BBH Legal Services Ltd Reviews 

523
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting smooth and speedy processes. Many commend the helpful and friendly staff for their attentiveness and dedication, ensuring clients are well-informed. Excellent communication, prompt responses, and clear explanations make stressful situations feel well-managed and reassuring for consumers. However, some customers noted that initial stages could be slow, leading to uncertainty. A few also experienced poor communication, with unanswered calls or delayed email replies, causing frustration about transaction status.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Staff

Users describe positive interactions with staff, often highlighting their experience, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, helpful, and clear... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as professional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(523)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sales Conveyancers fab service.

From initial contact with Lynn, to completion, BBH conveyancing team were great. Stuff was done quickly and processed We dealt mainly with Catherine. She was quick to respond and answer queries for tge sale of our house, even when dealing with an extremely obstructive solicitor from the purchasers. Competitive fees as well.

March 16, 2026
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Reply from BBH Legal Services Ltd

Its nice to hear Robert that the service from start to finish was good. We are grateful for the review and you bringing your sale transaction to us. Should you or your loved ones need any further conveyancing assistance please do give us a call.

Rated 5 out of 5 stars

Thank you for your advice and patience…

Thank you for your advice and patience dealing with my Will. Really happy with the work you did for me.

March 5, 2026
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Reply from BBH Legal Services Ltd

Always happy to hear about a job well done. Thank you Frances for sharing your thoughts with others. We appreciate it.

Rated 5 out of 5 stars

no stone unturned

no stone unturned , efficient and quick to respond to any questions or querie.

March 16, 2026
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Reply from BBH Legal Services Ltd

Thanks you Warren for the excellent score and review. Its nice to hear the team was thorough.

Rated 5 out of 5 stars

A huge thank you to Victoria and her Team

A huge thank you to Victoria, Helen, Katie and Lynne for their amazing support. The whole team were professional, kind and genuinely cared about helping me through every step of the process.

They went above and beyond, and thanks to their hard work I’ve secured my beautiful new home. I’ve already recommended them to all my NHS colleagues!

Thank you again for such outstanding service

February 26, 2026
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Reply from BBH Legal Services Ltd

We all hope you are enjoying your new home. Many thanks for sharing your experience of our service with others. Should you need anything else please do get in touch.

Rated 1 out of 5 stars

Poor comms.

February 6, 2026
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Reply from BBH Legal Services Ltd

Thanks you for your thoughts. We do appreciate all feedback, good or bad. However without further information we can not investigate the communication issue you have had. Please do get in touch with us so that we can address this for you.

Rated 5 out of 5 stars

Excellent

Excellent. Helpful and supportive.

March 3, 2026
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Reply from BBH Legal Services Ltd

Thank you Carol. We are happy to have been of assistance.

Rated 5 out of 5 stars

Equity release

BBH were quick to reply to any questions and very helpful.

March 6, 2026
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Reply from BBH Legal Services Ltd

Good to hear Rod. Many thanks for sharing your thoughts here.

Rated 5 out of 5 stars

The communication all through the…

The communication all through the process was fantastic. My conveyancer Lesley answered my emails promptly and if necessary phoned me to explain tricky issues. I felt she and Lewis, who dealt with things when Lesley was on leave, were always looking after my interests. On completion day I received regular update calls and the final process was smooth and trouble free.

March 6, 2026
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Reply from BBH Legal Services Ltd

So glad to hear that Lesley and Lewis were able to help you with your transaction Judith. Many thanks for sharing your experience with others. Should you or your loved ones need any assistance with conveyancing please do let us know.

Rated 4 out of 5 stars

They got the job done

There were swings and roundabouts, but they were very professional in handling all issues. In the end, they sold my house in a reasonable amount of time. I'm happy with the outcome.

March 6, 2026
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Reply from BBH Legal Services Ltd

Thank you Rose and we are glad that the service received was professional and effective. Every conveyancing matter is different and its good to hear the team met these challenges.

Rated 5 out of 5 stars

House move

House move
Victoria and Helen were extremely helpful and professional with our recent house move, which was not without issues. Thank you so much for keeping us reassured and informed.

February 16, 2026
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Reply from BBH Legal Services Ltd

Glad to hear that you move went well Mrs Mac and thank you for sharing your thoughts. Should you need any assistance in the future we would hope that you get back in touch.

Rated 5 out of 5 stars

Great service throughout

Everyone very understanding and helpful.
Efficient throughout with clear instructions as to what I needed to do from my side and good communication.
I would be happy to recommend.
Thank you

February 27, 2026
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Reply from BBH Legal Services Ltd

Many thanks James for taking time out to leave us a great review. We are pleased that we could help you with your matter and thank you for recommending our services.

Rated 5 out of 5 stars

Your staff do you credit.

Your staff were informative and very patient with me I am a new widow who had never dealt with things like this before. So I cannot praise you enough thank you.

February 26, 2026
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Reply from BBH Legal Services Ltd

Thank you Carol for your kind words. We are grateful for your review and are appreciative that you entrusted us to assist you with this matter.

Rated 5 out of 5 stars

The team dealing with me kept me in the…

The team dealing with me kept me in the loop the whole time, and got the sale through in great time.

February 23, 2026
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Reply from BBH Legal Services Ltd

Nice to hear that we help with your sale quickly whilst keeping you updated. Thanks you for the great review Mum of Boys. We appreciate it.

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service and advice. Good communication throughout and always replied promptly to my emails.

February 27, 2026
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Reply from BBH Legal Services Ltd

Thanks Jo. We are glad to hear that the service and communication were of a high standard. if you should need anything in the future please do get in touch.

Rated 5 out of 5 stars

Very professional service

Very professional service
Victoria and Helen were fantastic
Both were easy to communicate with and made a stressful time as uncomplicated as possible with great communication and interpersonal skills
Would gladly recommend BBH to anybody who wants to buy or sell their house

February 27, 2026
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Reply from BBH Legal Services Ltd

Thank you Robert for taking time to leave a review and recommendation. We are so happy to to hear that Victoria and Helen took the stress out of the transaction and provided a great service.

Rated 5 out of 5 stars

Excellent conveyancing

Excellent, professional service for our conveyancing. Easy to contact by phone, prompt action, great communication and a good price. No hidden extras, clear prices and everything discussed. Great advice.No need to go into an office- everything was done online and on the phone, but with a personal service. Great team-work from Miranda and Emma.

February 27, 2026
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Reply from BBH Legal Services Ltd

We try and be as transparent, personable and efficient as possible so its reassuring to hear that our service delivered. Thanks you PZ for your kind words. Should you require anything else please get in touch.

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