Beauty Coiffure Reviews 2,977

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Only here i found ArganiCare hair conditioner spray. So happy with purchase, ordered on oct 26m received today oct 29. Will come back for sure

Rated 5 out of 5 stars

I got a little present 🎁 with my order. I got tester of something that I never got from any other websites when order came. It’s cute when you surprise your customers with something. Merci!

Company replied

Rated 5 out of 5 stars

I was soo sceptical, thought it would be a scam. I chose the Signature Delivery. Ordered on Thursday evening and came today, Wednesday morning. Sooo happy

Rated 5 out of 5 stars

I give a five star rating to Beauty Coiffure. I was impressed by the smooth running of my order and how quick they were to have my order delivered in just a few days. Well done.

Company details

  1. Beauty & Well-being

Information provided by various external sources

E-Commerce : vente en ligne de produits et matériels de coiffure et esthétique.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 21% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Very bad company

Very bad company, no after sale service! They ignore you completely. I bought for more than 200€, a B.tan easy and product from B.Tan, the violet based one is green, but greener than grass, the other one is also greener then should, they didn’t correctly stored the products, and now it’s bad and they just send it to you! Product that are over date and bad. I already have send many mails and zero response! Don’t buy from this company! They will rip you off!

May 20, 2022
Unprompted review
Beauty Coiffure logo

Reply from Beauty Coiffure

Hi Marleen,
Our apologies for this inconvenience. The product has been refunded to you.
Regards,

Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever , I paid 23euros for the product and to return it is 13euros and they don’t want to cover this , don’t order anything else

January 31, 2022
Unprompted review
Beauty Coiffure logo

Reply from Beauty Coiffure

Hi Carlich, we only pay for the return in certain situations (breakdown, product error...) unfortunately. We are sorry that your experience on Beauty went badly and that your product did not bring you complete satisfaction.
Best regards,
Charlotte & all the Beauty team

Rated 1 out of 5 stars

damaged products

I ordered 10 bottles of hair oil, and everything was leaked out when I received the package. I tried to put everything left together, and there were only 5 bottles left.. There wasn't any protection for the glass bottles. They just put everything in the parcel.. I sent an email to customer service 2 days ago, but they still haven't replied me. This is a scam..

October 1, 2021
Unprompted review
Rated 4 out of 5 stars

Article conforme à la description sur…

Article conforme à la description sur le site. Envoie rapide avec mondial relay

July 27, 2021
Unprompted review
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Reply from Beauty Coiffure

Bonjour Nathalie, merci beaucoup d'avoir fait confiance à Beauty !

Belle journée à vous,
Charlotte & toute l'équipe

Rated 5 out of 5 stars

Produit qui redonne de l'intensité

Produit qui redonne de l'intensité, couleur, brillance à la coloration !

June 29, 2021
Unprompted review
Beauty Coiffure logo

Reply from Beauty Coiffure

Bonjour Andréea, merci beaucoup d'avoir pris le temps de nous faire un retour. Nous travaillons pour vous proposer les meilleurs produits professionnels !

Bonne journée à vous,
Charlotte & toute l'équipe Beauty Coiffure

Rated 1 out of 5 stars

Where is the order ?

Hi ...my daughter ordered a hair straighteners from beauty coiffure on the 17th of October 2020 .she still hasn't received it. We have mailed them and no reply at all . I want to know where it is . The order number is ERARQZMZJ. Awaiting your reply. This is totally unacceptable...Ann

November 6, 2020
Unprompted review
Beauty Coiffure logo

Reply from Beauty Coiffure

Hi Ann,

We are sincerely sorry for this bad experience on our site. Your order was shipped on October 19, 2 days after your order. However, I see that she is having a problem with the carrier. I will prioritize your request to customer service who will respond to you as soon as possible.

We take this opportunity to apologize for the delay in responding. The current situation and the increase in orders have caused us to fall behind in processing emails, but we are doing our best!

Once again, with our apologies.

Yours truly,
Charlotte & the Beauty Team

Rated 1 out of 5 stars

I bought the Farmavita Colorant for…

I bought the Farmavita Colorant for hair in a pink tone and it turned my hair orange!! My hair was previously bleached and it was in a white tone wich is the recommended for fantasy colors! I'll not recommend buy this hair dye it have an string smell and it irritates my skin

October 13, 2020
Unprompted review
Beauty Coiffure logo

Reply from Beauty Coiffure

Hello, we are sincerely sorry if the product did not suit you. If this range is not suitable for your hair and skin, I recommend you actually opt for a new brand. Don't hesitate to ask your hairdresser for advice before applying the colourings. These are still technical products for professionals. If you need advice to catch up with your colour, please send us a photo at contactbeautycoiffure@gmail.com and ask our customer service for advice!

Regards,
Charlotte

Rated 1 out of 5 stars

They were contacted as they asked me…

They were contacted as they asked me here, and it became clear that they blocked my email .. So I contacted my other email, and there was no response !! I think it's the worst purchase experience in the history of my online shopping in 8 years!

August 23, 2020
Unprompted review
Beauty Coiffure logo

Reply from Beauty Coiffure

Hello,

Sorry for the wait but our offices are closed on weekends. I answered you correctly this morning. Your order number doesn't match anything with us. Are you sure you have ordered from Beauty? If so, your order number can be found on your confirmation email. If you can't find it anymore, please give me the email address of the account you ordered with.

Yours,
Charlotte

Rated 1 out of 5 stars

Horrible experience and a total scam

Horrible experience and a total scam. I have placed my order over a month ago, emailed them countless amount of times and never got a respond. They charged me and never refunded or received my products.

June 6, 2020
Unprompted review
Beauty Coiffure logo

Reply from Beauty Coiffure

Hello Rosey,

We are sincerely sorry for this inconvenience. We do our best to answer you! What is your order number please? I will look at what we can do to help you :)

Yours,
Charlotte & all the Beauty Team

Rated 2 out of 5 stars

I ordered from Spain and was waiting…

I ordered from Spain and was waiting few weeks to get my order,but didn't get it as it says that my address is incorrect which is not true.
I called them but the women told me no English and no Spanish,so I sent an email but there was no answer.After I decided to text them on messenger to claim mine money and I decided to use Google translate and text them in French I got a message back very quick,after we talked in English as the person's from messenger does speak this language,what a shame that couldn't talk in English on the phone.
They told me that delivery company said that my address is incorrect and when the parcel will be back in France they will send it back but I asked for refund.
I got my refund after 5 days or so....
I liked the website as they have good offers but after this experience I'm not gonna loose my time.
Good service over messenger this is only positive thing I can say.
So only 2 stars

May 18, 2020
Unprompted review
Beauty Coiffure logo

Reply from Beauty Coiffure

Hi Gw Gw,

I'm really sorry about your bad experience on our website and inconvenience caused by the delivery services. We will keep them informed of your comments! Thank you for taking the time to leave us a comment !

Yours,
Charlotte & all the Beauty team

Rated 1 out of 5 stars

I bought a product that I never…

I bought a product that I never received... they took the money from my account without ever sending it ... a FRAUD!!!!!!!!

January 10, 2020
Unprompted review
Beauty Coiffure logo

Reply from Beauty Coiffure

We are sincerely sorry for this very big inconvenience, have you contacted our customer service?

service.client@beautycoiffure.com

Good day to you,
Charlotte & the entire Beauty Coiffure team

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