BeautifectReviews 

168
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, promptness, and professional approach in resolving issues. Many people are impressed with the quality of the products, describing them as amazing, beautiful, and well worth the money, with some noting the luxurious feel and clear mirrors. The overall experience leads many to recommend the company and its products to others, expressing loyalty and a desire to purchase more items in the future. However, some customers also noted concerns regarding product quality, specifically mentioning issues with clasps cracking on cases, mirrors arriving chipped, or the magnetic mirror not adhering properly. A few other people also felt that the magnifying mirror was not strong enough or that the base of a product was unbalanced, causing it to fall backward.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, professional,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the superb quality of mirrors, cases,... See more

Staff

Customers had positive experiences with staff, consistently praising the amazing, warm, and beautiful service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue with one of the mirrors I bought from Beatifect and have been hugely impressed with how Emma in customer service dealt with it. She went above and beyond to understand the issue, invest... See more

Rated 5 out of 5 stars

Ordered the Glow Compact along with the Beautifect pouch in readiness for my foreign travels. Wow!! The compact is amazing. Lovely to look at and hold and the lighting is perfect for the whole face in... See more

Rated 5 out of 5 stars

Excellent quality and customer service but magnifying mirror not big enough or strong enough should be 10 not 5. Also it would of been nice to of had the base weighted slightly to balance the tilt of... See more

Rated 5 out of 5 stars

Great product and fantastic customer service As I tend to write reviews when I’m unimpressed with a company… time to do the opposite I’d been thinking about one of these lighted mirrors for a w... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(168)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Almost perfect!

I received the box for Christmas. It's a luxury experience from the time to start to unbox to actually using it. The quality is top notch. Some issues are not being able to fit brushes that are larger and no space for an average size eyeshadow pallete. However if you're willing to invest in travel size brushes and palletes then that could be resolved. Customer service via the chat feature is helpful and friendly and answered my questions about the tote for the box.
I was looking to purchase the tote to protect the box which is supposed to travel well but the downside there is that the tote doesn't stay on the luggage. There's no trolley pass through so you're forced to dedicate half of your carryon to it or tote it which in my opinion, works against the travel friendly selling point. BUT ill make it work for the light features. Hopefully they will add this minor upgrade and make the Beautifect experience even better.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service Wins the Day!

I have to say that my 5 star experience is primarily due to customer service. While the product wasn't exactly to my wife's liking as a christmas present (it was very nice, high quality, but slightly heavy for the way in which she would have used it), my experience with their customer service team could not have been easier and more pleasant. Emma was great, so thank you Beautifect team! Keep up the good work!

January 4, 2024
Unprompted review
Rated 3 out of 5 stars

Pros and cons: Bottom line beautiful

Pros: beautiful packaging I love the mirror it lights up different shades and effects. I can see my makeup clearly no matter where I go.The compartments are great and I love how it snaps shut with a cleaning cloth for of the mirror gets scuzzy. TSA and their negligent mischief can't riot your makeup which is fantastic.

Come: . My brushes don't fit when I try to close it. I have to remove my fluffy powder brush. The case is Rock solid hard so when I travel it takes up alot of room in the suitcase with no give. My eye shadow pallets? Forget it I have to leave it or pack it another place.

Conclusion: this case is for ladies who really dont do the works when it comes to make up. For those of us that need brushes,pallets,lashes,lash curlers, a range of brushes, better off skipping this one. For this price I expected more. My suggestion is to get a cheaper bag that actually fits all your makeup that's soft and packable, then buy a travel mirror for like 100 bucks.

November 18, 2023
Unprompted review
Rated 1 out of 5 stars

Stopped working almost immediately.

UPDATE

Responding to their comment below - I have got in touch with Customer Services - it hasn't been sorted out to my satisfaction - hence the comments below. That is just a meaningless platitude meant to make them look more helpful than they are.

It gets worse - I have an email from customer services telling me to jump through lots of time consuming hoops including using a different cable (I have used the one they sent with the box!), charging it all night (I have already done that) filming the box on charge, and filming it not working, and emailing them that....why would I say it wouldn't work if it did? This is just creating hassle for me. And the response is to create more hassle instead of offer a quick solution. Don't order if you want actual assistance if you have a problem with their product. I now have to film a non-functional plastic box to get my money back.............ludicrous.

