pleased you found that in our service. if you or your loved ones need assistance do give us a call.

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