Beatsons Direct Reviews 4,911

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and appreciate the helpful and friendly staff. Many consumers highlight the efficient delivery service, often noting promptness and the drivers' willingness to place items exactly where needed. People also find the prices to be very reasonable. However, some customers experienced issues with their orders, including delayed deliveries and a lack of communication regarding delivery dates. A few other people also felt that the quality of some products, like soil, was unsatisfactory, containing unexpected debris.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the prompt and professional... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick, courteous, and... See more

Staff

Consumers consistently report positive experiences with the staff. Many reviewers highlight the helpfulness... See more

Order

Users describe ambiguous interactions with order. While many customers report easy ordering processes, prompt... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a cast iron down pipe. Very happy with the service and price. Also, the delivery driver for Beatons / Orchard Timber was fantastic. Very much appreciated his tenacity and politeness when... See more

Rated 5 out of 5 stars

This is the first time I had used this company although 3rd time of ordering from them...I found the staff (Paul, Luke and Simon) who I dealt with extremely helpful..even the delivery drivers are very... See more

Rated 5 out of 5 stars

I have ordered different building marerials, delivered in bulk bags and 2 pallets. Best value for money around in my opinion, honestly I was surprised by the quality. I had notifications via email... See more

Rated 5 out of 5 stars

Finally a merchants website that works, you can actually find what you want, compared to others (Several tried and gave up) its in a different class of its own, try it! Availability of goods (... See more


Company details

  1. Lumber Store
  2. Door Shop

Written by the company

Beatsons Building Supplies Limited is one of the UKs leading independent builders merchants. From our head office in Central Scotland, we are able to supply building materials across the UK. Online and at our UK based stores, you will find a wide range of supplies for building, construction, landscaping, garden furniture, joinery, decorating, DIY and agricultural use. We stock a huge range of Eliza Tinsley Hardware and offer great deals on XL Joinery & LPD Doors. For landscaping we offer a range decorative gravels, sand, cement, fencing and slabs. We have over 30,000 products available for distribution across the UK with new ranges being added all the time. Beatsons are competitively priced with great delivery costs. We pride ourselves in being able to offer value for money to all of our consumers to ensure they get quality tools and materials at an affordable price. We offer quantity discounts, offers and competitions too to our registered customers. Take a look at our huge range of over 30,000 building supplies online and receive a greater discount the more products you buy on selected items. Our friendly and knowledgeable team is available to help you with your requirements in store, by email, on the phone or on our live chat feature during office hours. For more information on our award winning service, sign up to our monthly newsletter or follow us on Facebook or Twitter. Copyright © 1998-2021 Beatsons Building Supplies Limited. All rights Reserved.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Order Recovery

I ordered cladding for my home which was delivered on time. Unfortunately the wrong size was delivered, I contacted Beatsons who reacted instantly and arranged for the correct size to be delivered for 08:00 the following morning. Good companies take ownership of errors and recover in this manner, well done. And prices are very competitive also.

May 23, 2024
Rated 3 out of 5 stars

Late delivery of materials

Delivery of my materials were not going to be delivered in the timeframe quoted.
Having taken time of work to receive the delivery, not only was it inconvenient and delayed the project I'm working on, it was also a financial hit to myself, a days lost wages as I'm self employed.

Update.
After telling the branch it was a nightmare for me, they were able to arrange the delivery on the day specified, but it was delivered late afternoon.
So I've upgraded it 3 stars

June 3, 2024
Beatsons Direct logo

Reply from Beatsons Direct

Hi Stuart,
Thank you for your review. I Apologise for the delay.

I can see here that we said delivery would be Thursday 23rd May (Potentially the Wednesday if time allowed). When did your order come?

Did you get in contact with ourselves or the Alloa branch as I have no paper trail on our emails about the delay.

I apologise again for what has happened and hope you choose to shop with us in the future.

Regards,
Iain

Rated 5 out of 5 stars

Beatsons timber

Beatsons were courteous, considerate and efficient throughout every stage of my purchase and delivery. The items I purchased where excellent quality and really good value. I will definitely use them again and I'm very happy to highly recommend them to any prospective customers.

May 21, 2024

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