BearHugs - 'Thinking of You' Gifts Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the lovely selection of gifts, often highlighting the ability to curate their own boxes or choose from pre-packed options, which are described as thoughtful and unique. The products are noted for their great quality and are beautifully packaged, making them a joy to receive. Reviewers frequently mention the excellent customer service and efficient delivery, with packages arriving quickly and safely, even during busy periods. However, some people mentioned that they didn't like the message inside being a sticker rather than printed, though the company was quick to resolve such issues by sending a new one.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the lovely selection of gifts and... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick dispatch and delivery, even during busy... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent choice and quality of... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and recommending... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the excellent care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BearHugs is the most gorgeous company! Faye, it’s owner, has worked so hard over the years to create this beautiful concept of sending a bear hug and has been my go to for ordering thinking of you pac... See more

Company replied

Rated 5 out of 5 stars

My daughter suffers with mental health and loss of her daughter,I found those site and sent her a gift,she was delighted to recieve it.The lady that owns it shows good customer care and checks in with... See more

Company replied

Rated 5 out of 5 stars

Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts.... See more

Company replied

Rated 5 out of 5 stars

I live in France, since Brexit it was getting increasingly difficult to get parcels to the UK. As I wanted to keep on sending care packages to my UK-based friend without having to pay more on delivery... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

Written by the company

Send a thoughtful "hug in a box" gift by post. Whether it's Thinking Of You, Get Well Soon, Happy Birthday, Here For You or Just Because, BearHugs offers a range of gift boxes with a fully customisable personal touch. Corporate gifting services also available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Brilliantly Happy with Bear Hugs

I have sent several Bear Hugs gifts now and they're always very well received.
The Bear Hugs team are always wonderful, too!

November 8, 2024
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Always a pleasure to help you send a hug in a box, Vie! Thank you for your ongoing support of BearHugs - it's so appreciated 🤍

Rated 5 out of 5 stars

Kind

Kind, compassionate service 🩷 lovely selection of gifts which are very reasonably priced considering their contents. Wonderful business

February 7, 2025
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this lovely review and for your kind words. It's so appreciated and we're over the moon to hear that you're happy with the service we offer 🤍

Rated 5 out of 5 stars

My friend

My friend, who is currently having cancer treatment, just loved it all, it made her day, thank you

November 7, 2024
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Reply from BearHugs - 'Thinking of You' Gifts

Over the moon to hear that your hug in a box made your friend's day at such a challenging time. Thank you so much for thinking of us and also for taking the time to leave this lovely review. If there's anything we can help with in future, please don't hesitate to give us a shout 🤍

Rated 5 out of 5 stars

Amazing personalised boxes!

I have sent two personalised gift boxes now and they have both been amazing! You can tell the love and care that is put into each box and they have both arrived in great condition. I would always love a little pick me up box and these ones are perfect! They have been loved by my friends each time, especially the cute little bear arm boxes! Thank you so much for making them so special ❤️

January 12, 2025
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Em, your review has put a big smile on our face - thank you! It was such a pleasure to help you send personalised hug in a box gifts to your loved ones and we're over the moon to hear that you were happy with them. Thank you for thinking of us and for your support 🤍

Rated 5 out of 5 stars

Great service and gifts

Great, personal service! Fantastic service and my friend loved her bear hug x

January 12, 2025
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for taking the time to leave us this lovely review, Alexandra! Over the moon to hear that you were happy with the service you received and that your friend loved her hug in a box 🤍

Rated 5 out of 5 stars

Having recently received a gift from…

Having recently received a gift from BearHugs myself and seen how lovely it was, I decided to send one to my daughter. She loved it!!
Great service and super products.

January 8, 2025
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you for taking the time to leave this lovely review, Sarah! It's amazing to hear that you enjoyed your hug in a box so much that you decided to pass one on to your daughter. We're so happy to hear that she loved it. It was a pleasure to help you send the gift to her - thank you again for thinking of us 🤍

Rated 5 out of 5 stars

Perfect thoughtful gift

The recipient of my gift offered it, when she open the box and out popped a bear hug her face lit up. I will be sending these as gifts to many more folk now I’ve discovered you.

