I had an issue with one of the mirrors I bought from Beatifect and have been hugely impressed with how Emma in customer service dealt with it. She went above and beyond to understand the issue, invest... See more
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Almost perfect!
I received the box for Christmas. It's a luxury experience from the time to start to unbox to actually using it. The quality is top notch. Some issues are not being able to fit brushes that are larger and no space for an average size eyeshadow pallete. However if you're willing to invest in travel size brushes and palletes then that could be resolved. Customer service via the chat feature is helpful and friendly and answered my questions about the tote for the box.
I was looking to purchase the tote to protect the box which is supposed to travel well but the downside there is that the tote doesn't stay on the luggage. There's no trolley pass through so you're forced to dedicate half of your carryon to it or tote it which in my opinion, works against the travel friendly selling point. BUT ill make it work for the light features. Hopefully they will add this minor upgrade and make the Beautifect experience even better.
Customer Service Wins the Day!
I have to say that my 5 star experience is primarily due to customer service. While the product wasn't exactly to my wife's liking as a christmas present (it was very nice, high quality, but slightly heavy for the way in which she would have used it), my experience with their customer service team could not have been easier and more pleasant. Emma was great, so thank you Beautifect team! Keep up the good work!
Pros and cons: Bottom line beautiful
Pros: beautiful packaging I love the mirror it lights up different shades and effects. I can see my makeup clearly no matter where I go.The compartments are great and I love how it snaps shut with a cleaning cloth for of the mirror gets scuzzy. TSA and their negligent mischief can't riot your makeup which is fantastic.
Come: . My brushes don't fit when I try to close it. I have to remove my fluffy powder brush. The case is Rock solid hard so when I travel it takes up alot of room in the suitcase with no give. My eye shadow pallets? Forget it I have to leave it or pack it another place.
Conclusion: this case is for ladies who really dont do the works when it comes to make up. For those of us that need brushes,pallets,lashes,lash curlers, a range of brushes, better off skipping this one. For this price I expected more. My suggestion is to get a cheaper bag that actually fits all your makeup that's soft and packable, then buy a travel mirror for like 100 bucks.
This is the perfect makeup case I'v…
This is the perfect makeup case I'v ever had. It is my portable dressing table especially when I am traveling and having poor hotel lighting. Many thanks!
Customer Service
I had an unexpected problem with my item and customer service was excellent and very prompt
Stopped working almost immediately.
UPDATE
Responding to their comment below - I have got in touch with Customer Services - it hasn't been sorted out to my satisfaction - hence the comments below. That is just a meaningless platitude meant to make them look more helpful than they are.
It gets worse - I have an email from customer services telling me to jump through lots of time consuming hoops including using a different cable (I have used the one they sent with the box!), charging it all night (I have already done that) filming the box on charge, and filming it not working, and emailing them that....why would I say it wouldn't work if it did? This is just creating hassle for me. And the response is to create more hassle instead of offer a quick solution. Don't order if you want actual assistance if you have a problem with their product. I now have to film a non-functional plastic box to get my money back.............ludicrous.
Packed up after a few weeks which means I now have to go to hassle/inconvenience of returning. Really annoying for something so expensive.
Order BEA25781

Reply from Beautifect
Amazing
What a great idea for busy mums that need to get ready on the go,
It will definitely be my first thing to pack from now on amazing, and it looks beautiful 😍😍
Great quality and a smart problem solving solution!
Great quality, the beautifect box is so practical and a smart idea because you can apply your makeup precisely on the go! I will be purchasing this for my sister.
Gorgeous Products and Lovely Customer Support
The Beautifect Box is gorgeous and feels luxurious. Seems to last forever on a charge. Holds just enough so it's curated and not cluttered. I don't even travel a lot but I love that I have everything I need to get ready anywhere in the house or even in the car. As a person who wears glasses I like to get right up into the lighted mirror so I decided to add the round stand alone to my bureau. I had a little trouble with a discount code so I sent a message to customer service. They were phenomenal. Kind, patient and creative in solving my issue. So if you want to feel pampered with lovely products and also be treated well, this company is for you.
No customer Service details, Item now received
Updated, new items sent and received using alternative courier.
Gorgeous products
I use my Beautifect box and products nearly every day to start my mornings with a touch of luxury. These lovely items are perfect for use both at home and while travelling. Can highly recommend them.
Heather was amazing today
Heather was amazing today. Her assistance and being so kind was what promoted me to make an order immediately 🌸
Great customer service, great company ethos
I’ve been contemplating purchasing from Beautifect for ages, I got in touch with customer service about my potential purchase to ask their advice as to which product would be best for my needs as I do not travel often. I ended up purchasing a Beautifect Glow Mirror and my goodness, the quality is incredible! I’ve never seen anything like it, so glad I took the plunge! Thank you so much Beautifect
The glow mirror is actually amazing
The glow mirror is actually amazing. The clarity of the glass is phenomenal and the light is super bright. Could not recommend enough. I have a cheap Amazon vanity mirror and the glow mirror is much higher in build quality and performance no comparison whatsoever. The vanity bag is a perfect size and looks so good, Next on my list is the Beauitfect Box for sure. Great products from this company.
I will order again & again
I recently ordered the glow mirror in Nude, I ordered on 2nd September, it wad on pre-order it was worth the wait, I've been wanting to try beautifect for a while I'm pleased they brought out this mirror, it's actually stunning 😍,fast delivery , gave updates about pre-order , I will definitely be ordering again
I have the beauty box the new mirror…
I have the beauty box the new mirror and the make up bag and absolutely love it all worth every penny. The rolls Royce of the beauty world. Best quality and beautiful
I absolutely love the brand
I absolutely love the brand! All products are so beautiful. Christmas coming up I think they do best Christmas gifts! I love the mirror case is so lush. I will be buying forever…
Wow!! The Glow Mirror 😍🙌🏼
Wow I’ve been looking for a mirror to do my make up in for around a month or so now and when I came across Beautifect new release of their glow mirror I had to order it. And wow, what a mirror. It’s amazing, it’s impeccably clear, the 3 different adjustable (dim to bright) lights, it’s super easy to control and the magnifying mirror is something else!! And the small mirror comes with its own protective case when I’m not using it. I have already recommended this item on my instagram and Facebook story as well as my family members. Highly recommend the purchase without question. Thanks Beautifect. Another great product 👌🏼
You need this in your life…..
Beautifect make up case. What can I say? Firstly you need this in your life.
Used daily at home, travelling with work, from 5 star holiday hotel to 5 star camping (yes me in a tent lol). No more thinking about what make up to take, just pick up and go.
I keep mine in the carry case too.
Perfectly made, perfect size, perfect lighting and perfect prompt service.
Thank you Beautifect
I presented the product as a gift to my…
I presented the product as a gift to my wife, and she loved it very much. The product quality is excellent as well. They made sure to deliver my order urgently, even though I didn't respond to their email. Nevertheless, they contacted me on my phone number to ensure I receive the order! They are very attentive. Thank you to them; I loved them and enjoyed dealing with them.
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