BearHugs - 'Thinking of You' Gifts Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the lovely selection of gifts, often highlighting the ability to curate their own boxes or choose from pre-packed options, which are described as thoughtful and unique. The products are noted for their great quality and are beautifully packaged, making them a joy to receive. Reviewers frequently mention the excellent customer service and efficient delivery, with packages arriving quickly and safely, even during busy periods. However, some people mentioned that they didn't like the message inside being a sticker rather than printed, though the company was quick to resolve such issues by sending a new one.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the lovely selection of gifts and... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick dispatch and delivery, even during busy... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent choice and quality of... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and recommending... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the excellent care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BearHugs is the most gorgeous company! Faye, it’s owner, has worked so hard over the years to create this beautiful concept of sending a bear hug and has been my go to for ordering thinking of you pac... See more

Company replied

Rated 5 out of 5 stars

My daughter suffers with mental health and loss of her daughter,I found those site and sent her a gift,she was delighted to recieve it.The lady that owns it shows good customer care and checks in with... See more

Company replied

Rated 5 out of 5 stars

Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts.... See more

Company replied

Rated 5 out of 5 stars

I live in France, since Brexit it was getting increasingly difficult to get parcels to the UK. As I wanted to keep on sending care packages to my UK-based friend without having to pay more on delivery... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

Written by the company

Send a thoughtful "hug in a box" gift by post. Whether it's Thinking Of You, Get Well Soon, Happy Birthday, Here For You or Just Because, BearHugs offers a range of gift boxes with a fully customisable personal touch. Corporate gifting services also available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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1-star

Asks customers to review

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4.9

All reviews

(216)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent for that special someone

Excellent a special picked present for someone special, if you want to send something special and personal, you don’t have to look no further. Easy site to navigate, great packaging and delivered on time, highly recommend 5*

June 3, 2024
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us such a wonderful review, Christina! Over the moon to hear you were happy with our site, packaging and delivery. We really appreciate you thinking of us for a gift for someone special in your life 🤍

Rated 5 out of 5 stars

So special and excellent service

So special and excellent service. Makes the buyer and receiver happy.

August 17, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

We couldn't ask for more than that! Thank you so much for your lovely review, Sam 🤍

Rated 5 out of 5 stars

I just love everything about Bear Hug…

I just love everything about Bear Hug gifts!
The values of the company, the choice of gifts, ready made and choose your own options are all great.

The recipients of my gifts are always delighted to get a bear hug!

May 6, 2024
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for this fab review and your ongoing support, Kate! We love helping you send hug in a box gifts and are very grateful for you thinking of us 🤍

Rated 5 out of 5 stars

Fab gift

Fab gift, great quality!

May 8, 2024
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Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for taking the time to leave us this lovely review, Sophie! Really happy to hear you were pleased with the quality of your gift - that means a lot to us 🤍

Rated 5 out of 5 stars

really unique thoughtful gift ideas

really unique thoughtful gift ideas. Lovely business and great communication from the team. Will definitely order again.
Thank you! Rachael (Belfast)

August 5, 2024
Unprompted review
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Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for leaving this wonderful review, Rachael! It was a pleasure to help and send a thoughtful gift on your behalf 🤍

Rated 5 out of 5 stars

I have used BearHugs many times now and…

I have used BearHugs many times now and every gift has been meticulously packaged and arrived on time .. fantastic gift idea from a great business Highly recommended and great value

July 5, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us this lovely review and your ongoing support, Jacqueline. We love helping you send hug in a box gifts and are so grateful for you thinking of us 🤍

Rated 5 out of 5 stars

I love Bear Hugs

I love Bear Hugs, being able to build your own box gives it that extra special touch. It’s quick and easy with gorgeous products and I’ve loved treating my friends and family.

April 2, 2024
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

And we absolutely love helping you send hug in a box gifts, Alice! Thank you so much for this lovely review and for thinking of us for presents for friends and family 🤍

Rated 5 out of 5 stars

Great Customer Service

It was easy to select the choices for the bear hugs box, however there was an issue with the personal message option. I contacted them about this and Faye responded within a couple of minutes and sorted the issue out. Brilliant customer service and such a lovely product at reasonable prices. I would definitely buy another bear hugs box again.

