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Review summary

Created with AI, based on recent reviews

Evaluating 492 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the products, frequently describing them as beautiful, well-made, and of excellent quality. Many appreciate the unique designs and find the items to be perfect gifts, often exceeding expectations compared to online illustrations. The ordering process is generally reported as easy, with good communication regarding delivery. However, some customers experienced issues with delivery times, noting that items often ship from China despite the company appearing to be UK-based, leading to longer than anticipated waits. A few other people also felt that the tracking information was sometimes unreliable or that customer service responses were slow or non-existent when issues arose with orders or missing items.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, design, and packaging. Many... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise items as... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised fast delivery, with items... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and received... See more

Website

Customers consistently note ambiguous experiences with the website. Many praise its ease of navigation, good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Placed an order with Beckymetal because it looked to be UK based. However I then received an e-mail with tracking information indicting the product I ordered had been dispatched and was coming direc... See more

Rated 4 out of 5 stars

I have already given a review. I ordered two items for presents for Christmas. Whilst they did take a fair while to arrive they were worth waiting for as both recipients absolutely loved them. Unfortu... See more

Rated 4 out of 5 stars

The article ordered was just as expected, it is well made and substantial. The person who recieved it for Christmas is thrilled with their present. The company were excellent in providing delivery... See more

Rated 5 out of 5 stars

Absolutely gorgeous gifts. Purchased three suncatchers , two as gifts one for myself. Well packaged and excellent quality. They come from China so delivery dates are longer than normal but if you fact... See more


Company details

  1. Metalware Dealer

Written by the company

Welcome to Beckymetal! At Beckymetal, we are passionate about transforming raw metal into exquisite works of art. Our passion for metal craftsmanship has led us on a creative journey to curate a stunning collection of metal decorations that bring elegance, sophistication, and character to any environment.


Contact info

4.2

Great

TrustScore 4 out of 5

960 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful and Bright

The choice of suncatchers was extensive. I bought 3 for gifts, with an offer of Buy 2 get One Free. I loved all of them. The designs are beautiful and the colours sharp and distinctive. The quality is excellent. They came well packaged to present as gifts. Would definitely recommend.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

i have been waiting for a response for…

i have been waiting for a response for 3 days now having not received my order . it would appear that it has been lost by evri . i have now requested a full refund and im still waiting for a response .

December 9, 2025
Unprompted review
Beckymetal logo

Reply from Beckymetal

Dear Jamie Marshall,

Thank you for your review. We’re very sorry to hear about the delay and the lack of response you’ve experienced—this is understandably frustrating, especially when your order has not arrived. Please accept our sincere apologies for the inconvenience caused.

We understand your concern regarding the shipment and your request. Sometimes, when a courier reports an issue, additional time is needed to verify the situation, but this should never result in you feeling ignored. Your feedback is taken seriously.

To ensure this is resolved as quickly as possible, we kindly ask you to contact our customer service team again at service@beckymetal.com, including your order number. This will allow us to review your case promptly and provide a clear next step.

Thank you for your patience, and we’re sorry for the frustration this situation has caused.

Kind regards,
The Becky Metal Team

Rated 4 out of 5 stars

I ordered the tree of life on 21st…

I ordered the tree of life on 21st November, the estimated delivery was stated from Nov 25th to Dec 6th. Last tracking update I received was that it had reached the warehouse in Dublin on 3rd December. Nothing since that date and they have not replied to my email regarding this. It does not inspire my confidence in this company. UPDATE: Since writing above review, I received an email from the company expressing their apologies for the delay and I received the item today, 13th December. I am quite happy with it although it was a little smaller than I expected. I have since updated the star rating and put the delay down to the hectic time of year.

Anne
Republic of Ireland

December 9, 2025
Unprompted review
Beckymetal logo

Reply from Beckymetal

Dear Anne Carty,

Thank you for taking the time to share your feedback.

We are truly sorry for the delay and the inconvenience this has caused. We understand how frustrating it is when a parcel does not arrive within the expected timeframe.

Your parcel is still in transit, and according to the latest logistics update, it is continuing its journey to you. We have also sent the tracking number to your email (service@beckymetal.com) so you can follow the progress at any time.

If you have any further questions or need assistance, please feel free to contact us directly—we are here to help and want to make sure you receive your order smoothly.

Kind regards,
The Becky Metal Team

Rated 5 out of 5 stars

Beckymetal provide an excellent…

Beckymetal provide an excellent service.
The quality of the suncatchers i ordered were of very good quality.
When I had an enquiry about my order, beckymetal responded promptly.

December 2, 2025
Unprompted review
Rated 4 out of 5 stars

Highland Cow suncatcher

Item was well packed.
I purchased as a Xmas gift for my daughter in law, hope she likes it as much as l do.
Lovely detail on the suncatcher

November 25, 2025
Unprompted review
Rated 3 out of 5 stars

Misleading…

I would not have ordered if l had known it came from Chinese, how come it is called Beckymetal UK. This is a blatant lie.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

I've ordered the hare weather vane for…

I've ordered the hare weather vane for a present for a family member. I'm so pleased with it and I hope the recipients are as well. It arrived in good time and the item was as described. In my opinion it was good value for money. I would not hesitate in buying again in the future.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

House warming present.

Received weather vein well packed..Was sturdy ..Brought it as a house warming present fir my daughter and son in law..They was delighted with it ..and now put it on their shed roof. ..Thank you.Very pleased would definitely recommend buying from Beckymetal ..

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

I ordered two sun catchers as Christmas presents for friends, but they are beautiful and I was tempted to keep them for myself. They were well packaged and arrived on time.

December 6, 2025
Unprompted review

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