January 6, 2025
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this lovely review, Shuna! It's amazing to gear that your recipient's face lit up on opening their hug in a box gift. It would be an absolute pleasure to help you send gifts to others. If there's anything we can help with at any point please don't hesitate to give us a shout 🤍

Rated 5 out of 5 stars

Beautiful gifts always packaged great…

Beautiful gifts always packaged great with love and attention

January 1, 2025
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for your kind words, Caroline. It means a lot that you'd take the time to leave us such a lovely review so thank you! 🤍

Rated 5 out of 5 stars

Great options available

Great options available, and quick delivery. My recipient really loved the gift.

December 13, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for taking the time to leave this lovely review, Alam. It's brilliant to hear that your recipient loved their hug in a box. Thank you again for thinking of us 🤍

Rated 5 out of 5 stars

Lovely company

Lovely company, great options & flexibility, & I had a very helpful member of staff who helped me amend the order. Thank you!

December 12, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us this lovely review, Leah! It was a pleasure to help you with your order and we're so pleased you were with the options we have available 🤍

Rated 5 out of 5 stars

Perfect items and really quick next day…

Perfect items and really quick next day delivery which was unexpected. Just what was needed!

December 21, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for not only placing an order with us Rachel but also for taking the time to leave this lovely review. We're so pleased to hear that you were happy with the items we have on offer and delivery 🤍

Rated 5 out of 5 stars

Consistently wonderful …

I’ve used Bear Hugs several times over many years and have always been very happy with them. I made a mistake this time round whilst ordering and they were super helpful at rectifying it. Highly recommended. Such a lovely idea and wonderful when friends and family are having a difficult time.

December 11, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you much not only for leaving this lovely review, Amanda, but also for your ongoing support. It's a pleasure to help you send hug in a box gifts to friends and family. It means a lot that you'd think of us especially when they're having a difficult time 🤍

Rated 5 out of 5 stars

I can't recommend these gifts enough

I can't recommend these gifts enough, amazing swift 1:1 service

December 21, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Over the moon to hear that you were happy our service and gifts, Katherine! Thank you so much for taking the time to leave us this wonderful review 🤍

Rated 5 out of 5 stars

Lovely Unique Gift!

I loved being able to create an individual unique gift for someone special - beautifully packaged and delivered quickly. Thank you! ❤️

December 13, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Over the moon to hear that you enjoyed the process of ordering your hug in a box Carole! It was a pleasure to help you send the gift. Thank you so much for taking the time to leave us this lovely review - it's much appreciated! 🤍

Rated 5 out of 5 stars

Excellent service

The service from placing the order and delivery was very easy and quick. A good choice of gifts at different prices and a website which is easy to use. I highly recommend Bear Hugs !! Keep up the good work 👍👍

December 12, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

So grateful that you'd take the time to leave this lovely review, Christine - thank you! It's made our day to hear that it was easy to place your order and you were happy with the range of gifts we have available. It was a pleasure to help you send a hug in a box 🤍

Rated 5 out of 5 stars

I love that I can create individual…

I love that I can create individual unique gifts for friends. My latest order was as lovely as always, beautifully packaged and delivered quickly ❤️

December 15, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Over the moon to hear that you were happy with your latest order, Katie! Thank you so much for taking the time to leave these kind words. It was a pleasure to help you send this gift 🤍

Rated 5 out of 5 stars

So friendly and helpful

So friendly and helpful. Can't fault it!

December 4, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for taking the time to leave us this fab review, Rhiannon! It was an absolute pleasure to help you send a hug in a box. Thank you for thinking of us 🤍

Rated 5 out of 5 stars

My friend was very happy with her box…

My friend was very happy with her box of goodies thank you

December 5, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for taking the time to leave this lovely review, Sarah. Really happy to hear that your friend enjoyed her hug in a box! 🤍

Rated 5 out of 5 stars

BearHugs is always wonderful

BearHugs is always wonderful, gorgeous gifts and fab customer service. I’m a forever customer. Being able to hug loved ones with BearHugs’ help from a distance will forever be the most special thing💙

December 5, 2024
Unprompted review

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