Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... See more
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Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... See more
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... See more
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... See more
Company details
About Beanmachines
Written by the company
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contact info
United Kingdom
- beanmachines.co.uk
4.3
Excellent
223 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
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Excellent service. would highly recommend the engineer
The visit was organised as a same day appointment which was great. The engineer turned up at the expected time and was flexible in waiting for my staff to clean the area around him. He was very professional, amenable and discussed everything he needed to do giving accurate timings, lots of information, provided some up to date training and was in general very very good.
November 14, 2022
Bean Machines gave me helpful advice
Bean Machines gave me helpful, impartial advice when selecting the machine for my office. When I had selected the machine the purchase process was handled brilliantly from order acceptance, leasing and installation. I even got some free coffee beans to get us started.
October 10, 2022
Steam arm pressure issue
Mihai turned up as scheduled and on time. He is very knowlegeable and a pleasure to work with. He managed to solve the issue without fuss and in a timely manner menaing we could get to serving coffee as soon as we could. I would definately recommend Mihai and would request him in future
November 7, 2022
Kept to appointment time
Kept to appointment time, fixed the problem and thoroughly tested the machine afterwards. A very professional service
November 1, 2022
Excellent customer service from start…
Excellent customer service from start to finish. Engineer Mark was friendly and courteous.
October 21, 2022
Excellent service
October 14, 2022
Great product and great service
We purchased a Crew CM50 coffee machine from Beanmachines last month and we're delighted with it. Liam from sales was knowledgeable and very helpful. Mihai installed the machine quickly and carefully before showing us how to use it. He was extremely professional and patient and clearly knew about the coffee machine. Post installation I had an online training session with Farheen who was really helpful and gave me some useful tips. I would fully recommend Beanmachines, the service we have received has been excellent.
September 28, 2022
Highly recommended!
Professional service and great products
I tried the Maximo blend and I cannot live without, our customers absolutely loving the coffee too
October 4, 2022
Contacted them regarding a machine that…
Contacted them regarding a machine that we didn't purchase from them but needed help with. They responded to our question quickly and were very helpful. Thank you!
October 4, 2022
Incredibly helpful, knowledgeable and friendly
After purchasing a couple of coffee machines which everyone in the office have been delighted with, I had a training video call with Farheen. She was incredibly helpful, knowledgeable and friendly. Also spoke to the service manager who was just as much of a pleasure to deal with. Highly recommended
September 27, 2022
Terrible after sales service
Really good service up until I paid the invoice and after 3months of use the coffee machine is showing issues which I have contacted and emailed different departments over the last few weeks to hear nothing back.
November 15, 2021
Unprompted review
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