Packed up after a few weeks which means I now have to go to hassle/inconvenience of returning. Really annoying for something so expensive.

Order BEA25781

December 1, 2023
Unprompted review
Beautifect logo

Reply from Beautifect

Hello, please do get in touch with our customer service team directly via email to speedily resolve matters like this (contact@beautifect.com) our friendly team will definitely get any issues sorted for you promptly. This sounds like a very rare issue as we do not receive complaints like this usually so it may be a very simple quick fix of just changing the charging cable!

Update - I believe our customer service team (who receive great reviews) have made exceptions to our policies to try to assist and help you, anything that was requested such as attempting a different charging cord was advised to be something very simple to try to save you needing to return the item for a replacement. Our customers do have a full warranty with their purchase and if any issue does arise you only need to contact our team for assistance.

Many thanks,

Beautifect Team

Rated 5 out of 5 stars

Amazing

What a great idea for busy mums that need to get ready on the go,
It will definitely be my first thing to pack from now on amazing, and it looks beautiful 😍😍

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous Products and Lovely Customer Support

The Beautifect Box is gorgeous and feels luxurious. Seems to last forever on a charge. Holds just enough so it's curated and not cluttered. I don't even travel a lot but I love that I have everything I need to get ready anywhere in the house or even in the car. As a person who wears glasses I like to get right up into the lighted mirror so I decided to add the round stand alone to my bureau. I had a little trouble with a discount code so I sent a message to customer service. They were phenomenal. Kind, patient and creative in solving my issue. So if you want to feel pampered with lovely products and also be treated well, this company is for you.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous products

I use my Beautifect box and products nearly every day to start my mornings with a touch of luxury. These lovely items are perfect for use both at home and while travelling. Can highly recommend them.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service, great company ethos

I’ve been contemplating purchasing from Beautifect for ages, I got in touch with customer service about my potential purchase to ask their advice as to which product would be best for my needs as I do not travel often. I ended up purchasing a Beautifect Glow Mirror and my goodness, the quality is incredible! I’ve never seen anything like it, so glad I took the plunge! Thank you so much Beautifect

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

The glow mirror is actually amazing

The glow mirror is actually amazing. The clarity of the glass is phenomenal and the light is super bright. Could not recommend enough. I have a cheap Amazon vanity mirror and the glow mirror is much higher in build quality and performance no comparison whatsoever. The vanity bag is a perfect size and looks so good, Next on my list is the Beauitfect Box for sure. Great products from this company.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

I will order again & again

I recently ordered the glow mirror in Nude, I ordered on 2nd September, it wad on pre-order it was worth the wait, I've been wanting to try beautifect for a while I'm pleased they brought out this mirror, it's actually stunning 😍,fast delivery , gave updates about pre-order , I will definitely be ordering again

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love the brand

I absolutely love the brand! All products are so beautiful. Christmas coming up I think they do best Christmas gifts! I love the mirror case is so lush. I will be buying forever…

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Wow!! The Glow Mirror 😍🙌🏼

Wow I’ve been looking for a mirror to do my make up in for around a month or so now and when I came across Beautifect new release of their glow mirror I had to order it. And wow, what a mirror. It’s amazing, it’s impeccably clear, the 3 different adjustable (dim to bright) lights, it’s super easy to control and the magnifying mirror is something else!! And the small mirror comes with its own protective case when I’m not using it. I have already recommended this item on my instagram and Facebook story as well as my family members. Highly recommend the purchase without question. Thanks Beautifect. Another great product 👌🏼

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

You need this in your life…..

Beautifect make up case. What can I say? Firstly you need this in your life.
Used daily at home, travelling with work, from 5 star holiday hotel to 5 star camping (yes me in a tent lol). No more thinking about what make up to take, just pick up and go.
I keep mine in the carry case too.
Perfectly made, perfect size, perfect lighting and perfect prompt service.
Thank you Beautifect

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

I presented the product as a gift to my…

I presented the product as a gift to my wife, and she loved it very much. The product quality is excellent as well. They made sure to deliver my order urgently, even though I didn't respond to their email. Nevertheless, they contacted me on my phone number to ensure I receive the order! They are very attentive. Thank you to them; I loved them and enjoyed dealing with them.

August 24, 2023
Unprompted review

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