BearHugs is the most gorgeous company! Faye, it’s owner, has worked so hard over the years to create this beautiful concept of sending a bear hug and has been my go to for ordering thinking of you pac... See more
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Review summary
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Reviews shaping this summary
My daughter suffers with mental health and loss of her daughter,I found those site and sent her a gift,she was delighted to recieve it.The lady that owns it shows good customer care and checks in with... See more
Company replied
Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts.... See more
Company replied
I live in France, since Brexit it was getting increasingly difficult to get parcels to the UK. As I wanted to keep on sending care packages to my UK-based friend without having to pay more on delivery... See more
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Company details
Written by the company
Send a thoughtful "hug in a box" gift by post. Whether it's Thinking Of You, Get Well Soon, Happy Birthday, Here For You or Just Because, BearHugs offers a range of gift boxes with a fully customisable personal touch. Corporate gifting services also available.
Contact info
372 Langsett Road, S6 2UG, Sheffield, United Kingdom
- hello@bearhugsgifts.com
- bearhugsgifts.com
4.9
Excellent
216 reviews
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Great
Easy to shop. Communication was excellent, box arrived on time and was perfect
October 17, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to write a review for us, Allison. Really happy that it was easy to order your hug in a box - we loved helping you send it! Thank you again for thinking of us 🤍
Beautiful gift with thoughtful and kind customer service
The website was so easy to use, selecting items to make up my own gift from such a lovely range. Packaging and posting was very efficient and their customer service was excellent with thoughtful and kind communications. I’m so happy with this service I would highly recommend to anyone.
October 7, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for leaving this lovely review, Claire. We're so happy to have been able to help you send a hug and are really pleased you were happy with the service you received. Thank you again for thinking of us 🤍
Easy to order and amazing beautiful gifts
Lovely selection of thoughtful gifts and efficient delivery
July 10, 2025
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely review, Corrie. Really happy to hear that you were pleased with your hug in a box gift and the process of ordering it 🤍
Great idea for gifts
Gift was really appreciated. Quick delivery and a great range of gifts to choose from
September 15, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
So glad to hear your hug in a box went down well, Liz! Thank you so much for thinking of us and for taking the time to leave this lovely review 🤍
My friend is having a really tough…
My friend is having a really tough time… thank you the items I selected were much appreciated
September 6, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
So sorry to hear that your friend is having such a difficult time, Jane. It means a lot that you'd trust to help you send a hug to them. Thank you for thinking of us and for taking the time to leave this review 🤍
A very well received gift
A very well received gift. Nicely presented and arrived on time. Thank you.
June 5, 2025
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely feedback, Helen. Over the moon to hear your hug in a box was well received. Thank you again for thinking of us 🤍
A hug from afar
I live in France, since Brexit it was getting increasingly difficult to get parcels to the UK. As I wanted to keep on sending care packages to my UK-based friend without having to pay more on delivery than on parcel content or to expose my friend to prohibitive custom fees, I choose BearHug. I'm glad I did, the items are of great quality, well-packed and lovely! It is really a hug from afar!
August 20, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
We're so happy we could help you reach out to your UK based friend, Elizabeth. Thank you so much for thinking of us and for taking the time to leave this lovely review 🤍
Great experience
Both the product and customer service are so wholesome! The recipient of my bear hug loved it. Thank you :)
August 12, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Over the moon to hear you were happy with both our gifts and the service you received, Irena. Amazing news to hear that your hug in a box went down well with your recipient :) Thank you so much for thinking of us and for taking the time to leave this review 🤍
Super as always!
Bear Hugs gifts are always so well received! They’re my ‘go to’ for a little pick me up. They’re packaged beautifully and always ah an efficient service.
August 18, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave such a lovely review, Laura! It's a pleasure to help you send pick me up gifts. Thank you for thinking of us and for your ongoing support 🤍
The best gift ever!
The best gift ever!
I use this company all the time and everyone I send a ‘hug’ to loves it from the gifts themselves to the gorgeous packaging.
May 5, 2025
Reply from BearHugs - 'Thinking of You' Gifts
Always makes us smile to send a hug for you, Lynne! Thank you for thinking of us 🤍
Lovely gifts and excellent customer…
Lovely gifts and excellent customer service, thank you.
