BBH Legal Services Ltd Reviews 

523
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting smooth and speedy processes. Many commend the helpful and friendly staff for their attentiveness and dedication, ensuring clients are well-informed. Excellent communication, prompt responses, and clear explanations make stressful situations feel well-managed and reassuring for consumers. However, some customers noted that initial stages could be slow, leading to uncertainty. A few also experienced poor communication, with unanswered calls or delayed email replies, causing frustration about transaction status.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Staff

Users describe positive interactions with staff, often highlighting their experience, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, helpful, and clear... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as professional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(523)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Always responded to queries quickly.
We have used BBH previously, they have just sorted a grant of probate for us in record time and we are using them for conveyancing too.

February 27, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Mrs Coup for the review. We appreciate your efforts in letting others know about our efficient service.

Rated 1 out of 5 stars

Disappointing experience.

I have never had dealings with solicitors who are this unprofessional in all my life.

Not sure how BBH Legal have such a good trust pilot score? Maybe it’s just the solicitor I’m dealing with?

Lack of communication, no accountability and sarcastic emails.

I can only report on what I have experienced. Such a shame.

February 26, 2026
Unprompted review
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Reply from BBH Legal Services Ltd

Hello Simon. Many thanks for your feedback, which is important to us. We are sorry to hear that you had a less than positive experience. We would like to look into this matter but without further information this is difficult. If you could please get in touch and we can look into this for you. Kind regards BBHLS.

Rated 5 out of 5 stars

Very good and very patient!

Very good and very patient re updating my very long and complex Will, especially in dealing with my requests to make amendments to what I had previously submitted!

February 19, 2026
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Reply from BBH Legal Services Ltd

Its great to hear that the Wills Department were able to accomplish everything that you needed in a will. Many thanks for taking time to share your experience with others.

Rated 5 out of 5 stars

I had an excellent experience with BBH…

I had an excellent experience with BBH Legal Services during my recent property purchase.
A very special thank you to Lesley, my conveyancing solicitor, who was absolutely exceptional from start to finish. Lesley went above and beyond to ensure everything progressed smoothly, especially within a very tight schedule. She was proactive, responsive, and incredibly supportive throughout what can often be a stressful process.
What truly stood out was her commitment to accommodating my circumstances — coordinating completion dates, chasing other parties, preparing documents promptly, and keeping me fully informed at every stage. I genuinely felt that she was doing everything possible to meet my needs and achieve completion within my preferred timeframe.
Her professionalism, efficiency, and calm approach gave me complete confidence throughout the transaction. I am extremely grateful for her dedication and hard work in making the purchase as seamless as it was.
I would also like to mention Lewis, the assistant conveyancing solicitor, who was helpful and supportive during the process.
I would highly recommend BBH Legal Services to anyone looking for reliable and professional conveyancing support.

February 26, 2026
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Reply from BBH Legal Services Ltd

Thank you Amelia for such a wonderful review. We really appreciate the time and effort you have taken to share your experiences with everyone. We are so pleased that Lesley and the team did everything they could to complete your transaction for you. If you should require anything in the future please do get in touch.

Rated 4 out of 5 stars

Quick response and informative when…

Quick response and informative when questions where asked

February 18, 2026
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Reply from BBH Legal Services Ltd

Many thanks Mark for your Feedback. We do appreciate it and are glad that you had a positive experience with us. Should you require any further legal services please do get in touch.

Rated 5 out of 5 stars

Property Sale

Selling a property can be stressful, but BBH Legal made the experience much smoother by keeping me informed at every stage. Your attention to detail and dedication were evident from start to finish. I am grateful for your hard work and would not hesitate to recommend your services to others.

February 16, 2026
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Reply from BBH Legal Services Ltd

Thank you kindly for your recommendation. We do appreciate it.
It is great to hear that your sale proceeded so positively. Should you, your friends or family require anything in the future, please do let us know.

Rated 5 out of 5 stars

Many thanks to Emma Attris and…

Many thanks to Emma Attris and Catherine Hopwood for your friendly help and support in a recent conveyancing matter.

February 13, 2026
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Reply from BBH Legal Services Ltd

Thank you Nicholas for highlighting Emma and Catherine's efforts. We are very pleased that you had successful and supported conveyancing experience with us.

Rated 4 out of 5 stars

Helpful, efficient and caring!

Our legal representatives at BBH, we're helpful, efficient and caring.

