BEAUTYPRO Reviews 

I got a chance to use two of their face mask and it really did wonders to my face. I feel more refresh and relax after using it.

Ellie is by far the most attentive human I have ever been served by. Faulty mask, addressed quickly, efficiently and with a very polite manner throughout. Thank you Ellie Hooper - New mask is working a treat :)

I love the Beauty Pro products. The serums are great. Great value for money and quality products with no nasties.
I was recommended to Beauty Pro by my sister and have since recommended them to others. All rave about them.

Amazing quality skin care at an affordable price. I adore how they leave my skin feeling and looking so radiant and nourished.

I have worked with BeautyPro for a few years now and love their products.

I had been bought the beauty pro light therapy face mask. After a few uses the strap where the Velcro attached started coming apart and I contacted beauty pro and they sent me new straps within the week
Thank you

1st product of BeautyPro and maybe my last.
I purchased the Warming Eye Mask
Very disappointed in this product.
Yes warmed up (mild)
Image on front NOT as actual item.
No rounded nose area. Just a slit.
So just sits across the whole eye area and so no benefit from the mild heat
Easy to put on.
Scent - very faint/if any
Material rather stiff (as it just sits across the eye area flat instead of sitting comfy.
**unsure why Image on front is not true to the actual product.??**
For the price, etc sadly waste of money.
Not a wow for my first buy of this brand. Would I recommend- No as many other Brands offering same style product that actually fit.

Great products great prices and great service.
Thank you Beautypro

My Photon LED facemask that retails for £195 stopped working after a few uses because the battery pack/remote control won't hold a charge. Their customer service team are refusing to replace it and are saying I need to buy a replacement one from their website at a cost of £30. It's incredibly infuriating when them sending me one would literally cost them nothing. These products are shoddy quality but sold at premium prices.

I am on my second BeautyPro LED mask, which was purchased for me in December 2024. I had to request a replacement in January 2025 as some of the lights had stopped functioning, after a long back and forth with the retailer, I eventually got my replacement in March. This worked brilliantly for 5 months, using it every second/other day until suddenly in September, the battery life dramatically reduced, I could only use it on the Red setting for 20 minutes (for two uses) before it needed to be fully charged again. If I attempted to use any of the other settings, the blue or purple for example, it lasted less than the 10 minutes before needing a charge again. This was annoying but I figured I’d stick with red only as I was seeing results and then in October, two areas of lights stopped working again. More areas of lights keep breaking now since. I’m extremely disappointed and reckon it must be cheap for this reason. Save your money and invest in one of the others as this is just not fit for purpose it seems.

I purchased the BeautyPro LED Mask with high expectations, but the experience has been absolutely terrible. The remote control has broken twice, and now the main wire has completely stopped working. Despite contacting customer service, I was told they would not replace or repair the item, even though these are clearly recurring faults in their design.

I’ve taken great care of the mask, so there’s no reason it should be failing repeatedly. It’s unacceptable for such an expensive product to stop functioning after so little use. Now I have no choice but to pay out of pocket for a private repair, which is both inconvenient and unfair.

I’m extremely disappointed and want a refund for this faulty device. I would strongly advise others to think twice before purchasing this mask until the company improves the product quality and their after-sales support.

Horrible aftercare service. Remote was broken down twice. I have replaced it myself paying for it but it’s broken again after three months and I am refused to have a replacement. It’s seems to be a very crapy quality with absolutely no aftercare service at all.

Hilauraunic acid face mask

Only for people with small faces. Has to cut the nose bridge and around the mouth to make it vaguely fit.
So much serum it ran into my eye, had to take it off to wash my eyes. Total waste of money!

I have been here 2 times now, and each experience has been very pleasant.
Kelly is a very nice young lady. The atmosphere is inviting. I plan on returning.
Best Regards
Monique

I had an issue with my mask and my wire stopped working, I reported this to the beauty pro team and Abbie Rogers responded within an hour and got me a replacement mask sent out after sending proof over.

She was unbelievably helpful and I am so greatful for such a brilliant service and would highly recommend!

Thank you again Abbie!

I had an issue with a device I previously ordered and customer service helped me and proved me with a part replacement.

Great product, skin looks so much better. I’ve ordered from Beautypro a few times now and the service has been excellent

I had a very bad experience with this BEAUTYPRO LED MASK

I bought this BeautyPro LED Mask through lookfantastic,however today was my very first time using it. For a trial I only leave it on for 10 mins on RED LIGHT this burned my skin leaving me with a spotted face all over.

I contacted Lookfantastic straight away telling them what’s happening!!!
One of the team gave me a return label,not even caring about my wellbeing whatsoever.

Telling me I need to send back the faulty product and wait 14 days for a refund.
This is a total joke.
I’m all burned out and only God knows how long it will take to get my natural ski
n back.


Extremely disappointed with the service all together.