BBH Legal Services Ltd Reviews 

521
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting smooth and speedy processes. Many commend the helpful and friendly staff for their attentiveness and dedication, ensuring clients are well-informed. Excellent communication, prompt responses, and clear explanations make stressful situations feel well-managed and reassuring for consumers. However, some customers noted that initial stages could be slow, leading to uncertainty. A few also experienced poor communication, with unanswered calls or delayed email replies, causing frustration about transaction status.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Staff

Users describe positive interactions with staff, often highlighting their experience, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, helpful, and clear... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as professional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

521 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(521)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We used this firm for both the sale of…

We used this firm for both the sale of our old house and the purchase of our new one. The process ended up being delayed, but Lesley and her assistant Lewis were excellent throughout.
They kept us well informed at every stage, were easy to get hold of, and always came back to us quickly with clear updates. Even when things slowed down, they stayed on top of everything and kept things moving as much as possible.
It also says a lot that the buyer’s solicitors fed back how good they were to deal with.
Really solid service and we’d definitely use them again.

April 17, 2026
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Reply from BBH Legal Services Ltd

We are very great full for the review Nat. Many thanks for taking time our to write it, and we are pleased that your transactions went well. Should you or your loved ones require anything in the future, please do let us know.

Rated 5 out of 5 stars

Thank you BBH Legal

I recently had my will prepared and I couldn’t be more pleased with the service I received. The solicitor was professional, approachable, and explained everything clearly in plain English, which made what could have been a daunting process feel straightforward and reassuring.
They took the time to understand my circumstances and wishes, answered all my questions patiently, and ensured everything was handled thoroughly and efficiently. Communication was excellent throughout, and I felt confident that my affairs were in safe hands.
I would highly recommend this solicitor to anyone looking for clear, reliable, and professional advice when making a will.

April 13, 2026
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Reply from BBH Legal Services Ltd

Thank you for the excellent five star review Mrs Carroll. Its so good to hear that your experience with us was so positive an professional. Should you or your loved ones require anything further please do reach out to us.

Rated 5 out of 5 stars

Very professional

Very professional. Clear explanations and very competent.

March 24, 2026
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Reply from BBH Legal Services Ltd

Many thanks for sharing your thoughts regarding our abilities here. We appreciate it. Should you require anything further do get back in touch.

Rated 5 out of 5 stars

BBH Legal Services Ltd

BBH Legal Services Ltd. Good commutation with Client. Always touch with Client. Best service provide the Client.

April 10, 2026
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Reply from BBH Legal Services Ltd

Thank you Jignesh. We believe in helping our clients as much as we can and are happy to see that you have recognised this in your review. Should you require any other services please do let us know.

Rated 5 out of 5 stars

BBH LEGAL HAVE DONE ALOT FOR ME

BBH LEGAL HAVE DONE ALOT FOR ME. FROM MY HUSBAND PASSING AWAY AND HANDLING HIS ESTATE TO AMENDING MY WILL 2x.
ALWAYS UPDATING AND VERY GOOD IN COMMUNICATION

April 7, 2026
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Reply from BBH Legal Services Ltd

We really appreciate you sharing your experiences with others Sandra and we are grateful that we could assist you in such a difficult time.

Rated 5 out of 5 stars

I cannot praise this company enough!

I cannot praise this company and their staff more highly!
They have been amazing with supporting me over the last 15 months with managing my late aunt, and then uncles, affairs.
Their patience and advice in regard to settling their affairs was invaluable.
So many legal issues, forms to complete and procedures to be gone through, were required and the staff guided me through each one.
Some online others in printed format.
They were available via e mail and on the phone.
Nothing seemed to be too much trouble.
Fees were very competitive and there were no hidden extras for additional phone calls.
I am very happy to recommend this company.

March 30, 2026
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Reply from BBH Legal Services Ltd

Thank you Mrs Hunt for your lovely words. We are grateful that our efforts to assist you during a difficult time were invaluable. We try and be as clear with our fees and communication as to make it a little easier.

Rated 5 out of 5 stars

Fantastic service for selling my…

Fantastic service for selling my existing property and purchasing my new property.

March 27, 2026
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Reply from BBH Legal Services Ltd

Thanks Baz. so pleased to hear you are happy with the service. If you or your friends and family need assistance in the future please let us know.

Rated 5 out of 5 stars

Remortgage

Emma Thomas helped with out remortgage, brilliant service from start to finish

Thank you

April 1, 2026
Unprompted review
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Reply from BBH Legal Services Ltd

Thanks Sara. Emma is an excellent member of the remortgage team and we are pleased she could assist.

Rated 5 out of 5 stars

Seamless service

Seamless service. Fantastic!

April 1, 2026
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Reply from BBH Legal Services Ltd

Great to hear Graham. Thanks for letting others know.

Rated 5 out of 5 stars

My probate application was made easy

BBH LEGAL SERVICES made my probate application a simple procedure.
From start to finish Michelle kept me up to date with the progress.
I would definitely recommend them

April 1, 2026
Unprompted review
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Many thanks David for your review. We appreciate you taking time to letting others know about the service you received.

Rated 4 out of 5 stars

Very good service

BBH kept me update on all stage of my house sale and was a very good service.

March 25, 2026
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Reply from BBH Legal Services Ltd

Thank you for the review and we are very happy that we could provide a good service for you. If you require anything further please do let us know.

Rated 5 out of 5 stars

Reliable, structured and easy to work with

I had a very good experience with BBH Legal Services throughout my purchase.
From the start, communication was clear and consistent. I was kept informed at each stage without having to chase, which made a big difference, especially during the more uncertain parts of the process.
What stood out most was their structured and practical approach. Queries were handled promptly, explanations were straightforward, and everything felt organised rather than reactive. It gave me confidence that things were under control at all times.
They were also realistic and transparent when timelines depended on third parties, which I appreciated. No overpromising, just steady progress and clear updates.
Overall, a professional and reliable service. I would happily use BBH again and recommend them to anyone going through a property transaction.
As a buyer who values clarity, speed and proper due diligence, I found their approach aligned exactly with what you want from a conveyancing team.

March 23, 2026
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Reply from BBH Legal Services Ltd

Lewis, we really appreciate you sharing your experience with us here on Trustpilot. It is great to hear that you have had a good experience with us and that the team looked after you and your transaction. We hope to be able to help you again in the future.

Rated 5 out of 5 stars

Everyone at BBH knew the jobs and very…

Everyone at BBH knew the jobs and very helpful sorting out any problems that we may have hadp

March 16, 2026
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Reply from BBH Legal Services Ltd

Always good to receive this kind of feedback Brian. Many thanks for sharing your experience. should we be able to assist in the future please do get back in touch.

Rated 5 out of 5 stars

Sales Conveyancers fab service.

From initial contact with Lynn, to completion, BBH conveyancing team were great. Stuff was done quickly and processed We dealt mainly with Catherine. She was quick to respond and answer queries for tge sale of our house, even when dealing with an extremely obstructive solicitor from the purchasers. Competitive fees as well.

March 16, 2026
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Reply from BBH Legal Services Ltd

Its nice to hear Robert that the service from start to finish was good. We are grateful for the review and you bringing your sale transaction to us. Should you or your loved ones need any further conveyancing assistance please do give us a call.

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