Beauty Outlet are fantastic!! I managed to find an eyeshadow on their website, that I have used for sometime that no longer seemed to be sold on the high street.Not only was it a fantastic price and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is great, service was terrific and price was good. Delivery was very prompt. I had to make an enquiry with the Company's Customer Service and my treatment was first class. I am more... See more
My original order was left on my doorstep and possibly stolen. It was meant to be a present but the team over at beauty outlet sorted everything out for me and speedily too! Cannot recommend them enou... See more
I never heard of Beauty Outlet before, I was looking for Face Foundation and I came across this site. I placed my order and it took 2 days and it was packed Beautifully by a Lady call Sophie. To Sophi... See more
Company details
Written by the company
Our vision is simple: to deliver the widest choice of beauty products available at the most competitive prices. We’re relevant, fast moving and have an acute awareness of trend. Beauty Outlet caters for all ages and our teams are trained in offering tailored advice for personal needs. We make a difference to how people look and feel and are committed to consumer experience.
Contact info
Tower Court, PE25 2RW, Skegness, United Kingdom
- 02034101909
- CS@beautyoutlets.co.uk
- beautyoutlets.co.uk
4.6
Excellent
643 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is outstanding
The customer service is outstanding. I have ordered online a few times. On 2 occasions some products have been out of stock, the 1st occasion I received an email asking if I wanted a refund or to choose another product and on the 2nd occasion I received a phone call from beauty outlet explaining a product was out of stock and would I like to choose another 1 in its place. I told the lass to pick for me as I'm indecisive. Really appreciate being asked to choose an alternative.
April 11, 2024
Unprompted review
Reply from Beauty Outlet
Hello Leonnie, we are really pleased that you are happy with our service. We hope to see you shopping with us again!
First time
First time I have used this company, but won’t be the last, found a product I love but was having difficulty finding,it, found it here and it was cheaper
Great experience, delivered quick cannot fault them
April 6, 2024
Unprompted review
Reply from Beauty Outlet
Hi Sheryl, we really appreciate the 5 stars! We are so glad that you enjoyed your experience with us and hope to see you back soon !
I've been ordering from the Beauty…
I've been ordering from the Beauty Outlet for some time now and I wouldn't go anywhere else now. I think the service is superb and the delivery times are excellent. Always packaged really well too upon delivery. The male fragrances are brilliant, I'm working my way through quite a few whilst being in hospital I don't want to be spending/using expensive aftershaves. The Oso perfect man and Technotronics are my favourite, almost identical to the real brand and long lasting as well. Thanks for a great service and keep up the work. I'm definitely a happy customer so thank you 😊
April 2, 2024
Unprompted review
Reply from Beauty Outlet
Hi Graham, thank you so much for the 5 star review. We really appreciate your feedback it is really great to hear that you are happy with the service received and we hope to see you back soon!
YOUR LIPSTICK MAY BE OLDER THAN YOU THINK
BEWARE, This week i bought a well known make of lipstick from the beauty outlet, as I had been reading about life span of cosmetic products I started researching how to find out bbd date etc. it turns out my lipstick was 5yr 11mth old.Yes you read that right nearly 6YEARS OLD. I know they do discontinued colours etc at a discounted price, but really 6years.I would imagine if would be off or would have gone straight off when opened.
I contacted beauty outlet and they did respond promptly, said sorry product didn't meet expectations and refunded money to my account, so thumbs up for customer service response, but there was no explanation regarding such old products been sold at their outlets.
In my opinion they aren't the only ones at fault, it high time our government made manufacturers put a BBF on their products.
So maybe research the production date before buying.
March 19, 2024
Unprompted review
Reply from Beauty Outlet
Hi Vivienne,
Many thanks for your feedback, we really appreciate you taking the time to make us aware of this and I can now confirm this has been looked into internally, we do try our utmost to ensure stock rotation is done on a daily basis to eliminate this from happening. It is great to hear that we were able to rectify this for you in a timely manner and we really hope this does not defer you from shopping with us again in the future. Many Thanks, Customer Service Team.
Excellent service
Excellent service. Answered a query we had very quickly, items arrived before estimated dates and very well packaged. Very pleased.
March 16, 2024
Unprompted review
Reply from Beauty Outlet
Hi Chris,
Thank you for the great review!
Im pleased to hear that you were happy with the products and that your order arrived in good time.
We hope to see you back soon.
Thank you,
Jess
Found some products that I can no…
Found some products that I can no longer find in the shops.... prices are really good , quick delivery packaged really well too will certainly recommend to my friends and will definitely be ordering again many thanks 😊
March 15, 2024
Unprompted review
Reply from Beauty Outlet
Hi Susan,
Thank you so much for your lovely review! We are so happy you are please with your order and the service you have received! We look forward to seeing you shop with us again soon!
Thank you, Jess
Went to gunwharf quays..13th march …
Went to gunwharf quays..13th march 2024
Amazing service by ALL staff
Well done
March 13, 2024
Unprompted review
Reply from Beauty Outlet
Hi Jennifer,
Thank you so much for your lovely review! I'm so glad you were pleased with the service provided by us. We hope to see you shop with us again in the future!
Thanks so much! Jess.
disappointed
Really disappointed after coming home to find a open and used tester pencil inside the box.
March 13, 2024
Unprompted review
Reply from Beauty Outlet
Good Afternoon, Thank you for your feed back. Im sorry to hear that this has happened. Please could you contact customer service regarding this issue so we can get this rectified as soon as possible.
