Beautify Hair & Cosmetics Reviews 

81
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Appalling customer service. I bought this product as a stand alone natural and organic hair lightener. It says on the packet that it must be used with another product. I rang the company to say it sh... See more

Rated 4 out of 5 stars

My order was dispatched the next day after placing it, I did contact them about my order over the phone but communication was very poor! The staff there were unaware of any orders placed I did eventu... See more

Rated 3 out of 5 stars

I paid £24.99 for Qei Active Harmonie Reparateur, I have received yet, What is happening. If you don't have it please refund my money as soon as possible to buy from somewhere else. It has taken... See more

Rated 4 out of 5 stars

It was a good service. Could have been great if i had received a confirmation email of my order. I was panicking as I didn't get the confirmation email of my order although the systemsaid it will be s... See more

Company details

  1. Cosmetics Store

Written by the company

Beautify Hair & Cosmetics has a cluster of personal grooming, haircare, skincare, and beauty products. We have a wide range of products across all categories in Afro Beauty Products. We are also one of the leading retailers of Wigs and Hair Extensions in the UK Region. Visit us to explore a high-quality different range of beauty and personal care products at affordable prices. Afro Beauty Cosmetics Store in London, United Kingdom. Shop Now.


Contact info

3.4

Average

TrustScore 3.5 out of 5

81 reviews

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3.4

All reviews

(81)

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Rated 5 out of 5 stars

Good communication kept me informed of…

Good communication kept me informed of my order and when despatch even got a discount on first order wanted more stuff but just ordered 1 item for now which is just as well as item was chucked over my elderly neighbours garden for delivery good thing it was in a plastic container and not glass (bad delivery person) good thing the item was well packaged the box got wet not sure how long it was in their garden.

November 7, 2021
Rated 1 out of 5 stars

Item not received

Placed an order late on Thursday and paid for next day delivery, per the website expected the order to be processed on Friday and sent out after. I received no correspondence and contacted the company Monday. Was told it had been dispatched but there was no tracking info? nor had I received an email about it being dispatched.
They now advise are processing a refund.

November 2, 2021
Unprompted review
Rated 1 out of 5 stars

Slow delivery, fake product and non-existent customer service

Took 2 weeks for delivery to arrive, was packaged fine.
However the product was a fake, the substance inside the bottles was not correct and completely different colour, smell, it was lumpy (I have been buying this product for over 10 years from different places).

I emailed them same day with picture - no response.

I called 4 days later, they took a message and said someone would get back to me as they were on break, several hours later I heard nothing so called back, was told I'd get a refund if I sent the product back which would be for free and they'd send me details via email - 1 week later haven't received anything.

Not at all interested now they have my money. Not clear why the product inside the bottle is wrong and where that has happened. Do not buy from here!

October 18, 2021
Rated 3 out of 5 stars

I not received my order.

I have now received my item. I went to the post office parcel depot with my tracking number, the the tracking code shows the order was delivered but it was there and handed it to me.

September 22, 2021
Beautify Hair & Cosmetics logo

Reply from Beautify Hair & Cosmetics

Dear Customer,
We are sorry to hear about this issue. We tracked your package status and as you mentioned the status of your order shows as delivered. We have double checked on the shipping address as well and it is same as provided by you on the order details. Please refer to the tracking link - https://www.royalmail.com/track-your-item#/tracking-results/3205661900002D38A2EA0

Kindly get in touch with us and we will ensure to provide a solution on this matter.

Regards,
Beautify Hair & Cosmetics Support Team

Rated 1 out of 5 stars

Absolutely worst customer service ever

I placed a big order at the end of July and the tracking they used said my order was delivered on 2nd August but it was not! I do not have my order!! I was at home the whole day and so was my flatmate and nothing was delivered to me. I even asked my neighbours if maybe they received a parcel for me but they've all said they didn't. I have made a complaint about this to you (by email and by phone) since you are the people I placed my order with but I was laughed at and told it was not your problem and now I'm just being ignored. I have even contacted Royal mail and they have said that YOU NEED TO OPEN A COMPLAINT ABOUT THIS SINCE YOU ARE THE ONES THAT USED THIER SERVICE TO SEND MY Order! I have said this again and again but it's falling on deaf ears!! You are the worst business I have ever had an experience with. You are very unhelpful and not even trying to help me even though I am your customer and I will get my money back from you!! This is not my problem because I am not the one who sent the parcel so you need to deal with this, either find it or refund me. I will definitely get my money back from you through PayPal because you are absolutely useless and not even interested in helping your customers!! I don't even want the products anymore, I just want my money back. This is absolutely the worst customer service I have ever experienced!! I am so angry and frustrated about this whole situation and I will not leave you alone untill you refund me my money. You are the absolute worst company ever!

August 12, 2021
Unprompted review
Rated 1 out of 5 stars

No receipt of products

I ordered the products. I did not receive products. I messaged them via their website. A day later I got a refund.....no explanation....

August 3, 2021
Beautify Hair & Cosmetics logo

Reply from Beautify Hair & Cosmetics

Dear Customer,

We are extremely sorry for this inconvenience. Due to the surge in the demand of the product it was out of stock with us and we couldn't procure it on time to fulfill your order. We tried reaching you over the phone to discuss an alternative but couldn't reach you and also sent an email conveying the same. Full refund was issued back to the source as we were not able to fulfill this order on time.

Once again we are sorry for the inconvenience and hope to give you a better experience next time.

Regards,
Beautify Support Team

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