June 3, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

It was an absolute pleasure to help and we loved sending a hug in a box on your behalf. Thanks so much again for thinking of us 🤍

Rated 5 out of 5 stars

Excellent company

Excellent company. It was all so easy and so much choice. My friend loved it for a her birthday.

March 4, 2024
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this lovely review, Lisa. We're so pleased to hear that your friend enjoyed her birthday hug in a box! 🤍

Rated 5 out of 5 stars

Excellent service

Excellent service. My recipient was very happy with their gift box and the contents that had been chosen.

April 13, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you very much for taking the time to leave us this fab review - it means a lot. Delighted to hear that your recipient was happy with their hug in a box. Thank you again for thinking of BearHugs 🤍

Rated 5 out of 5 stars

Prompt and personal gifts

This was a perfect meaningful gift to send to a friend having a tough time - it was delivered very promptly and she loved it! I like how the options of things to include are varied and so thoughtful. Will continue to use BearHugs in the future 😊

April 13, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us such a lovely review, Kate! Over the moon to hear that your friend loved her hug in a box, especially given the difficult circumstances. We look forward to helping to send hugs in the future! Thank you again 🤍

Rated 5 out of 5 stars

I have been using this company for many years.

I have been using this company for surprise gifts for years and have had nothing but outstanding service. Friends who have suffered bereavements, have been going through hard times or have been celebrating achievements have all really loved receiving Bear Hugs, and the customer service is brilliant.

April 18, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you for your kind review and ongoing support, Natalie! It's so appreciated. It's an absolute pleasure to help you send hugs to loved ones in both the good times and the hard. Thank you for thinking of us 🤍

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service, so personal. I shall definitely be using Bear Hugs again when I need to give someone a little boost.

March 1, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us this kind review, Rosalind. It was a pleasure to help you send a hug in a box gift 🤍

Rated 5 out of 5 stars

Box full of hugs…

Was lucky enough to receive a bearhug gift myself a while ago and decided it would be the perfect gift for a friend who was in need of a hug. I loved being able to select which products I wanted to put in a box and the lovely extra touches available. Didn't have any issues with the ordering process and the box was delivered to the recipient without any issues. She was really really pleased with the gift and I would be happy to order again from this wonderful company.

March 10, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us such a wonderful review, Lola. Over the moon to hear you loved the hug in a box you received enough to pass one on. Even happier hear your friend enjoyed their hug too! 🤍

Rated 5 out of 5 stars

Although the sender doesnt often get to…

Although the sender doesnt often get to see what's sent, feedback is the orders are well received.
I like the gesture these gifts offer and the purchase process is straightforward

February 19, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this lovely review, Sian! We're so happy to hear that you find the process of ordering hug in a box gifts straightforward 🤍

Rated 4 out of 5 stars

Great product

Great product, absolutely beautiful!

Some issues with delivery address as others but worth persevering.
Customer service is awesome

February 15, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us this review - it's been a pleasure to help you with your hug in a box orders. We know that sometimes our lovely customers' internet browsers can autofill checkout fields when they're shopping online so we'll be doing all we can to make this easy to catch and amend if necessary in future 🤍

Rated 5 out of 5 stars

Loved the fact you could customise it.

February 9, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave a review of your hug in a box, Victoria! Over the moon to hear that you were happy with our customisation options. We know how important a personal touch can be 🤍

Rated 5 out of 5 stars

Great communication, highly recommend!

I've ordered from Bear Hugs twice now and each time the communication has been excellent and the gifts are fantastic. Highly recommend!

February 8, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us such a lovely review, Amy. It's been a pleasure to help you send hugs! 🤍

Rated 5 out of 5 stars

Lovely gifts.

Have ordered a few times and have always been pleased.

January 24, 2024
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Over the moon to hear this, Hannah! Thank you so much for taking the time to leave us this wonderful review 🤍

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