I can recommend this company
Never used this company before but will definitely use them again. Delivery went fine, the goods I ordered are perfect.
February 23, 2024
Unprompted review
Reply from Beauty Outlet
Hi Patricia,
Thank you so much for taking the time to leave us a review, we really appreciate it!
It is great to hear your order arrived in good time and you were happy with the service received, we hope to see you back soon!
Thank you, Jess
Amazing customer service, both online and in store
Amazing customer service!!
I've shopped here a few times, in store and online. I've had a couple of online orders where what I ordered was unfortunately out of stock but the team contacted me immediately with options for replacements that were as close to what I ordered as possible and even covered the price difference. 10/10!
May 25, 2023
Unprompted review
Reply from Beauty Outlet
Hi Rachel,
Thank you for your kind review! We are so glad you are happy with the service you have received. We can't wait to serve you again in the future!
We hope to see you back soon!
Thank you, Jess
Very good product
Very good product, have bought before. Excellent price and very professional customer service and communication .
Thanks
February 13, 2024
Unprompted review
Reply from Beauty Outlet
Hi Sandra,
Thank you so much for the 5* review, we really appreciate it!
It is great to hear you were happy with the service received, it is also pleasing to hear you're a returning customer and always happy with the products, we hope to see you back soon!
Thank you, Jess
Great value for money
Great value for money, lovely products, fast delivery, will definitely use again.
Thank you.
February 1, 2024
Unprompted review
Reply from Beauty Outlet
Hi Janet,
Thank you so much for taking the time to leave us a review, we really appreciate it!
It is great to hear your order arrived in good time, it is also pleasing to know you were happy with the service received, we hope to see you back soon!
Thank you, Jess
Praise where praise is due
Praise where praise is due, Ive ordered from this company several times & im very impressed with the speed of service & delivery.
February 8, 2024
Unprompted review
Reply from Beauty Outlet
Hi,
Thank you so much for the 5* review, we really appreciate it!
It is great to hear you were happy with the service received, it is also pleasing to hear you're a returning customer and always happy with the products, we hope to see you back soon!
Thank you,
Jess
Easy ordering
Easy ordering, cheaper than Boots. Order came quickly. Would use again
January 22, 2024
Unprompted review
Reply from Beauty Outlet
Hi Sally,
Thank you so much for taking the time to leave us a review, we really appreciate it!
It is great to hear you were happy with the product prices, and that your order arrived in a timely manner.
We hope to see you back soon!
Thank you,
Jess
Staff are helpful & friendly
The speedy, helpful & efficient way the staff reacted & sorted the problem with my purchase.
Very impressed with the customer service. Highly recommended.
January 29, 2024
Unprompted review
Reply from Beauty Outlet
Hi Joy,
Thank you for your kind review! We are so glad you are happy with the service you have received. We can't wait to serve you again in the future!
Thank you,
Jess
What a good company great products lot cheaper than the high street and their customer service is excellent
What a good company their customer service is excellent would highly recommend there products are great I will definitely be buying again
January 31, 2024
Unprompted review
Reply from Beauty Outlet
Hello Christine,
Thank you so much for taking the time to leave us a review!
It's great to hear that you were satisfied with your products and we thank you for recommending us and we hope to see you back soon.
Thank you
Jess
Great prices, fast delivery & fab customer service!
Great prices & fast delivery. Had a broken bottle of nail varnish which was very quickly resolved & replaced due to fabulous customer service. Will definitely order again.
January 28, 2024
Unprompted review
Reply from Beauty Outlet
Hi Gabbie,
Thank you so much for taking the time to leave us a review, we really appreciate it!
It is great to hear that you were happy with the service we provided, and that we were able to resolve the problem with the product in a timely manner; we hope to see you back soon!
Thank you,
Jess
Great products, very helpful staff
Yesterday I visited Beauty Outlet at Livingston to buy gifts for my friends and relatives as I heard many high opinions about their products. As I never wear make up, I could not decide what to buy. I approached a staff called Emma for help. She was brilliant. She explained what they are used for without making me feel like stupid.
January 27, 2024
Unprompted review
Reply from Beauty Outlet
Hi Dee,
Thank you so much for taking the time to leave us a review, we really appreciate it!
It is great to hear that your shopping experience at our Livingston store was such a successful one, and that Emma was able to help you pick the right products.
We will also ensure these lovely comments are passed onto the store!
Thank you,
Jess
Quick delivery, very happy
Really quick delivery, cheap good quality/ premium products. Very happy.
January 24, 2024
Unprompted review
Reply from Beauty Outlet
Good Afternoon,
Thank you for your kind feedback.We appreciate you taking the time to leave us this review and are so glad you were happy with the service you received from us! We hope to see you shop with us again.
Thank you,
Jess
Professional and supportive. feedback.ortive staff
Professional and supportive staff, Went with my wife, The staff was supportive especially A Gentleman Called AARON who simply explained all the facts to my wife. I am grateful.
January 20, 2024
Unprompted review
Reply from Beauty Outlet
Hi,
Thank you so much for taking the time to leave us a review, we really appreciate it!
It is great to hear that your shopping experience at our store was such a successful one, and that Aaron was able to help you pick the right products.
We will also ensure these lovely comments are passed onto the store!
Thank you,
Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.