Bean Coffee Reviews 173

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 4 out of 5 stars

10 day's and still no coffee. I was out when APC attempted delivery then they sent it back to the shop I have contacted the shop who assured me they would send my coffee out again and I'm still wa... See more

Rated 5 out of 5 stars

My husband and I have been enjoying our daily coffee made from "Bean blend" beans for sometime now. We like the taste, quality, consistency, service and etc. We had some visitors from abroad a few w... See more

Rated 5 out of 5 stars

Lovely coffee, turns dreary mornings into little pockets of sunshine, albeit for the very brief time the cup lasts for! I recommend the Braziian and Rwandan blends for unique flavours and the bean bl... See more

Rated 3 out of 5 stars

I use this coffee shop a lot as it has a good atmosphere but recently I have seen something that upsets me. I understand that all outdoor eateries near the docks or in the City have a problem with pid... See more

Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

Written by the company

We love to help people make better coffee no matter what their tastes are, we know everyone likes their drink differently so we’ve made it our mission to roast the best coffee possible that’s bursting with flavour whichever way you brew it! We've been around since 2008 and roasting our own coffee in our Liverpool Roastery since 2015. You might have visited us in one of our coffee shops across the North West or we may be coming to a high street near you soon. We roast a range of speciality coffee that’s available on our online store, including many single origins and our signature Bean Blend – a number of which have won Great Taste Awards that we’re really proud of. Our passion for coffee comes from our love for the way it’s made, the people who grow it and the incredible pride and care they take when nurturing every single coffee plant and preparing each bean in harmony with the natural environment they all thrive in. From visits to coffee farms across the globe and the close relationships we hold dearly with farmers and trusted import partners, we have embraced our responsibility to help make the coffee industry better, starting by knowing exactly where our beans come from, who is growing them and who’s handling it between the farm and us. Understanding this chain is the key to ensuring a sustainable future for coffee growing communities and the ability to continually improve quality of coffee and quality of life. Closer to home we do our best to build meaningful partnerships that support our local community, and have been working with Alder Hey Children’s Hospital with our limited edition single origin beans hoping to raise tens of thousands of pounds to support the incredible work they do. We really hope you enjoy our coffee, please let us know what you think by commenting on Instagram, messaging us, leaving a review or whatever else suits you best, and if you love it that much then tell your friends! We’re here to listen, learn and keep improving along this journey together, thanks for coming with us!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent coffee and excellent team

Excellent coffee and excellent team.

Worked with Bean a number of times and had many meetings in their coffee shops. Would highly recommend for both corporate events and when you need your coffee fix.

November 22, 2022
Unprompted review
Bean Coffee logo

Reply from Bean Coffee

Thanks for your fantastic review Jay! Hope to see you soon :)

Thanks,
Leah Abdallah
Community Manager

Rated 5 out of 5 stars

Best Blend!

Wonderful coffee and an even better level of service xx

November 18, 2022
Unprompted review
Bean Coffee logo

Reply from Bean Coffee

Thanks for the review Ariana! :)

Thanks,
Leah Abdallah
Community Manager

Rated 5 out of 5 stars

Nice coffee and supporting a great…

Nice coffee and supporting a great cause . Quick delivery too

November 22, 2022
Bean Coffee logo

Reply from Bean Coffee

Hi Jane,

Thank you so much for your lovely review and for buying a few bags of our Oli's Blend, we appreciate it!

Thanks,
Leah Abdallah
Community Manager

Rated 5 out of 5 stars

I often pop into Bean when I’m in…

I often pop into Bean when I’m in Rochdale centre for a coffee. There’s quite a few coffee shops to choose from but I really enjoy the coffee in Bean and the staff are always friendly and helpful. The surroundings are lovely and it’s nice to relax and watch the world outside. Prices are very reasonable.

November 23, 2022
Unprompted review
Bean Coffee logo

Reply from Bean Coffee

Hi Catherine,

Thanks for your lovely review about our Rochdale store, I'll pass on the message to the team there :)

Thanks,
Leah Abdallah
Community Manager

Rated 5 out of 5 stars

Bestest coffee around, you won't be disappointed.

Amazing tasting coffee, fantastic blend and plenty of variety to chose from. Reasonably priced for all their products and little added extras such as syrups and selection of alternative milks.

November 16, 2022
Unprompted review
Bean Coffee logo

Reply from Bean Coffee

Thanks for the wonderful review Kelly! Glad you enjoy our coffee :)

Thanks,
Leah Abdallah
Community Manager

Rated 5 out of 5 stars

Fantastic place

Fantastic place! Staff amazing and coffee great! Highly recommend this place

November 21, 2022
Unprompted review
Bean Coffee logo

Reply from Bean Coffee

Thanks for the lovely review Luke! :)

Thanks,
Leah Abdallah
Community Manager

Rated 5 out of 5 stars

Purchased the Charity Christmas…

Purchased the Charity Christmas Cards,what a fabulous idea.
Bean’s website was easy to access.

November 14, 2022
Bean Coffee logo

Reply from Bean Coffee

Thanks for the lovely review, and supporting such a great cause Judi!

Thanks,
Leah Abdallah
Community Manager

Rated 5 out of 5 stars

Great coffee delivered to your door.

Great coffee delivered to your door.

I’ve tried a few different blends with the Brazilian and Bean being my favourite.

Give it a go - you won’t be disappointed!

November 10, 2022
Unprompted review
Bean Coffee logo

Reply from Bean Coffee

Cheers Luke! We have a little soft spot for those two as well :)

Thanks,
Leah Abdallah
Community Manager

Rated 5 out of 5 stars

Best Coffee. Ever.

This is, quite simply, the best coffee money can buy. Go get some….you’ll find you have to subscribe as you won’t be able to drink anything else.

November 21, 2022
Bean Coffee logo

Reply from Bean Coffee

Thanks for the lovely review Eve!

Thanks,
Leah Abdallah
Community Manager

Rated 5 out of 5 stars

The coffee is amazing

The coffee is amazing - and the price is very reasonable! Most importantly it is sustainably and ethically sourced!
Thank you BEAN COFFEE, our staff LOVES your roasts!

November 21, 2022
Bean Coffee logo

Reply from Bean Coffee

Hi Natalie,

Cheers for the review! We are made up you and your staff loves the coffee :)

Thanks,
Leah Abdallah
Community Manager

Rated 5 out of 5 stars

Amazing coffee and fantastic stores

Amazing coffee and fantastic stores, love the Liverpool City Centre vibes!

The Brew Bar is also great, I learned so much about different types of coffee, single origins, and ways to drink it! Definitely going to be investing in a V60 to enjoy at home on the weekends.

Staff also really friendly and helpful, loved the independent approach rather than going to a typical high street coffee shop, highly recommend!

September 27, 2022
Unprompted review
Bean Coffee logo

Reply from Bean Coffee

Hi Adam,

Thanks for leaving such a wonderful review!
Love that you're thinking about getting a V60, if you need any help with recipes, give us a shout :)

Thanks,
Leah Abdallah
Community Manager

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