February 9, 2026
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Reply from BBH Legal Services Ltd

We are very pleased that the team were helpful, efficient and caring Anne. I am happy that we could give you a good service with friendly communication. Should you require any further assistance, please get in touch.

Rated 5 out of 5 stars

100% recommend

Fabulous service when we moved house managing 2 sales and 1 joint purchase. Not without issues that were nothing to do with BBH (management companies) but they were brilliant at keeping things moving and keeping us updated. Wouldn't hesitate to recommend. Particular thanks to Helen, Victoria and Katie.

January 9, 2026
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Reply from BBH Legal Services Ltd

Thank you Laura for taking time to leave us a great review. We are very pleased that we could assist with your three transactions successfully. We wish you all the best and should you require any assistance in future please do let us know.

Rated 5 out of 5 stars

Efficient and helpful throughout a challenging time.

Ensured everything ran smoothly and kept me informed despite being not local. Additionally, this was a difficult time for moving on my own for the first time and legal proceedings were all new to me. This was patiently explained to me and Emma was understanding throughout.

January 27, 2026
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Reply from BBH Legal Services Ltd

Thank you VS for such a lovely review. We are happy that we could look after your transaction for you. Should you require any conveyancing in the future we hope that you would return to us.

Rated 5 out of 5 stars

BBH Legal Services are a pleasure to deal with

We used BBH Legal Services for our remortgage, transfer of equity and new wills. What a pleasure it was to deal them. I am used to solicitors who are
too busy to return calls and answer emails and by contrast BBH, even though they are
always busy, seem able to plan and manage their work and communicate clearly such that
their clients always know what’s going on and any queries are dealt with promptly and
effectively. We had tight deadlines to meet which clashed with the Christmas and New
Year break, but everything fell into place perfectly. I would highly recommend both the
Conveyancing Team and the Wills and Probate Team.

January 29, 2026
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Reply from BBH Legal Services Ltd

Many thanks for your review of multiple services that we offer. We are really pleased that we could help you effectively with all your needs, and that everything was handled quickly whilst keeping you informed. Should you or your loved ones require any assistance in the future, please do let us know.

Rated 3 out of 5 stars

I dislike the fact that I had to keep…

I dislike the fact that I had to keep sending emails to get progress reports.

January 28, 2026
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Reply from BBH Legal Services Ltd

We do appreciate your feedback and are sorry that you were not fully satisfied by the received service. If you would like for us to look into this further for you, please get in touch with your reference number.

Rated 5 out of 5 stars

professional

professional. understanding, very clearly explaining the way documents needed to be dealt with, kindness empathy compassion and very efficient with timeline

Sylvia Hoeppner

January 27, 2026
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Reply from BBH Legal Services Ltd

It is lovely to hear Silvia that the team handled your matter with due care. Thanks you for sharing your thoughts, we appreciate your time and efforts.

Rated 5 out of 5 stars

Brilliant BBH Legal

Monika oversaw a Conveyancing contract for me. She was brilliant - kept me updated, was always considerate, and handled matters professionally

January 21, 2026
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Reply from BBH Legal Services Ltd

Thank you Paul for the valuable feedback. We are please to hear Monika was brilliant. Should you need anything further please do get in touch.

Rated 5 out of 5 stars

A very professional

A very professional, easy and straight forward experience. Absolutely 5 Star Service.

January 19, 2026
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Reply from BBH Legal Services Ltd

So good to hear Angela that our service was easy and deserves five stars. Thank you for sharing this with others.

Rated 5 out of 5 stars

BBH made the process very easy for us

BBH made the process very easy for us, great communication, very helpful. Would highly recommend.

January 15, 2026
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Reply from BBH Legal Services Ltd

That's great to hear Ken. thanks you for recommending us to future clients.

Rated 5 out of 5 stars

Updates expedited finally.

Once we had a designated contact ie Jean all went smoothly, we worked together to ensure our needs were met and the update required were made. All was expedited as expected.

January 12, 2026
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Reply from BBH Legal Services Ltd

Thanks you for the five star review. We appreciate your time and effort in leaving it for us and we are glad Jean provided a smooth efficient service.

Rated 5 out of 5 stars

Great Will writing service.

Will writing service.
Very helpful and informative. Had several questions being a second marriage. All sorted with a very professional staff. Would reccomend.

January 13, 2026
Unprompted review
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

We are so glad that we could give you guidance Ruth. if you or your loved ones need any assistance in the future please do get back in touch.

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