I ordered Gilbert for a new baby, having not used The Bear Garden before. The website was very clear, especially as to which items were suitable for newborns. There was a quick response letting me k... See more
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... See more
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Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... See more
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Ordered a jellycat toy for my grandson, received the item within 4 days of ordering very neatly packaged with a cute note. Received regular updates on the status of my package. Very happy with my purc... See more
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Company details
About The Bear Garden
Written by the company
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Contact info
10 Jeffries Passage, GU1 4AP, Guildford, United Kingdom
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5.0
Excellent
4K reviews
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The Bear Garden are exemplary
The Bear Garden have been exemplary. They are masters in customer service,my package was sent lightening fast & packed very well. I've had a very pleasant interaction & am very thankful.
Cheers Dianne
December 15, 2025
Great service secure delivery and great…
Great service secure delivery and great packaging all with care 😊
Unfortunately an unwanted gift 😢
December 16, 2025
Reply from The Bear Garden
Thank you very much for the kind review. But I am so sorry that he was an unwanted gift!
Best wishes,
Andrew
Last minute order on line
Last minute order on line, spoke to gentleman next day , very kind and helpful . Teddy bear was delivered beautifully wrapped ! Will def be ordering from there again ! Fab service
December 22, 2025
Reply from The Bear Garden
Thank you for the lovely review, Josephine! 😊
Best wishes,
Kate
Reply from The Bear Garden
Thank you, Diana! We always welcome phone calls too!
I bought 2 items and I’m delighted
I bought 2 items and I’m delighted. The packaging was beautiful and customer service was excellent.
December 18, 2025
Reply from The Bear Garden
Thank you so much, Pauline!
Best wishes,
Andrew
What a fabulous shop and service
What a fabulous shop and service.
I ordered rather late for Christmas but true to their word, the parcel arrived the next day. The items were beautifully packed and absolutely perfect and delightful
I will absolutely be returning to this wonderful shop regularly!
Thank you for such a lovely experience :)
December 18, 2025
Reply from The Bear Garden
Dear Joanne,
Thank you so much for your very lovely review. I am so glad that the parcel made it to you on time and that the contents were appreciated!
Thank you.
Best wishes,
Andrew
Friendly and speedy service
Easy to use website with extensive range of teddy bears and other stuffed toys. Speedy dispatch and delivery with great communication on status. Friendly and helpful service over the phone. Also worth visiting their shop in Guildford for inspiration.
December 17, 2025
Reply from The Bear Garden
Dear MD,
Thank you so much for your kind review and also for emphasising that it is worth visiting us in person! Thanks.
Best wishes,
Andrew
Great service and great product
December 9, 2025
Reply from The Bear Garden
Thank you!
Best wishes,
Andrew
Super Steiff
Our chosen Steiff bear arrived promptly and so very well packaged - thank you! He was even more gorgeous than his online image, which made it harder to give him away. But we know he’ll be treasured by our Grandson.
December 8, 2025
Reply from The Bear Garden
Thank you for the wonderful review, Ruth! 😊
Best wishes,
Kate
Special Delivery customer service I received was…
The customer service I received was absolutely amazing. I ordered my bear ( Fynn ) on the 15th Dec around 4pm. Later that day I received confirmation of my order. Fynn was delivered by Royal Mail on the 16th Dec at 1 pm in perfect condition. There was an invoice in the parcel telling me who packed my order and a little sticker wishing me a Merry Christmas ( nice touch) The whole process from ordering to delivery took less than 24 hours. Well done to you all. Would definitely give The Bear Garden a BIG 10/10. All the very best.
December 15, 2025
Reply from The Bear Garden
Thank you for the incredible review, Philip! 😁
Best wishes,
Kate
First class
Absolutely fantastic service, could not fault anything. So immaculate in every detail. First class, would recommend and use again.
December 15, 2025
Reply from The Bear Garden
Thank you for the fantastic review! 😊
Best wishes,
Kate
Reply from The Bear Garden
Thank you for the great review, Michael!
Best wishes,
Kate
My 3rd purchase from The Bear Garden…
My 3rd purchase from The Bear Garden and again superb service and prompt delivery. Another happy young person with an Eeyore friend
December 11, 2025
Reply from The Bear Garden
Thank you for the awesome review, Mike!
Best wishes,
Kate
Perfect Jellycat and quick delivery
December 11, 2025
Reply from The Bear Garden
Thank you so much, Trudie!
Best wishes,
Andrew
Great communication and company to buy…
Great communication and company to buy from, very helpful on line. Great range of bears, Steiff and Charlie bears. Would buy from again anytime. Thank you to all who work at the Bear Garden.
December 3, 2025
Reply from The Bear Garden
Thank you for the lovely review, Tarina! 😊
Best wishes,
Kate
Five star company! Delivery time and presentation was…
Delivery time and presentation was great. The bear is beautiful.
December 10, 2025
Reply from The Bear Garden
Thank you so much for your very kind words!
Best wishes,
Andrew
The service was great as always
The service was great as always. The beautiful bear I ordered arrived quickly and was very carefully packed. I have ordered a number of bears from Bear Garden over many years and have always been pleased with the service and communication about the order.
December 8, 2025
Reply from The Bear Garden
Thank you for the fantastic review, Rosanne! 😊
Best wishes,
Kate
Great service
Great service. Beautiful bear for my beautiful little grandson. He arrived in time and was exactly what we wanted.
December 1, 2025
Reply from The Bear Garden
Thank you for the wonderful review, Deborah!
Best wishes,
Kate
Reply from The Bear Garden
Thank you for the great review! 😊
Best wishes,
Kate
Absolutely fantastic shop
Absolutely fantastic shop! Bear arrived beautifully and carefully packaged. The delivery was super fast and the bear is just gorgeous. Highly recommend this company for the whole package.
December 8, 2025
Reply from The Bear Garden
Thank you for the amazing review, Abigail! 😊
Best wishes,
Kate
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