BearHugs - 'Thinking of You' Gifts Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the lovely selection of gifts, often highlighting the ability to curate their own boxes or choose from pre-packed options, which are described as thoughtful and unique. The products are noted for their great quality and are beautifully packaged, making them a joy to receive. Reviewers frequently mention the excellent customer service and efficient delivery, with packages arriving quickly and safely, even during busy periods. However, some people mentioned that they didn't like the message inside being a sticker rather than printed, though the company was quick to resolve such issues by sending a new one.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the lovely selection of gifts and... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick dispatch and delivery, even during busy... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent choice and quality of... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and recommending... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the excellent care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BearHugs is the most gorgeous company! Faye, it’s owner, has worked so hard over the years to create this beautiful concept of sending a bear hug and has been my go to for ordering thinking of you pac... See more

Company replied

Rated 5 out of 5 stars

My daughter suffers with mental health and loss of her daughter,I found those site and sent her a gift,she was delighted to recieve it.The lady that owns it shows good customer care and checks in with... See more

Company replied

Rated 5 out of 5 stars

Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts.... See more

Company replied

Rated 5 out of 5 stars

I live in France, since Brexit it was getting increasingly difficult to get parcels to the UK. As I wanted to keep on sending care packages to my UK-based friend without having to pay more on delivery... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

Written by the company

Send a thoughtful "hug in a box" gift by post. Whether it's Thinking Of You, Get Well Soon, Happy Birthday, Here For You or Just Because, BearHugs offers a range of gift boxes with a fully customisable personal touch. Corporate gifting services also available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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Asks customers to review

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful gifts

Beautiful gifts. I’ve received in and also gifted one in times if big bereavements in life. They really are thoughtful and beautiful gifts.

September 5, 2024
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this lovely review. It means so much to hear that you enjoyed your hug in a box at a difficult time. It was a pleasure to help you pass a hug on - thank you for trusting us in such sensitive circumstances 🤍

Rated 5 out of 5 stars

Beautiful gift boxes

Great gift options, beautiful selection of thoughtful presents. Love that I can build a box depending on recipients tastes.

November 18, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for taking the time to leave this lovely review, Liz! We're so happy to hear that enjoyed the selection of treats available to build your own hug with 🤍

Rated 5 out of 5 stars

I have been ordering from Bear Hugs for…

I have been ordering from Bear Hugs for years and have never had anything but lovely feedback from people I have sent them to. In fact, most people have told me they've gone on to buy one for someone else. I really love everything about the company and how it has stuck to its morals of just wanting to spread happiness.
The boxes have become much more expensive and the selection smaller over the last couple of years and while I fully understand why, it's sadly meant I don't send as many as I used to. That said, everything seems lovely quality and I'm sure well worth the price tag if you're able to afford it.

November 21, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for not only taking the time to leave such a thoughtful review but also for your ongoing support over the years. It means an awful lot to hear that your hugs has always gone down well and we really appreciate what you say about our values. We totally take your feedback on board about pricing - while we wish hadn't had to raise the price of our boxes and gifts, it's unfortunately been unavoidable without compromising on the quality of the treats we offer since costs have soared across the board. We're always on the lookout for ways to add more affordable but good quality options and your feedback has spurred us on even further to do so! Thank you again 🤍

Rated 5 out of 5 stars

Get well soon!

Great products and made a difference to the friends I sent it to, thank you!

November 7, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this wonderful review, Raymond! It's brilliant to hear that the gifts you have sent have made a difference to friends - we're so happy to have been able to help 🤍

Rated 5 out of 5 stars

A true hug in a box

I can't remember how many Bear Hugs boxes I've sent and that's a sign that I know I can rely on them, and trust them, to be the especially thoughtful gifts.

The customer service is always wonderful. The delivery is always in good time. The packaging is always beautiful. And every box has gratefully and excitedly received.

They really are sending a hug in a box.

November 4, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Vie, we could not love helping you send hugs more! Thank you so much for your ongoing support over the years, your kind words and lovely emails 🤍

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivered quickly

August 13, 2024
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Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for taking the time to leave us this fab review. We're so pleased to hear that the process of ordering your hug in a box was nice and easy - that's exactly what we'd hope for 🤍

Rated 5 out of 5 stars

Wonderful company

Wonderful company, I’ve used them so many times and love them. Reasonably priced, beautifully wrapped. A pleasure to order from.

October 4, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us this lovely review, Tara! It's an absolute pleasure to help you send hug in a box gifts and we're very grateful for your ongoing support 🤍

Rated 5 out of 5 stars

My hug parcel was safely delivered and…

My hug parcel was safely delivered and much appreciated by the recipient - thank you

October 26, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us this lovely review, Liz! Over the moon to hear that your hug in a box went down well with your recipient 🤍

Rated 5 out of 5 stars

I've been using this company for years

I've been using this company for years, really brilliant idea for when you have somebody close who is going through a difficult time

November 1, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for your kind words and ongoing support, Gemma! 🤍

Rated 5 out of 5 stars

This really cheered up my mate who has…

This really cheered up my mate who has been having a dreadful time, topped off by being assaulted by someone she has been trying to help in Asda!! It made her smile. Thankyou.

October 23, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Over the moon to hear that your hug in a box for your friend made her smile at such a difficult time. Thank you so much for thinking of us and for taking the time to leave this lovely review Mary 🤍

Rated 5 out of 5 stars

Great and friendly service 😊

Lots of choice, great communication, fast service and delivery

October 23, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for this wonderful review - it was a pleasure to help you send a hug in a box as a gift! 🤍

Rated 5 out of 5 stars

Beautiful gift idea

Easy to order and our colleague who was recovering from an operation thought it was a wonderful gift to cheer her up.

October 19, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for your lovely review and for thinking of us for a gift for your colleague, Claire! We're so glad to hear it cheered her up while recovering from her op 🤍

Rated 5 out of 5 stars

Lots of choice to put in the build your…

Lots of choice to put in the build your own box and the recipient was very happy - wonderful company!

October 14, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

So happy to hear that your recipient enjoyed their hug in a box! Thank you so much for thinking of us and for taking the time to leave this lovely review 🤍

Rated 4 out of 5 stars

Got exactly what I ordered and this I…

Got exactly what I ordered and this I made into a great gift for a special person. The little treats were great and fun too.

October 11, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for taking the time to leave us this review, Annie! Over the moon to hear you were happy with the treats in your hug in a box gift 🤍

Rated 5 out of 5 stars

BearHugs are awesome…

Faye responded quickly to my query and was so kind and encouraging in her email.

October 14, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for taking the time to leave this lovely review, Steph. It was a pleasure to help you with your order. Thank you again for thinking of us 🤍

Rated 5 out of 5 stars

Another beautiful gift…

Another beautiful gift from a lovely local business

July 8, 2024
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Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for your ongoing support and lovely words, Carole! Both mean a lot to us 🤍

Rated 5 out of 5 stars

I love being able to custom make the…

I love being able to custom make the box for that special person.

September 9, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this lovely review, Helen! Over the moon to hear that you've enjoyed building a custom gift box with us 🤍

Rated 5 out of 5 stars

Really cute

Really cute and good quality gift - I appreciate the work they do!

June 3, 2024
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us this lovey review, Carly. It was a pleasure to help you send a hug in a a box and we're really happy to hear that you were pleased with the quality of your gift, this is really important to us 🤍

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