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Review summary

Created with AI, based on recent reviews

Evaluating 492 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the products, frequently describing them as beautiful, well-made, and of excellent quality. Many appreciate the unique designs and find the items to be perfect gifts, often exceeding expectations compared to online illustrations. The ordering process is generally reported as easy, with good communication regarding delivery. However, some customers experienced issues with delivery times, noting that items often ship from China despite the company appearing to be UK-based, leading to longer than anticipated waits. A few other people also felt that the tracking information was sometimes unreliable or that customer service responses were slow or non-existent when issues arose with orders or missing items.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, design, and packaging. Many... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise items as... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised fast delivery, with items... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and received... See more

Website

Customers consistently note ambiguous experiences with the website. Many praise its ease of navigation, good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Placed an order with Beckymetal because it looked to be UK based. However I then received an e-mail with tracking information indicting the product I ordered had been dispatched and was coming direc... See more

Rated 4 out of 5 stars

I have already given a review. I ordered two items for presents for Christmas. Whilst they did take a fair while to arrive they were worth waiting for as both recipients absolutely loved them. Unfortu... See more

Rated 4 out of 5 stars

The article ordered was just as expected, it is well made and substantial. The person who recieved it for Christmas is thrilled with their present. The company were excellent in providing delivery... See more

Rated 5 out of 5 stars

Absolutely gorgeous gifts. Purchased three suncatchers , two as gifts one for myself. Well packaged and excellent quality. They come from China so delivery dates are longer than normal but if you fact... See more


Company details

  1. Metalware Dealer

Written by the company

Welcome to Beckymetal! At Beckymetal, we are passionate about transforming raw metal into exquisite works of art. Our passion for metal craftsmanship has led us on a creative journey to curate a stunning collection of metal decorations that bring elegance, sophistication, and character to any environment.


Contact info

4.2

Great

TrustScore 4 out of 5

960 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beckymetal has such a good variety of …

Beckymetal has such a good variety of weathervanes which are exactly as described, well designed and sturdy. Also Beckymetal practice good customer service with prompt and efficient response to any problem.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely silhouette of a horse

We purchased a lovely silhouette of a horse. A gift for our daughter for completing her Masters degree. Wonderful shape and well built. It is now proudly fixed onto the menage gate for all to see.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

excelent memory

we bought a sun catcher to remember our beloved baby ruby our staffy who we lost recently and we miss her so much the sun catcher is a great memory

November 5, 2025
Unprompted review
Rated 2 out of 5 stars

I have not received any confirmation of…

I have not received any confirmation of my placed order and cannot get hold of them either. I think they are definately a bit suspect. I am waiting for a reply and will review my decision on my findings if I hear back.. 2 days later I have heard back, and my order is due to arrive within 3-6 days, so another star for customer relations... Thank you.

November 3, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful outdoor metal wall art!

I purchased an outdoor hummingbird metal wall art for my best friend who absolutely loves anything to do with ‘hummingbirds’ she absolutely adored it! However, the only reason I did not give it the full five stars was to do with the delay in delivery! I felt this was a it longer than other things that I had ordered around the same time and orders in general.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Cats

My wife and I love cats and the product we purchased is a lovely reminder of our love of cats. It looks in our window with the sun shining through. Would recommend Beckymetal.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

A wonderful SunCather

My daughter has recently moved home and has a large conservatory which is brightly lit by the morning sun. I ordered a large Highland Cow Sun Catcher. She hung it up on the window so that the sun shone through it.
It was really fantastic! She was so pleased. I was a little concerned that being glass it might not survive the journey from BeckyMetal but shouldn’t have been, it was packed extremely well and arrived quickly.
There are a couple more items that are on our wish list for the new home.
Many thanks BeckyMetal

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely sun catcher very colourful

Ordered sun catcher for sister with butterfly. Very pleased with it. Lovely colour and nicely packaged in box. A great gift. Will certainly buy more for gifts and myself in future. Good delivery and tracking too.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

First and last time I go near them

Ordered and paid for a hanging basket bracket in September for a special birthday, delivery stated 7-15 days. Two months later it still has not been delivered. Sent probably 5 messages to them, eventually got a reply saying it would be resent, but it never has. They dont reply at all anymore so I asked for a full refund, guess what, that hasnt arrived either. Total waste of money and time, and missed a 70th birthday which was the worst thing about the whole shambles.

September 30, 2025
Unprompted review
Beckymetal logo

Reply from Beckymetal

Dear Dave,

Thank you for sharing your experience, and we are truly sorry to hear about the disappointment this caused—especially with such an important birthday occasion. This is certainly not the experience we want for any of our customers.

We have reviewed your case and our team has already reached out to you via email to address the issue and ensure the situation is properly resolved. If you haven’t seen our message, please kindly check your spam or junk folder, as emails can sometimes be filtered there.

Please feel free to contact us again at service@beckymetal.com so we can continue assisting you promptly.

Your satisfaction matters to us, and we want to make sure everything is taken care of for you.

Kind regards,
The Becky Metal Team

Rated 5 out of 5 stars

Beautiful products

Beautiful products, and they look really good. I ordered 4 pieces for gifts but had to keep one for myself which was the Turtle one as I live near the sea and it fits in with what I like and love about the sea and oceans themes. I am still deciding where it will look best before I put it up, which will also be an easy job to do as it is not too heavy and bulky. Very pleased with the items from Becky Metal and would definitely buy again in the future.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

So much to choose from

So much to choose from, but I ordered 3 items the black cat a my daughter has 3, a wee cow as my daughter in law has loads and a purple wind spinner for me as fav colour is purple good quality

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Looks great

Waited awhile for the sun catcher but we'll worth it worth the money can't fault the product..

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company. I ordered a suncatcher that says in their description, hand painted on glass. It is not, it is a stuck on transfer.
The quality is poor and it comes from China, which if i had known i wouldnt have ordered.
I have asked for a full refund and they first asked me to send me a picture of the item, then they said they would offer me £3 and to keep the item.
I just want a full refund which i am entitled to under consumer law.

November 20, 2025
Unprompted review
Beckymetal logo

Reply from Beckymetal

Dear Mark Dunn,

Thank you for sharing your feedback, and we are very sorry to hear about your experience.

We understand your disappointment regarding the suncatcher, and we apologise if the product did not meet your expectations. Our intention in requesting photos was simply to verify the issue so we could provide the correct solution as quickly as possible.

Offering compensation was meant as an option, not a refusal of your rights. We want to assure you that we fully respect consumer law, and we are committed to resolving this matter properly.

Please contact us again at service@beckymetal.com with your order number so we can process a full refund for you. Our customer service email is active, and we are here to help until this is fully resolved.

Thank you for giving us the chance to make things right.

Kind regards,
The Becky Metal Team

Rated 5 out of 5 stars

The turtle is wonderful

The turtle is wonderful. I am so looking forward to putting it up when I get my new bathroom! The package arrived super quickly too, and was well protected.
Would highly recommend!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 3 stained glass window…

I ordered 3 stained glass window ornaments. Very pleased with all items. Very colourful. Packaged well. Took a little while to arrive but not a problem as wanted them for Christmas presents. Would recommend company.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Some beautiful designs, ordered a black cat suncatcher as a gift. Was delighted with the quality of the product. Reasonable price, great service, arrived quickly and very well packaged no

November 8, 2025
Unprompted review

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