Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... See more
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See what reviewers are saying
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... See more
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... See more
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... See more
Company details
About Beanmachines
Written by the company
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contact info
United Kingdom
- beanmachines.co.uk
4.3
Excellent
223 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
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Straight forward and easy to…
Straight forward and easy to communicate, understood our needs and a quick turnaround
May 16, 2023
Liam and Scott where both really…
Liam and Scott where both really helpful and went above and beyond to help at short notice, many thanks
May 11, 2023
I’ve payed £65 for call out then £29…
I’ve payed £65 for call out then £29 for each started half an hour +vat. Engineer reprogrammed machine which was not needed and then said he wouldn’t recommend to do anything!! Well I’ve got someone else who fixed machine within 20 minutes. No more I can say
April 24, 2023
Reply from Beanmachines
I am very sorry that you are unhappy with our engineer. As a company we aim to maintain an exceptional first-time fix rate, and I am very surprised that our engineer was unable to fix this issue for you. On close investigation we have listened to the initial phone call that you had with us. At the booking stage the call-out and labour fees were made clear on the phone call, as is the case with every customer. It was also made clear to you that this call out charge would be required regardless of whether the machine was repairable or not. It is sometimes the case that machines don’t present a fault when an engineer is present, and therefore it is impossible for a fault not found to be rectified. It is a shame that you didn’t contact us before posting this review, to give us a fair opportunity to resolve this. We always strive to leave the customer satisfied with our work. We are very sorry that we haven’t met your expectations and we really hope that you contact us to discuss further.
Excellent service.
The service engineer went above and beyond his remit helping me to understand some of the programming of our machine, making it easier to adjust if necessary. He was efficient and thorough. Great service.
April 18, 2023
Very quick response from the company…
Very quick response from the company and the engineer was excellent very friendly and professional and he took his job very seriously he tried to get the machine running as soon as he could well done 👏🏽
April 24, 2023
The service provided was excellent
The service provided was excellent. We will use Bean Machine again.
The engineer was very efficient and arrived at the time agreed.
April 24, 2023
great communication prompt and reliable…
great communication prompt and reliable service
March 30, 2023
Goodservice
Although I wasn't present, my manager reports good/polite service from your engineer. I thought the charges were reasonable.
March 3, 2023
Reliable and Friendly
I always receive a reliable & friendly service from Bean Machines.
Mihai is fabulous, he takes great care & attention when servicing the machine and he always goes the extra mile giving me advice on things I can do to make my machine run better. Thank you Bean Machines!
March 1, 2023
Prompt online response
Prompt online response, booking and visit by friendly and professional engineer.
February 24, 2023
Great service from initial enquiry…
Great service from initial enquiry through to install and training. Would highly recommend this company
February 16, 2023
It was was good service and engineer…
It was was good service and engineer was excellent. But very expensive.
February 16, 2023
Reply from Beanmachines
Thanks for your review. I appriciate coffee machine can appear expensive but we constantly monitor our prices to ensure we are offering good value against our competitors. Obviously we are not perfect so if you feel there was a particular issue with a section of your service please call the office and we will gladly look into it for you. Thanks again.
Excellent service from the engineer and…
Excellent service from the engineer and punctual.
February 16, 2023
Lots of knowledge and great communication
Lots of knowledge and great communication from the sales team when we bought our latest coffee machine. Would thoroughly recommend Beanmachines.
February 7, 2023
Bean machines
Bean machines
Hi everyone.
From discovering BeanMachines online to discussing my requests with Liam and Scott, everything was made so simple. I now have my coffee machine installed and it works a dream.
All staff were so helpful and gave me all the confidence I needed to buy one of their machines supported by any backup that I hopefully will never require
Best decision for a long while :)
February 7, 2023
5 Star
Was a five star service since the beginning of the progress. I want to specially thank Neil he’s being given the best customer service ever.
February 6, 2023
Absolutely excellent customer service…
Absolutely excellent customer service from start to finish from Liam. Would highly recommend Beanmachines!
February 6, 2023
Amazing engineer Mark!
Amazing engineer Mark!! Talked me through everything about the machine, answered all my questions, learnt so much about the machine!! Absolutely brilliant customer service!!
February 1, 2023
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