July 22, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely review - it means a lot to hear that you were happy with both our gifts and customer service 🤍
This is the 2nd time I have used this…
This is the 2nd time I have used this Company the quality of the products is excellent and certainly brought a smile to the receiptian. They are beautifully presented. I only have one suggestion that the address box needs an extra line as I was not able to fit the full address details in. The problem was solved very quickly by their customer service. I fully recommend this company to spread some cheer to your friends and family
June 16, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for this valuable feedback. Over the moon to hear that your hug in a box went down well. We'll absolutely look into what could have caused the address box to not have enough room to fit the full address in 🤍
This gift was delivered two weeks late
March 3, 2025
Reply from BearHugs - 'Thinking of You' Gifts
Hi Linda, I'm so sorry to hear that you felt your order was delivered late. I've just taken a look into this and can see that you placed your order in the couple of weeks we closed while I took some maternity leave after the arrival of my baby. We had an announcement banner live at the top of our website at the time you placed your order explaining that all orders placed while we were closed would be dispatched as soon as we reopened. On all of our product pages, we popped a little box up which stated the earliest arrival date of gifts. We also sent an email to everyone who placed an order in this time to make sure it was clear that it would take a little longer than usual for hugs to arrive. I'm so sorry if our email didn't reach you for any reason - I wonder if a spam filter could have perhaps got in the way? I'd hate to think of our customers disappointed so I really am sorry that it wasn't clear. Sending my warmest wishes, Faye (Chief Sender of Hugs) 🤍
I received an exceptional experience
I received an exceptional experience from Bear Hugs when arranging a surprise gift for my Sister. There are a lot of options that you can choose from and all very affordable for different pockets. The box arrived on time, was beautifully packaged and was really very lovely. Beautiful products and services.
May 15, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely review, Alison! We're over the moon to hear that you were happy with the hug in a box you sent to your sister. It means a lot to us to hear that you were happy with the service you received. Thank you again for thinking of us 🤍
Honestly SUCH a lovely company
Honestly SUCH a lovely company. I placed an order in a hurry, and made a few errors on it (accidentally deleted the wrong item out of the basket, and wanted the box to be sent to my friends address but mistakenly sent it to myself!) I emailed by replying to the confirmation email and my issue was quickly resolved and condolences sent about my friends situation too.
Aside from the customer service, the products available are the sweetest, and I just think the whole concept is wonderful, for when you want to send a care pack to someone but don't have the time and don't want to send the usual flowers. It is just that bit more personal and thoughtful, and can be made as much or as little as you want. I have had a box sent to me in the past and the quality of the items are beautiful too, not like the usual cheap things in mixed boxes.
I really can't recommend Bear Hugs enough, from the customer service to the idea to the quality of their items, and can be sent for any occasion or event. Thank you so much for helping me in a sad situation!
May 17, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
We cannot thank you enough for taking the time to leave such a wonderful review, Han! Your kind words about our products, concept and customer service mean a lot. It was such a pleasure to help you send a hug to your friend. Thank you for trusting us with a gift in such sensitive circumstances 🤍
Hug for a friend
Having received a bear hug myself, I decided to send one to my friend when she experienced a bereavement. She loved the gift and it brightened her day.
May 8, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Oh it's so lovely to hear that you decided to send a hug after receiving a BearHug yourself, Ruth! Over the moon to hear that it brightened your friend's day, especially given the difficult circumstances. Thank you not only for thinking of us but for your support and for taking the time to leave this lovely review 🤍
Reply from BearHugs - 'Thinking of You' Gifts
Thanks so much for your fab review, Amy. Over the moon to hear that you were happy with the service we offered. Thank you again for thinking of us 🤍
Always Perfect
As always it was beautiful and delivered as promised . I would absolutely recommend BearHugs without a doubt .
March 3, 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely review - it means a lot that you'd recommend us! 🤍
The website is very good and…
The website is very good and interactive, the products are excellent and the company is very good at keeping you informed and responding if you’ve forgotten something! I’ve sent a few and had good feedback from all recipients, I’ll definitely use them again.
December 4, 2024
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave us this wonderful review, Tracey! Over the moon to hear that you've not only been happy with the gifts that you've sent but also the service you've received :) It's been a pleasure to help you send a hug in a box 🤍
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