Beards & Daisies Reviews 

12,260
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, describing it as amazing, helpful, and quick to resolve issues. Reviewers are also highly satisfied with the quality of the products, noting plants are beautiful, healthy, and often well-packaged upon arrival. Many people appreciate the speedy delivery and good communication regarding transit. However, some customers experienced problems with delivery, including items arriving damaged, delayed, or not being delivered as expected. A few other people also felt that product sizing was not as described, or received plants that were not in good condition or had issues with pots not fitting.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the healthy and beautiful... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt delivery,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's promptness, friendliness,... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and stating they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service. There was an issue at our end with the concierge at my daughter’s flat not accepting the delivery. Beards and Daisies customer service were amazing. Answered my email within 2 hours a... See more

Rated 5 out of 5 stars

This is the second time I’ve ordered from beards and daises now and on both occasions I’ve been impressed by the quality of the plants and different choices of vases. On my second order, one of my pla... See more

Rated 5 out of 5 stars

First time using this company and I’m very impressed. The cowboy cactus was exceptionally well packaged and not a grain of soil came out during transit. The item arrived on the correct day selected fo... See more

Rated 5 out of 5 stars

Found this company on the internet. I was looking for a large, artificial but realistic and good quality plant to enhance my new windowless downstairs bathroom. Beards and Daisies offered me the qual... See more

Company replied


Company details

  1. Garden Center
  2. Flower Delivery
  3. Living Room Furniture Store

Written by the company

Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(12,260)

1,303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I used Beards & Daises for the first…

I used Beards & Daises for the first time today and was very impressed by their very quick response to change an incorrect delivery address. They responded in minutes. If the rest of the service meets these standards I will be extremely happy.

June 4, 2026
Unprompted review
Rated 2 out of 5 stars

Use somebody else.…

Decent plant but a pot that was clearly too small.
They are deceitful around the postal charge also.
Adding two charges of 4.99.
Sent them photos of a clearly too small pot, they said a delivery company would pick it up as long as it was packaged and would then refund me.
Needless to say, the delivery company didnt turn up.
A company who cares about the goods they provide wouldnt have sent a pot that clearly was too small in the first place and certainly wouldnt have argued the toss for a refund over a 16 pound pot. The pictures on the website showed a pot fitting the plant, what they sent clearly didnt. I suggest using another business.

June 2, 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Colin,

Hi,

Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your experience.

We would really like the opportunity to investigate this further and get this resolved for you. Unfortunately, we're unable to locate your order from the information provided in your review.

Please can you provide more information so we can get this resolved for you

Rated 5 out of 5 stars

Best service

I have used Beards & Daisies previously with no issues at all. Recently placed another order, the plant turned up looking a bit sad. I emailed over pictures and the best customer service was received. The plant was replaced really quickly and with no fuss. Would 100% recommend based on this experience and I will be ordering again.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Bad Experience

Ordered a large plant pot that arrived smashed. Given the lack of protection with the packaging it was never going to arrive in one piece. Unable to replace the item as they have no more stock and the collection process is extremely slow. I am £180 out of pocket due to their failures and still don't know when my refund will be received

May 28, 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Alex,

We're very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide.

We have contacted you privately to resolve the matter and appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Excellent customer service

This was my first time buying from Beards and Daisies. I got a prayer plant in a ceramic pot. Unfortunately when I opened the box the pot was broken as was the plant. I took photos and contacted customer service. They responded the same day full of apologies and sent a replacement which I'm happy to say is perfect. I never bother if there's an issue with a delivery as it happens. It's how a company responds that matters and Beards and Daisies were excellent. Very happy with my new plant and pot.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Company cares about their customers

The plant I ordered was a little damaged in transit, I emailed the company saying I was disappointed and they arranged a replacement straight away (I sent photos in original email) I didn’t ask for a refund as it still functioned as a plant, it wasn’t dead, just broken in places. I have bought plants & gifts from this company before & they have always been of high quality. I’m very impressed with the customer support & service. Would highly recommend buying from Beards & Daisies ( accidents happen in transport sometimes, it’s how you deal with them that counts) as they care about their customers.

June 3, 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Vik,

Thank you so much for your lovely review.

We’re sorry your plant arrived a little damaged, but we’re so pleased our team could resolve this quickly for you.

Your kind words and continued support mean the world to us, we hope to help you grow your indoor jungle for many years to come!

Rated 5 out of 5 stars

Great gift

Easy to order, delivered very quickly & beautiful plant

May 28, 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Karen,

Thank you for your lovely review! We're delighted to hear that ordering was easy, delivery was quick, and that you loved the plant. We really appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

June 3, 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi there,

Thank you for your review

We're so pleased to hear you had an excellent experience with our customer service team.

We hope you're enjoying your plant and thank you again for your support.

Rated 5 out of 5 stars

Very nice plants i am so satisfied

Very nice plants i am so satisfied

June 2, 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Sarala,

Thank you for your lovely review

We're so pleased to hear that you're happy with your plants and we really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Brilliant plants

I can’t say often enough how pleased I am with service provided and quality of plants from B&D. I love that they give a full breakdown of the plants including how to maintain and what to expect. Thank you again B&D

June 3, 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Thank you so much for your review and continued support.

We're delighted to hear how pleased you are with both our plants and service. We want to make plant parenthood as enjoyable and rewarding as possible.

Thank you again for your kind words, they mean a lot to the whole team.

Rated 5 out of 5 stars

Customer care here is awesome

Customer care here is awesome, never too much trouble if there are any issues and quick response.

June 3, 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Alex,

Thank you so much for your kind review!

We're delighted to hear that you've had such a positive experience with our customer care team. Providing helpful, responsive support is really important to us, so it's wonderful to know that came across.

Rated 5 out of 5 stars

Excellent selection and high quality

Excellent selection of high quality lovely plants, I ordered a Snake plant and it came very quickly and looks lovely. Well packaged as well. The website makes it easy for beginners as you can sort plants by level of care, light, watering, size, making it much easier to find something suitable. Overall highly recommend for house plants, I will certainly use Beards & daisies again for future plant purchases

May 27, 2026
Unprompted review

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