BBH Legal Services Ltd Reviews 

521
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting smooth and speedy processes. Many commend the helpful and friendly staff for their attentiveness and dedication, ensuring clients are well-informed. Excellent communication, prompt responses, and clear explanations make stressful situations feel well-managed and reassuring for consumers. However, some customers noted that initial stages could be slow, leading to uncertainty. A few also experienced poor communication, with unanswered calls or delayed email replies, causing frustration about transaction status.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Staff

Users describe positive interactions with staff, often highlighting their experience, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, helpful, and clear... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as professional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

521 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(521)

195 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional

Professional, efficient and great communication. Thank you

May 21, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you for the excellent review. It is appreciated.

Rated 5 out of 5 stars

Very positive experience and easy to…

Very positive experience and easy to deal with, excellent service, all steps explained

May 26, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks Tony. so glad that the experience was a positive one. Please do get in touch should you require any other services.

Rated 5 out of 5 stars

5* Experience

A wonderful balance of expertise, professionalism and engaged customer service ensured that I was fully informed and supported by Maxine, Emma and the team despite my case being somewhat atypical. Cannot rate the service provision any higher.

May 19, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Wow amazing review. Thanks you Daniel. Should you require any assistance in the future, Please do let us know.

Rated 5 out of 5 stars

The best recommendation we've ever been given

They were recommended when we decided to take equity from our house. They kept us in the loop all the way through the process when we explained we had no printer they provided hard copies, from start to finish I couldn't fault them on and a single thing. A special thank you to Monika O'Donnel we completed in a just a few weeks .

May 22, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you so much Francine for taking time out to leave a review. I'm glad it all went well for you and Monika with the team could help you with your transaction.

Rated 5 out of 5 stars

very good with the updates and if…

very good with the updates and if needed to speak to staff they always was on hand to help, monika o donnell was always happy to help

May 22, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks for the feedback. We appreciate you leaving a review and are very pleased to hear that we were always available for you.

Rated 3 out of 5 stars

I found it difficult doing it online…

I found it difficult doing it online and requested to have all paperwork sent by post to read and sign , this was agreed to do this but never happened , so had to go to my trinity finance to get them to print off all the paperwork and explain what I needed to do ,
Other than that it was a good service

May 15, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Evie for the feedback. I am sad to hear about the hiccup with the initial paperwork. We are happy to send out the paperwork in the post so I am sorry that this was not received when you requested it. But I am glad to hear the service otherwise was good.

Rated 5 out of 5 stars

Excellent service

Excellent service, Maxine and Emma did a great job!

May 15, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

thank you Todd for the review. It's great to hear that Max and Emma provided an excellent service.

Rated 5 out of 5 stars

You have been brillant

You have been brillant, pleasant, very professional with your dealings with me.

May 18, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Christine for the feedback. We really appreciate it.

Rated 5 out of 5 stars

BBH were supportive throughout a long…

BBH were supportive throughout a long and sometimes stressful staircasing process involving a housing association. The onboarding process was very pleasant and all staff, (Lesley and others) were friendly and helpful. Special thanks to Lewis, who guided us through every step of the final transactions and helped ensure everything completed successfully.

May 12, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Lewis and Lesley do it again! Thank you Lorna for sharing your thoughts here. We do appreciate all the feedback we receive and are happy we could assist with this complicated transaction.

Rated 5 out of 5 stars

Hallelujah for Rebecca

Rebecca was a huge support from the start and called me rather than relying on email where it was warranted which was a breath of fresh air. Due to Rebecca’s performance and professionalism I am using BBH to u retake the conveyancing for my home purchase. A speedy and efficient service at a traumatic and stressful period in my life.

May 13, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Rebecca is a valued member of the team and its good to get some feedback on her service here. Many thanks Claire for your review. We appreciate the effort and your continued support.

Rated 5 out of 5 stars

They provided a prompt and effective…

They provided a prompt and effective service. Rebecca and Geoff were approachable and provided good support.

May 7, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Suzanne for the comment on Rebecca and Geoff's service. Was are happy to be of assistance.

Rated 5 out of 5 stars

Lesley and Lewis were great throughout…

Lesley and Lewis were great throughout our experience
Very knowledgeable and brilliant customer service
Kept us updated and in contact throughout the process
It isn’t the first time I have used BBH and I came back because of the great service received

May 8, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks you Vicki for the great review. Made more impactful because of your continued support. If you require anything further please do get back in touch.

Rated 5 out of 5 stars

Very pleased with BBH

Helen Tasker and Victoria Fleming-Spink ensured that our move was a smooth one. They always answered my queries promptly and in detail which helped my peace of mind. I would definitely recommend BBH if you are moving house to carry out your conveyancing.

May 6, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you RT for your feedback. Is lovely to hear that Victoria and Helen did a excellent job and were prompt in getting back to you. Many thanks for recommending our service.

Rated 5 out of 5 stars

We believe at the beginning of our…

We believe at the beginning of our process of our remortgage the introduction was very nice. However, later during the process it was a bit challenging to get our representative when we are trying to get contact. Later at the final stages she was fantastic and did worked tirelessly and closing late to make sure we complete on-time.

May 1, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Many thanks Margaret for the great review. We are so pleased that we could assist you with your transaction. Should you require any other services please do get in touch.

Rated 5 out of 5 stars

Always kept up to date with our case…

Always kept up to date with our case including change of case handlers.

April 28, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Daniel. It is so important to keep clients informed and its reassuring to know that our processes work. Should you need any further assistance please get back in touch.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look