Appalling customer service. I bought this product as a stand alone natural and organic hair lightener. It says on the packet that it must be used with another product. I rang the company to say it sh... See more
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See what reviewers are saying
My order was dispatched the next day after placing it, I did contact them about my order over the phone but communication was very poor! The staff there were unaware of any orders placed I did eventu... See more
I paid £24.99 for Qei Active Harmonie Reparateur, I have received yet, What is happening. If you don't have it please refund my money as soon as possible to buy from somewhere else. It has taken... See more
It was a good service. Could have been great if i had received a confirmation email of my order. I was panicking as I didn't get the confirmation email of my order although the systemsaid it will be s... See more
Company details
Written by the company
Beautify Hair & Cosmetics has a cluster of personal grooming, haircare, skincare, and beauty products. We have a wide range of products across all categories in Afro Beauty Products. We are also one of the leading retailers of Wigs and Hair Extensions in the UK Region. Visit us to explore a high-quality different range of beauty and personal care products at affordable prices. Afro Beauty Cosmetics Store in London, United Kingdom. Shop Now.
Contact info
103-113 Rye Lane, SE15 4ST, London, United Kingdom
- 020 3417 7979
- info@beautifyhaircosmetics.co.uk
- beautifyhaircosmetics.co.uk
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Paid for two items messaged them and…
Paid for two items messaged them and still haven't heard from them or received goods. It's a real shame to have to write this review.
Excellent service and pleased with my…
Excellent service and pleased with my purchase. Items were well packaged.
GR8 GR8 GR8
Great price, great service, fast shipping and items well packaged. Very happy, will use again. Thank you 🙏🏼
Good communication kept me informed of…
Good communication kept me informed of my order and when despatch even got a discount on first order wanted more stuff but just ordered 1 item for now which is just as well as item was chucked over my elderly neighbours garden for delivery good thing it was in a plastic container and not glass (bad delivery person) good thing the item was well packaged the box got wet not sure how long it was in their garden.
Item not received
Placed an order late on Thursday and paid for next day delivery, per the website expected the order to be processed on Friday and sent out after. I received no correspondence and contacted the company Monday. Was told it had been dispatched but there was no tracking info? nor had I received an email about it being dispatched.
They now advise are processing a refund.
Slow delivery, fake product and non-existent customer service
Took 2 weeks for delivery to arrive, was packaged fine.
However the product was a fake, the substance inside the bottles was not correct and completely different colour, smell, it was lumpy (I have been buying this product for over 10 years from different places).
I emailed them same day with picture - no response.
I called 4 days later, they took a message and said someone would get back to me as they were on break, several hours later I heard nothing so called back, was told I'd get a refund if I sent the product back which would be for free and they'd send me details via email - 1 week later haven't received anything.
Not at all interested now they have my money. Not clear why the product inside the bottle is wrong and where that has happened. Do not buy from here!
Good packaging
I not received my order.
I have now received my item. I went to the post office parcel depot with my tracking number, the the tracking code shows the order was delivered but it was there and handed it to me.

Reply from Beautify Hair & Cosmetics
Very fast service and amazing products
Very fast service and amazing products. Will be using again
Great stuff and delivery was fast
Great stuff and delivery was fast. My skin is glowing already. Highly recommended 👌
Absolutely worst customer service ever
I placed a big order at the end of July and the tracking they used said my order was delivered on 2nd August but it was not! I do not have my order!! I was at home the whole day and so was my flatmate and nothing was delivered to me. I even asked my neighbours if maybe they received a parcel for me but they've all said they didn't. I have made a complaint about this to you (by email and by phone) since you are the people I placed my order with but I was laughed at and told it was not your problem and now I'm just being ignored. I have even contacted Royal mail and they have said that YOU NEED TO OPEN A COMPLAINT ABOUT THIS SINCE YOU ARE THE ONES THAT USED THIER SERVICE TO SEND MY Order! I have said this again and again but it's falling on deaf ears!! You are the worst business I have ever had an experience with. You are very unhelpful and not even trying to help me even though I am your customer and I will get my money back from you!! This is not my problem because I am not the one who sent the parcel so you need to deal with this, either find it or refund me. I will definitely get my money back from you through PayPal because you are absolutely useless and not even interested in helping your customers!! I don't even want the products anymore, I just want my money back. This is absolutely the worst customer service I have ever experienced!! I am so angry and frustrated about this whole situation and I will not leave you alone untill you refund me my money. You are the absolute worst company ever!
No receipt of products
I ordered the products. I did not receive products. I messaged them via their website. A day later I got a refund.....no explanation....

Reply from Beautify Hair & Cosmetics
Quick delivery and was sent exactly…
Quick delivery and was sent exactly what l ordered.
Will definitely use them again. 😁
My item I bought from you hasn't arrived yet, when will it arrive? I paid £24.99 for qei Active Harmonie Reparatuer. If youson't have it then refund my money please. Mrs Linton
I paid £24.99 for Qei Active Harmonie Reparateur, I have received yet, What is happening. If you don't have it please refund my money as soon as possible to buy from somewhere else.
It has taken too long, they said it will on Friday 2/721, never saw it.
Mrs Linton
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