Beagle Street Reviews 4,725

Abdul was a great help.

Abdul was helpful and really explained everything to me with patiences and grace! He is very knowledgeable and I feel so much better that I have set up a policy to fit my needs today! Thank you so much Abdul 🙂

I have contacted Beagle Street by e mail and nothing to update my address, telephone number which l did when l moved to gain my account/policy number and any paperwork l have never recieved. And at this point nothing but l am still paying my monthly payments and received nothing back. But if l pull out of my payments l loose everything l have paid in.

I got this from Beagle street at the end of last year and found out they had been taken over by another company which l did not know.

Reply from Beagle Street

17 Dec 2024
Hi Kevin

I'm sorry you're having trouble logging into your account.

Beagle Street have recently been aquired by OneFamily. Please email your policy number to or alternatively, call us on 0800 247 247 so we can look into this for you.

Thanks,

Shauna
Customer Relationship Representative

I am so shocked and very disappointed as l would expect assistance.

Sammi was really helpful with setting up my policy over the phone. He took the time to answer my questions and ensure I understood everything. Really great customer service! Friendly, professional and informative. Thanks Sammi!

Lack of admin and slow customer service. Took out the policy a week ago for life insurance and emailed because I didn’t think I’d be covered if I had an accident for horse riding. Slow response time so today I called. Spoke to a lovely gentleman who I wish I had got the name of. He checked with underwriters and all was well so I asked him to make sure the policy would not be cancelled. All was assured.
By the afternoon the policy has been cancelled by Rosie! So after all that faff I’ve no policy. Pointless me getting it reinstated as I’ll have lot out on the benefit too. So now they have lost a customer!
A comprehensive list of sports that are excluded would have avoided all this but there is no information about this on their website or account.

Amazing customer service.

I rang today as I needed to separate my life insurance from the joint policy I held. David F was really helpful and it was a quick and painless process. Thank you so much.

We lost our Daughter last year at the age of 38, and she had a policy with Beagle Street. The people involved have been amazing and very compassionate towards this claim, I filled in the form, and have had regular emails through the whole process. Now we have had Probate through the claim was settled immediately.
I would like to thank all those involved, especially Lisa one of the claims handlers who was very kind.

Excellent phone service. I spoke with Sammy, he was extremely helpful and made decisions about my purchase very straightforward.

I had a very positive experience with ABDUL regarding my life insurance cover. Abdul was professional, knowledgeable, and took the time to clearly explain all my options. I appreciated his patience in answering my questions and helping me feel confident in making the right decision for my needs. The process was smooth and efficient thanks to their guidance. Highly recommended!

A five star experience from start to finish. We had a decreasing life insurance policy with critical illness cover taken out in 2014. This year I was unfortunately diagnosed with Cancer. The Beagle Street claims team were simply outstanding. Emails were answered within the hour, information gathering was painless and fast and within a month of initial enquiry the payout was made.
This has changed the shape of our future beyond measure. I am so glad we took out the policy but even happier we chose to use Beagle Street. I cannot recommend them highly enough.
Thank you Beagle Street!

Today Abdul helped me sort out life insurance and critical cover. He was extremely patient and explained everything very clearly. He was thorough and happy to help at every step. Excellent service. Highly recommend!

The customer service team were easy to contact and helped resolve my enquiries. In particular, David Ford, was very friendly and helpful!

Amazing Customer service from Abdul and Sharon, couldn't fault them, answered all the questions I may have had, and made the whole experience less nerve racking than It could hav been

We had an excellent service from Abdul. He was helpful and answered all our questions thoroughly.

Amazing customer service from Abdul. He went above and beyond to help me with my life insurance. He was very helpful, I will be recommending everyone to Beagle street.

I took out life insurance with critical illness cover a few years back and had to claim under critical illness recently. The communication was excellent from the day I emailed them. I received regular updates and rapid replies to all my queries. Would definitely recommend.

Stolen my money. Cancelled the policy and still charged me for the full month of not having a policy. Their customer service is a joke.

I have called up 4/5 times in the past 2 months for updates on my dads life insurance, couple of the people that worked their was really unprofessional and disrespectful to me and my dads passing. The last call I had was with Nel, she was the sweetest person, very empathetic, attentive and making sure I was happy with everything before ending the call. If you were to call this company for insurance make sure you speak to Nel for the best results. Thank you for the amazing customer service! She deserves a pay rise or commission for her amazing work!

David was a great support guy. Made everything work.

Abdul made taking out life insurance simple and straightforward. he answered any questions and was happy to help. Great Job Abdul