BBH Legal Services Ltd Reviews 

515
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, praising the staff for being attentive, helpful, and professional throughout their processes. Many appreciate the clear communication and swift responses to queries, ensuring they were well-informed at every stage. People often mention feeling peace of mind due to the team's efficiency and dedication, making potentially stressful experiences smooth and well-managed. However, some people mentioned experiencing poor communication, with phone calls occasionally going unanswered and email replies not always being prompt, leading to uncertainty. A few other people also felt that they had to handle more paperwork themselves or encountered issues with documents not being attached to communications, causing frustration.

What people talk about most

Service

Clients share positive opinions on service, frequently describing it as professional, efficient, and... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, helpful, and clear... See more

Response time

People report positive experiences with response times, noting quick and helpful correspondence in emails and... See more

User experience

Users describe positive interactions with user experience, highlighting professionalism and efficiency from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

515 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(515)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would highly recommend BBH Legal…

I would highly recommend BBH Legal Services. They provide comprehensive and clear documents to assist you in filling out the required forms, and the team has also been very supportive in both email and phone communications, adding a personal and individualised touch.

June 4, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Many thanks for sharing your experience of our service with others. We do appreciate it. So glad that we were able to assist you.

Rated 5 out of 5 stars

Mortgage application

straightforward application, easy email exchange and good value for money. overall an easy experience

June 2, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Many thanks for the review and we are please that you were happy with the service.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Replies to all emails very speedy. Very polite and friendly people to deal with - nothing too much trouble. Made a stressful time moving house go very smoothly. I would recommend them anyone.

June 9, 2026
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Reply from BBH Legal Services Ltd

Thank you Dave. So glad to hear that your transaction went well and that we helped reduce the stress of the move.

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, for sale and purchase. Regular contact and updates - even the estate agent said "you've got a good firm of solicitors there."

June 8, 2026
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Reply from BBH Legal Services Ltd

Wow James. High praise indeed. Thank you so much for your great review. Should you require anything further please let us know.

Rated 5 out of 5 stars

Excellent

Everything was done quickly and efficiently, which is pretty much all we could have asked for.

June 5, 2026
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Reply from BBH Legal Services Ltd

Glad to hear that Darren. Thank you for taking time out to let others know.

Rated 5 out of 5 stars

I have a mortgage with Barclays

I have a mortgage with Barclays. At close to the last minute my solicitors were
dropped from Barclays panel as a result of errors at the Barclays end of things.
My completion went through OK but a second firm had to be instructed to look after
Barclays interests.
From what I can gather, Barclays will not answer calls or respond to emails from my
solicitors.

May 29, 2026
Unprompted review
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Many thanks for your review. We really do appreciate it.

We have thankfully been reinstated on the panel following on from the error made by Barclays, which resulting in our temporary suspension. We couldn't let you down, and are happy that we could still complete on your purchase.

Rated 4 out of 5 stars

Not everyone has a printer

It would be more helpful if you only deal with one person. Also if things need to be signed or you need a written statement from someone. You should print and send them my mail with a return envelope. Not everyone has access to a printer.

June 1, 2026
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Reply from BBH Legal Services Ltd

Hi Tony. Many thanks for your feedback. We do really appreciate it and will take your points on board whilst we continually try to improve our service. If at any point a client requires a document posting please just let us know and we are happy to do so. Otherwise I am pleased that you had a generally good service from us.

Rated 5 out of 5 stars

BBH Legal Services were excellent they…

BBH Legal Services were excellent they supported with my home purchase, they were knowledgeable, professional and responsive.

June 1, 2026
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Reply from BBH Legal Services Ltd

Good to here JS. many thanks for letting everyone know about your positive experience with out Conveyancing team. Should you or your loved ones need help with this in the future please do let us know.

Rated 5 out of 5 stars

Fast process

Fast process, great communication with friendly manner. Very supportive and understanding service

May 29, 2026
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Reply from BBH Legal Services Ltd

Thank you Mr Ferencik for your great review. We are pleased that the service was friendly and supportive. We appreciate you sharing your experience.

Rated 5 out of 5 stars

**Excellent Firm for Conveyancing**

I have used the services of this company twice in the last ten months for conveyancing. On both occasions they have been exceptional - very professional, friendly and clearly experts in their field. I’ve recommended them to friends and would highly recommend them to anyone. Both Catherine (in Sales) and Victoria (in Purchasing) are excellent.

May 22, 2026
Unprompted review
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Shana, many thanks for your great feedback. And thank you for highlighting the teams excellent work. Should you need anything further please do let us know.

Rated 5 out of 5 stars

Positive experience

Recommended via Kingfisher mortgages. Good communication, straightforward process and responsive to questions. Work carried out quickly and efficiently with no problems:
Thank you for making this an easy process. We would recommend.

May 27, 2026
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Reply from BBH Legal Services Ltd

So nice to hear that the transaction was completed well and quickly for you Amanda. Should you or your loved ones need anything else in the future please do let us know.

Rated 5 out of 5 stars

Professional

Professional, efficient and great communication. Thank you

May 21, 2026
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Reply from BBH Legal Services Ltd

Thank you for the excellent review. It is appreciated.

Rated 5 out of 5 stars

Very positive experience and easy to…

Very positive experience and easy to deal with, excellent service, all steps explained

May 26, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks Tony. so glad that the experience was a positive one. Please do get in touch should you require any other services.

Rated 5 out of 5 stars

5* Experience

A wonderful balance of expertise, professionalism and engaged customer service ensured that I was fully informed and supported by Maxine, Emma and the team despite my case being somewhat atypical. Cannot rate the service provision any higher.

May 19, 2026
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Reply from BBH Legal Services Ltd

Wow amazing review. Thanks you Daniel. Should you require any assistance in the future, Please do let us know.

Rated 5 out of 5 stars

The best recommendation we've ever been given

They were recommended when we decided to take equity from our house. They kept us in the loop all the way through the process when we explained we had no printer they provided hard copies, from start to finish I couldn't fault them on and a single thing. A special thank you to Monika O'Donnel we completed in a just a few weeks .

May 22, 2026
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Reply from BBH Legal Services Ltd

Thank you so much Francine for taking time out to leave a review. I'm glad it all went well for you and Monika with the team could help you with your transaction.

Rated 5 out of 5 stars

very good with the updates and if…

very good with the updates and if needed to speak to staff they always was on hand to help, monika o donnell was always happy to help

May 22, 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks for the feedback. We appreciate you leaving a review and are very pleased to hear that we were always available for you.

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